Installation of our generator with operational orientation completed on 2-09-21. Wonderful expert installation along with attention to customer service was 5 stars. Just this morning had a quick first time power outage. With in seconds generator kicked in. Comfort level and peace of mind is priceless.

Modell G007170 Whole Pkg well administered. Denise, Office Coord & kept everyone on task to completion. July4/23 Tony and crew placed unit followed shortly with Josh's crew with propane instal and hook up. July 6/23 Tony and crew Mitchell & Jacob completed the full instal with a mini demo of power fail. Sat July 8/23 had a slight problem with the Mobil Link and contacted Mobil link Support and Todd had us online in no time a very nice informative feature. Given that I have full COPD and require 24/7 home oxygen this type of product gives Judy and myself a great deal of comfort/peace of mind that we will be looked after in the event of a power fail. In closing thanks for Generac's product and service/instal group

Most of my buying and install was a very good experience. Everyone was friendly and eager to answer my questions. My one big complaint is there was no low stage propane valve installed when the gas lines were installed.The propane company now has to install a low pressure valve on the generator at an additional cost to me. Not very happy about that as it should have been installed when the line was installed. When your sales guy comes to your house ask questions! Get everything you expect on the quote!

Great installation job by the company I selected. Only twice has the generator kicked in but each time was a source of relief knowing I had power. It is the 22kw air cooled and seems to power the house entirely, at least the appliances I had to use and the cooling/heating system. Lag time was approx 30 to 1 min but there was power thereafter. Just long enough where you do have to reprogram the clocks on the microwave and stove, etc. The generator is situated in a nice outside structure which seems durable. I also liked the fact it was bolted to the cement and there was a shroud that covered the bolted area. It is associated with some noise but is markedly different from the portable generators (my neighbor has one and I can hear it clear across a field at least 200 yards. Appears to be low maintenance with the generator cycling to check itself I believe twice monthly. I have yet to see it cycle. Will contact the installation company when oil change , etc is needed. Overall, I believe it was worth the investment for piece of mind and also safety and comfort. So far looks good and works great.

I placed my order on Nov. 6, 2020 with Corbin Electric for a 22kw backup generator. They took a 5k deposit and told me there was a backlog of orders and my instal would not be until 3/21. March 2021 came and went with no word from Corbin Electric. I contacted them and they said they had sent a email about install being pushed back to July 2021, turns out they had my email Address wrong (possible clerical error as my email address never changed). On July 9th their installer arrived to install the gas line for the generator. I was advised that I would have a pressure inspection with the city on 7/16/21. Their installer didn’t have what he needed to complete the job on 7/9 and told me to Call the office to get someone back before 7/16 so my inspection could proceed. They didn’t come back until until 7/16 and changed my inspection to 7/21/21. Immediately upon passing inspection I notified Corbin electric it had passed and was ready to be turned on. They said they would get back to me with a date to initialize the generator and do the orientation. After a week or so they scheduled me for initialization and orientation on August 16th. August 16th arrived and I FINALLY have a generator I can use now. This whole process took way too long and Corbin Electric never even secured the generator to the concrete pad I had installed which their installer told me they would do when I inquired. While I haven’t needed to use the generator yet, it appears well built. I would caution anyone using Corbin Electric to be prepared for very long delays from the time they take your money until the time you have an operation generator. In my case from 11/6/20 to 8/16/21.

First and foremost thank you to Metro Electric for the exceptional customer service and installation. The team is spot on from the time they arrived until the job was finished and they left everything as neat and tidy as if they were not even here working. This was a tremendous purchase for our household and I can't wait until the power goes out. Anyone living with a well and septic knows how difficult life becomes when the lights go out! It has been four weeks and still waiting to solidify why this was the best decision ever. I'm sure it will be worth it! Thank you Generac for the extended warranty and I am certain what will be a quality product.

My Guardian 22 KW Standby Generator is deficient in the manufacturing process and Quality Control Inspection and acceptance testing. After installation by a Licensed Electrical and Generac approved installer upon initial startup and testing process the electrical Contractor was unable to get the unit to operate properly. Engine started within seconds of turning on however during the testing process numerous issues occurred resulting in a lengthy run times consuming LP fuel due to numerous electrical connections not being able to remain in place (spade type fitting being the biggest issue resulting in repeated protective covering having to be removed and again excessive time spent as well as excessive fuel burn to identify the issue and multiple locations. Recommend that these spade connections be crimped a bit more to preclude the inadvertent disconnection during shipping and or startup and test in place situations. Other than this inconvenience all went well after corrective action taken and the unit work very well. Just hoping that we will never have to use it...But it is there in case.

Nice looking unit, and solid installation. Our installer was excellent, and did a very professional job. I wish the case had some heavy insulation inside to help dampen the sound (like Cummins does). Generac claims the unit is quiet, and quotes 65 decibel readings. Using a professional decibel meter I'm getting 85 decibels, with higher readings under load. Not much help from Generac when I called to ask if there was some way to get it down to the advertised 65 decibels. So if noise isn't an issue for you, it's a great generator. But if you're in a subdivision of closely spaced home like we are, you certainly won't have many friends left after the thing has been hammering away and disturbing everyone within 3 or 4 houses of you! I strongly suggest finding one you could listen to before you buy.

I am extremely happy and satisfied with the performance and features of the unit. I have a 3600 sq. ft home with 7 tons of A/C. The unit handled everything I could throw at it and didn't miss a beat. However, the unit has a small oil leak at the oil filter mounting base. The installer has changed out the oil filter on 3 occasions thinking it may have been a bad batch of filters. Both he and I think it is most likely an issue with the mounting surface that may be slightly warped as we cannot see any scratches or nicks. We are working with Generac to have this issue resolved and as of yet, it has not. Other than this, I am extremely satisfied and would have put quality as excellent if it were not for this one issue.

PGE power outages are now part of living in California. We used to pack our food up in ice chests and head for a hotel. The Generac we installed lifted a huge burden off my shoulders. A minor few seconds after the outage and it kicks in automatically. Everything in the house works great and we keep going like normal. Awesome product!!!