It's not free. Beware of Generac touting the free app. Sure, there is a free part but it's useless, that gives cover for the link to be free. However, you can choose two other levels of the "free mobile link" for a price. In our modern age of WiFi components around our homes, here comes Generac with a monthly/annual fee for WiFi choices. If i had known upfront, it may well have been a deal-breaker. The principal of charging a fee is absurd, I'll have to live with that really nice feature -- but I refuse to pay any fee for WiFi related links, so that Generac feature won't be utilized. That's kin to using your laptop on your own WiFi for a monthly fee around the house. I should charge Generac for using part of my WIFI bandwidth, which they're probably using to monitor my unit. Perhaps i'll disable Generac from my WiFi. Not happy I wasn't told prior to purchase.

Our installer was Lawrence Levy (A Wiring Man) and he did a very professional and high-quality job. He integrated the equipment with our existing wiring and panels and fixed anticipated future problems. It was all done and tested in 1 day. He answered all our questions and is quite a personable guy. The gear all has a clean look and looks like it came with house. We installed the Generac app and it works well. I especially like the regular automatic maintenance testing. We are quite happy and now do not have to worry about highly likely multiple summer blackouts.

I was very surprised at the looks, features (of which I have to admit I don't use all of them) and quality of this product. The most surprising was how quiet it is. I am lucky I haven't had an emergency to use it in but the set-up test went very well. Everything was covered and the unit was very quiet. When the weekly test kicks in, I really don't hear it unless I am in one particular room in the house. Then it is a hum similar to a bathroom exhaust fan in the next room. The unit is only about 1 foot from the house! I would recommend this product to anyone!

T&M Services did a great job! I am so happy with Generac at this point. You keep improving and making them better. Ya, it is not cheap, but trust me, worth every penny. I was without power for 6 days in TN due to an ice storm. Never again! I wonder about the countries infrastructure and fear this may be more common than it was in the past. I don't need to think about it anymore. I'm not trying to scare anyone, it was just a choice that was right for me. Generac is an amazing product and I am really happy about it. The wifi connection and ease of how it works. Automatic, you don't have to do anything. I have a portable generator that helped me get by, forget that now! Go for it!!

We live near the Gulf of Mexico & now have peace of mind that we will not have to leave our home during a power outage. Hurricane season is no longer a deep concern. Wish more people knew about this wonderful produce with all its features. Thank You Generac!!!

Had a 7 kw Mil Bank generator for 11 yrs started to have a a lot of trouble with it they went out of business so nobody works on them , purchased a 14kw generac just had it installed today 2/8/22 so have to wait and see how it works, the company that installed it did a excellent job.

I feel so much safer with this generator installed. I have full confidence in its ability to startup whenever the power fails. As a single female with an 85 year old mother, that's important! The installation team of James, Dylan and David were amazing. It took several hours for the power company to get the power back on after installation, but the team stayed until they did. They were very helpful and courteous and worked extremely hard. They also instilled confidence!

PGE power outages are now part of living in California. We used to pack our food up in ice chests and head for a hotel. The Generac we installed lifted a huge burden off my shoulders. A minor few seconds after the outage and it kicks in automatically. Everything in the house works great and we keep going like normal. Awesome product!!!

Initially, I was excited to invest in this generator. Installed last year just before hurricane Zeta. Ran for 2 weeks, however, low oil pressure shut the unit down at least twice. No solution to excess oil usage from Comfort Engineering Systems, who did the install. This year during hurricane IDA outage, unit shut down for low oil pressure on several occasions and when I checked oil in advance of shut down it showed low oil. Over an 11 day period I had to add 14 quarts of oil. Comfort Engineering came out and performed all test to determine where the unit was using oil, but could not find any reason. Generac needs to contact me to resolve this issue, or replace the unit.

I recently installed a 14kw Generac Guardian series generator for my back up needs so that its easier on my wife because im gone alot for work. It was a breeze to install and works automatically when power is interrupted on the first try! I definitely recommend this product to anyone!