From start to finish the process was excellent and everyone was very knowledgeable, Haven't had the chance to use this product because power outages so far but I know we will. Do not have the worries or concerns since purchasing this producrt and would recommend to others.

7 Year Warranty When we looked at purchasing a generator in March of this year we were told that if we purchased it we would get an additional seven year warranty with $695. The generator was delivered in September because of delays with Generac, which we understand, but now we are being told that because we didn't take delivery in the month that we purchased it that we cannot have the warranty because it was with a third party supplier. I don't think we should be penalized because Generac was unable to supply the generator in a timely manner. Would you please contact me and let me know why my purchase promise is not being honored?

I own 4 of these, I have the early generac to the newest. because of my job, when I am away, I do not have to worry about the power being out and I'm at work. I have had the pull start generators and they are fine in a pinch. But I do not have to worry about having to keep gasoline in a can on site at all times. The avg run time for those generators are about 11hrs or so. With the ones, which include the older one's, all are run on natural gas. No worries. They are easy to maintain or I can have then serviced at a reasonable price. Great stuff. I would recommend everyone that can, to have one installed. They pay for themselves the first time the power goes out for hours or in my case.... days. Worth the money and sacrifice. A good portion of my neighborhood has them after seeing me with lights and their were out for 2 weeks. No hotel for me and no soiled food. Thanks and I hope I didn't talk too much. Buy it!!!

Did a lot of research and decided on Generac. I am chairman of the board of our local power provider. I had our our staff spec out my size needs, based on my peak usage for the past 6 months. I bought a unit much larger than recommended. When final hook up was done(very expensive) we could not even test the unit because a starter battery was not included. Then the state electrical inspector and my local professional electrician informed me that the breaker in the unit was abou 1/2 of what was needed to power this unit. I still do not have it on line. Very disappointed at this time.

Just had this installed at my home. Todd Eppley/Darien Generators did a great job installing and was able to coordinate all the moving parts to get this done in a smooth fashion without much headache to me. He answered all my questions and look forward to having this protection in place. I recommend his services highly.

I have only had this generator for 3 months but it has already worked flawlessly during a 90 minute power outage. I got the cold weather kit (Chicago winters) and the mobile link app which sends status updates to your cell phone/tablet/pc so you can check on status while you are away from home. Just make sure you hire a professional who has good reviews for installing these since there are some complexities. I also had the gas company install a larger meter since in the winter with furnaces running there would not be enough gas volume to power the generator and two furnaces simultaneously (just a phone call and $100 to gas company). Generator looks good and runs more quietly that I expected (about same level as a lawn mower). After incurring $20k in water damage from a recent storm when the sump backup battery ran out of power (18 hour outage) I thought this would be a good investment.

I had my 14 KW generator installed in late September 2022 after ordering it in March 2022. In my opinion, it has already paid for itself. Over the holidays in Maine, we lost power mid-day on December 23rd and didn't have it restored until after noon on the 25th. Without our generator, our Christmas probably would not have been much fun. Instead, we had heat, running hot water (we have a well with an electric pump), and light. We were able to bake cookies and watch holiday shows on TV in the middle of the power outage. The Generac system worked flawlessly both turning on and turning off. I honestly couldn't recommend it more.

Had a great time getting the generator set up with Ann in Wisconsin; she made the whole process painless and enjoyable to the max! Thank you Ann, for being such a great representative for your company and its products! Oh yeah, Stacy the generator, is doing a fine job standing by and waiting for the next electrical crisis!

We had the 26kW-7291 Guardian Home Backup Generator with Whole House Switch WiFi-Enabled installed during October 2022 for the primary purpose of having backup power during the occasional storm related, or other unforeseen power outages, that will occur while living life. Also got it for the rare hurricane related power outage that will happen living in the best State in the USA....Florida. On Christmas Eve 2022 at 1830 hours there was a twelve hour power outage! It happen to also be one of those times in Florida when a COLD weather front was moving through the state and the temperatures were in the upper 30's to mid 40's at night. Right at 60 seconds after the power went off the Generator started up and everything in the house was back on. Can you image power going off on Christmas Eve for twelve hours...the food in the over, on the stove and in the microwave and refrigerators, etc, etc. So as far as I'm concerned the generator paid for itself that night. The only issue I had was to reset the microwave and stove clocks...what a pain:). Seriously thou this Generator is great and I highly recommend it. We installed a 500 gallon underground propane tank as fuel source and after doing the math we should be able to run everything in the house as usual for at least 7 days and longer if we did get back power on several accessories.

In anticipation of the purchase, we knew it would be as if we were buying a new car. Family and friends who had it encouraged us and we were not sure where to go to make the purchase. We were absolutely amazed at the company where we bought the system and their support of the products. We are relieved after the installation and look forward to years of great service of the new product to maintain operations in the house when power outages occur.