I gave it a 4 star because I haven't had to use the services yet. The installation process was done very professionally and in a timely manner. Had an issue with initial startup of the generator but got everything going smoothly. I did find the wifi connections a little difficult but finally got it connected later the next day. I would recommend Generac to anyone.

What a joy it was to meet such a knowledgeable, polite and caring crew. Their manerism was highly noticed, their uniforms represent the company well and for their work performance it spoke for itself and the crew went above and beyond our expectations. We would highly recommend them to anyone.

After installing we had an outage shortly after and was put to the test pretty quickly... While the outage was less than an hour it is very comforting to know that the generator can provide whole home power without compromise... I would recommend using a concrete slab reinforced with rebar over the composite base as the composite base will not be as sound for the generator...

We had it installed on Jan 20, 2021...and of course, we haven't had an outage yet. Every Monday at Noon, it exercise's itself and I noticed it didn't really start on the first try, it stumbled. On the second try it would start. I contacted my dealer and they checked it out to find that the fuel pin gasket was twisted and the fuel regulator/diaphragm unit needed to be replaced. They did it on the spot and its been working fine ever since. Must have been a factory issue. Was very happy with the dealers response.

This generator is near perfect for my needs. The only tweak I might recommend would be the ability to connect gas/electric/both under the unit (through the pad) as well as from the side (would improve the final installation appearance. That being said, looks very good and runs well and quietly. I need to add that the business you choose to install this system is key! I leveraged "Generator Works" in Denmark Wisconsin and couldn't be more pleased. If you need great results, do your homework and find a partner like the one I used.

We had the 26kW-7291 Guardian Home Backup Generator with Whole House Switch WiFi-Enabled installed during October 2022 for the primary purpose of having backup power during the occasional storm related, or other unforeseen power outages, that will occur while living life. Also got it for the rare hurricane related power outage that will happen living in the best State in the USA....Florida. On Christmas Eve 2022 at 1830 hours there was a twelve hour power outage! It happen to also be one of those times in Florida when a COLD weather front was moving through the state and the temperatures were in the upper 30's to mid 40's at night. Right at 60 seconds after the power went off the Generator started up and everything in the house was back on. Can you image power going off on Christmas Eve for twelve hours...the food in the over, on the stove and in the microwave and refrigerators, etc, etc. So as far as I'm concerned the generator paid for itself that night. The only issue I had was to reset the microwave and stove clocks...what a pain:). Seriously thou this Generator is great and I highly recommend it. We installed a 500 gallon underground propane tank as fuel source and after doing the math we should be able to run everything in the house as usual for at least 7 days and longer if we did get back power on several accessories.

We have had our generator for a month and only had to use it once for five minutes during a brief lightning storm. It performed as expected. The engine noise is somewhat louder than I expected but is not an annoyance. Having this generator has given us much needed peace of mind. An investment that is truly worth the money and value.

This isn't a review. It's a question. Suppose you have a generator running for your whole house, but at night you just have a couple of night lights on or you want all your clocks to not reset, so you would have to run your generator 24/7 and waste propane/gas just to trickle a little electricity. Why can't they pair a generator up with a power cell, then the generator can run full bore for an hour or so to charge the batter cell and then turn off. When the batter gets low, the generator turns back on. In this way you don't need to choose between all on or all off. This is what I'm waiting for before I buy. Any ideas?

We installed a 15Kw unit 13 years ago, virtually trouble free operation. We decided to upgrade to a 22Kw unit due to the age of the first installation. The new one is quieter, the power is more pure and we now have load control for managing the HVAC system. The WiFi monitoring is great! Smooth replacement installation.

My generator is not even a year old and is broken. The part that generates the electricity burnt up and needed replaced. Now the housing unit doesn’t close right. The people who installed it aren’t sure what to do. I am furious, I think they should replace the thing. I would never recommend these to anyone.