The generator does what it is suppose to do very well, it's been a savor for a couple storms and power outages. But I have been made aware that the generator should be shut down after prolonged outages intermittently. Which I'm trying to understand what one does when you're away for a prolonged period of time and there is a prolonged outage while you're away?

When installed we were very pleased. In the past year it was only needed for a few hours but the ease of mind is well worth it. Sound is a bit loud and weekly testing is very reliable, The wifi needs improvement when the signal is lost. It is a bit difficult to reconnect. Our installer was excellent.

I bought this magnificently engeneered machine in February this year. My neighbours and friends made fun of me, saying that I didn't need a generator for the entire house. The thing is, I work from home online. No power = no revenue. I own five pets. No power = no drinking water because I have a surface well. No power = no drinking water (for humans too), no flushing, no showering nor bathing. Since the installation a month ago, we have had five power outages which would have cost me five days of work. The transition to the generator power is absolutely seamless, in fact, I was not aware of any of those outages, happily working away in my home office...I learned through the neighbours' complaining about the length of time it took to reestablish power. On a couple of occasions, I could hear a 'lawnmower' going and thought to myself 'who on earth would mow the lawn under three feet of snow! Only then did I realize that the lawnmower noise was actually the generator doing its job! lol I am so glad I did not listen to my neighbours and friends! I rated four stars only because there was a set back with the installation date.

I bought the 24kw unit with transfer switch from Select Generators in late April 2025. Install went well but had bad oil leak during 3rd hour of the 25 hour break-in period. Dealer and Generac replaced the engine. Since engine replacement the unit has worked great. Only had a few small power outages since install and the generator worked flawlessly to restore home power during each outage. Will see how it does with the 2026 hurricane season. The mobile link is also useful to see hour usage, battery status and history of exercises and outages.

We had one installed on Cape Cod in Dec 2021, and it failed during a nor'easter in Jan 2022. Snow blows into the vents, melts, then refreezes on the air filter. Removing the air filter (as suggested by Generac's emergency service) just pushes the ice further down the power chain. Seems like a design flaw, to have no way to divert snow blowing in. When I called Generac to ask for a fix, they only offered to sell me warmers (for another few hundred $$) which may not work. Their attitude was indifferent; they claimed I was the only customer who had ever had this problem. That's a lie - my local installer had reported to them a hundred customers on Cape Cod with the same catastrophic failure during that storm. So this may work well for you if your climate is mild, but don't count on it during a winter storm with wind.

Awesome investment. We needed to install a generator for medical usage. When we started caring for my mom she needs oxygen 24/7. The generator was a life saver because since we had it our electricity has went out on several occasions and it switched over quickly with no problems. Thanks Generac.

I bought my 22KW wifi enabled unit in April of 2024 along with a service contract from my authorized installer. For the 18 months the unit reliably performed its weekly check run along with providing power during half a dozen power outages that typically lasted from 15 minutes to 2 hours. Many times I didn’t even know the generator turned on and only found out in the monthly email report. Then we had a bad snow storm in March 2026 that knocked out power for nearly 4 days. The generator ran flawlessly. I am very happy we bought this unit.

I moved to PA from CA 2 years ago and when I was doing my walk through on my new house my neighbor said that I should get a generator, the power goes out often in this area. A few months later the power went out a tree took down the power line at the end of the block. The power was out for 2 days. I ordered my Generac Generator immediately! All the homes on the block had their generators running and the lights were on. My wife and I sat on the front porch in the dark and watched the moon. Ha Ha. We have had 2 power outages since I have had the unit and it is such a great feeling to know that you don't have to sit in the dark. Well worth the investment. I did a lot of research and Generac seems to be the best system out there for homeowners.

In my previous residence, I installed a Generac generator, and its reliability has consistently been exceptional. Furthermore, the maintenance process is straightforward and hassle-free. I have encountered no issues whatsoever with the Generac generator, making it a highly recommended investment.

Although I have just had this unit installed a month or so ago, my wife and I are so happy of knowing that we will have power when there is an outage. The cool thing is that it is scheduled to run every 2 weeks for a few minutes. We have experienced this ‘run’ and it is very comforting to know we have a great solution in case of an outage. In addition, the noise level was outstanding!