I was impressed with the planning and professionalism each step of the way, including helping me compile the package required for HOA approval. Final install happened 2 days ago and went off without a hitch. Demonstration of operation was helpful and straightforward. Unit ran well and powered everything in home as advertised. Nice peace of mind living in SW Florida.

Although I am impressed with the overall quality of my 22kw Generac generator & transfer switch, unfortunately I did not do enough reserarch & was surprised to find: 1. It runs at roughly 1/2 speed (2.5gph LPG) with no load. Regardless of what their engineers claim, there is no excuse for this with today's technology especially since it already drops from high rpm to idle when exercising at no load. It should match rpm to load like most portable units do. 2. I am unable to turn it off & on remotely with my smart phone app. I would think the existing software could do this safely. It appears at least one other manufacturer offers this. 3. The transfer switch does not indicate when load is from utility vs. gen unless you open the cover & note the relay position with a flashlight (or remove the inner cover). Note it does include a switch you can wire your own indicator light to. 4. There is no user display of output, i.e. watts, amps, volts, frequency. Generac confirmed a dealer can access volts & frequency on the generator display but not load. Although I have all the meters to measure these for testing, there needs to be a full time digital display on the transfer switch & on the smart phone app. My experience is as an industrial engineer & building contractor.

Our generator worked for two years and then we received an error. After five repairs and more parts being shipped - we have requested a replacement since we no longer trust the current generator to function properly. We are working with Generac to see if they grant our request. With one denial behind us, they have agreed to review with a higher source and we are hopeful they will do the right thing by us. We will submit an update once we get to the end of this request. So far, everyone at Generac has been professional and seems to be genuinely concerned about our request. More to come.

Generac Guardian 22kw generator will provide power to the entire house in event of a power outage. Unit is well constructed and designed for long term use. Fueled by natural gas it does not requre external fuel storage tanks and does not require periodic fuel resupply and does not have contamination issures common to diesel supplies.

we purchased the 24KW system for our home. we have well system,AC, along with multiple applying needs in country setting. BRE Electric sold and installed our unit at the best possible price, and they were very prompt in installing our unit once all inspections were performed. BRE Electric was a great contractor to work with and highly recommend them as an installer for your generator needs.

First and foremost thank you to Metro Electric for the exceptional customer service and installation. The team is spot on from the time they arrived until the job was finished and they left everything as neat and tidy as if they were not even here working. This was a tremendous purchase for our household and I can't wait until the power goes out. Anyone living with a well and septic knows how difficult life becomes when the lights go out! It has been four weeks and still waiting to solidify why this was the best decision ever. I'm sure it will be worth it! Thank you Generac for the extended warranty and I am certain what will be a quality product.

We have only had the gen for not quite 6 months but it worked fine for the 2 times we lost power. I hope it continues working as well as it has so far. During one of the outages it started out as a brown out. The gen started up and took us off the main grid due to the fluctuations just in time that we missed the surge that followed and damaged a lot of peoples appliances down the line.

Our installer (Power Tech) was outstanding to work with. They made all the arrangements with the power company, gas company and inspectors. They ever brought some other electrical appliances up to current code. I would recommend them and the Generac Generator to anyone interested in having this type of insurance for your home!

Since my husband passed away, there are so many things that I have to take care of or worry about. I would often worry about what I would do if the power went out. Since I live on a small farm, I need to be able to care for my animals. I did have a portable generator but I could never pull start it. And there was not an option to put on an electric start. Plus if I could get it started, then I would have to run extension cords to power things like the refrigerator or freezer or pellet stove for heat in the winter. I still couldn’t run my well pump to water my animals. So I decided to have a whole home generator installed. It was the best decision that I made. Now when the power goes out, I don’t worry about having to pull start a generator or what appliances to plug in or how long is the power going to be out for. It’s actually the last thing I worry about. Having the whole home generator gives me peace of mind. I LOVE it and would recommend it to anyone.

The process of getting an estimate, reviewing options and installation were very smoothly with ACE Electric of Mansfield. The offer of extented warranty made the deal attractive. The work was done well and in an timely manner. We are looking forward to the protection that this generator will offer.