We lose electricity quite often do to animals causing transformers to shut down or bad weather conditions. Just two days ago an owl flew into the transformer. We would have been without electricity for nearly two hours, but because of our wonderful generator , that did not happen. We were only out of power for about a minute. That was great.

Great service - very professional. Jonny and Jared, service technicians, did a great job of installation. 1 Stop came very highly recommended and they met or exceeded the reviews. I would refer them to anyone looking for a back up generator. Baumie

We recently had the Generac 22kw installed. We are very pleased with the looks and quality of the Generac. We did shop around and felt it was the best product available. We also liked that we were able to buy the optional Generac pad, made especially for the the Generac, to keep it level. It runs very quiet considering it is an engine. We like that it starts up once a week to keep it in good running condition. With a member of the household having health issues it is wonderful not to have to worry about not having power. The installers were great and we like being on the e-mail list for more information. We referred the Generac to a friend and they also purchased one.

I gave it a 4 star because I haven't had to use the services yet. The installation process was done very professionally and in a timely manner. Had an issue with initial startup of the generator but got everything going smoothly. I did find the wifi connections a little difficult but finally got it connected later the next day. I would recommend Generac to anyone.

YOUR PRODUCT IS UNFAVORABLE, POOR QUALITY, NOT GOOD FOR EMERGENCY USE! AS IN THE NEED OF A PERSON ON 24/7 OXYGEN! TO BE CONFIDENT IN YOUR PRODUCT PREFORMING AS IT WAS PURCHASED FOR!...I'M "NOT" SATISFIED WITH YOUR 22kw HOME GENERATOR! Thank you: step and one half

I proactively replaced a 15 yo Generac with a new one 2 1/2 years ago. The new 10kW model installed easily and has exercised weekly and been serviced annually without fail. We are in the middle of a pretty rough ice storm in Portland. 3 days into service the device quit. Repair folks say the main engine seal is shot and can't be immediately repaired. They went on to comment that the newer units just aren't the same quality. Pretty disappointing to have it fail in the time of need. As a much less important aside, the device also repeatedly drops internet connection.

Our 24KW Whole-Home generator was just installed, so the above itemized ratings are somewhat 'expectations'. Because our regional electric-power provider is planning to transition to a greater level of wind-turbine and solar E-power, while simultaneously encouraging customers to purchase all-electric vehicles (BEVs), and our home is 100% electric, including electric/hydronic heating - we felt very uncomfortable with the expectation of future brown-outs. Part of the checkout included a utility-power-loss simulation, and a progressive full-house-loading, The GENERAC system handled it well and the generator supported the whole-house-load at less than 70% generator load. The providing electrical contractor did an very efficient and professional job. We're now comfortable.

Why did I wait so long. One hour after installation, we had a power failure. Generator kicked on and worked like a charm. The installation crew was great. Efficient, courteous, and explained installation every step of the way. Thank you so much.

We chose Generac because of its reputation for quality and, primarily, because we trust Absolute Solar and Energy Solutions, a Generac installer in our area, to provide excellent service regarding all aspects of our new whole-house generator. From estimate to installation, this dealer/installer met or exceeded all of our expectations. Absolute Solar and Energy Solutions values its customers and goes out of its way to ensure customer satisfaction. Our next door neighbors own a whole-house Generac 22kW generator installed by this company several years ago. We noted both the reliability of the product itself and the service provided by Absolute over the years, making our decision to go with Generac and Absolute Solar and Energy Solutions a relatively easy one.

Since installing the generator it has come in handy a couple of times. Paired with the automatic transfer switch we are covered when the power goes out. I do wish that there was a little more customization available to the running parameters. It would be nice to be able to set the transfer switch to run for a minimum time on the generator, say 5 to 10 minutes, if power is lost. There have been several times that we lost power in high winds and/or severe thunder storm where the power went out, generator kicked on and transfer switch swapped over and within seconds to a minute the power was restored briefly (just long enough for transfer switch to swap back to utility) and then repeat… Having a minimum set run time could minimize the possibility of the multiple swap overs and damaging electronics.