If you live out in the country, you will have to do all the installation yourself and don't try and use the generic web site or try and talk with anyone at generic, you are on your own. If you can find someone that installs them, they might give you some free advice. I got lucky! If you live in a large city, you might have better luck finding a dealer, if not you are on your own.

Austin Electric is the team to call for this product. They know their business and have been the go-to folks for anything electrical. We are ready for hurricane outages and general power failures. So glad to have your product as standard equipment for our "second home".

We installed a 15Kw unit 13 years ago, virtually trouble free operation. We decided to upgrade to a 22Kw unit due to the age of the first installation. The new one is quieter, the power is more pure and we now have load control for managing the HVAC system. The WiFi monitoring is great! Smooth replacement installation.

We installed our 22kw and couldn't be happier. We currently have natural springs on our property and in a matter of 30 mins of no power have water all over our basement floor. We have stressed and worried about going away and the power going out. Now that we have installed our generator that stress and worry is gone. We no longer have friends and family monitoring our house. The power recently went out and within seconds the generator immeaditaly came on powering our home and we continued to do everything as if it never happened. Our neighbors had no power for 7 hours while we enjoyed the warmth and comfort. This is such a great product and the price and value are well worth the purchase for the peace of mind.

The installation process went without a hitch. Completely a one step process of selecting a Contractor for the entire job. I bought the full system plus propane tank and it was all installed in one morning with no problems including trenching for the gas line of 90 feet. The system started right up and they instructed me on the use of the system very clearly. The simplicity was astounding and the features of surge protection and load dropping and addition fully automatic. I was impressed. Never in my 80 years have I seen such an install of this complexity go so smoothly.

Just had it installed today 5/15/18 and very impressed with the way it's constructed the contractor was honest and professional he accidentally delivered the wrong size generator which was a 22kw which he originally recommended a 16kw but he said 22kw is better but it cost more but he worked it out where the monthly terms would be the same I would just be paying 4 months longer after the 36 month term,He explained how everything worked.

This is my first purchase of a whole house generator, I can not comment on reliability because installation was just completed. What i can mention is that i liked the fact that i did not have to worry about anything. The sales team was responsible for everything, they called and scheduled the utilities for identification, pulled the permits and scheduled the gas and electric companies to make the required connections. I would also like to mention that the people that did come out to perform maintenance were very knowledgeable and professional. Highly recommend this product and this company.

The generator was installed within 1 month of the initial sales meet. The project coordinator made the process completely painless. Everything was included except for the Propane hookup/install which we took care of. Generator is exactly as advertised!

Always wanted a whole home generator for my home especially since my wife requires oxygen most of the time. We finally had one installed the other day and we are completely happy with the unit. Plenty of power to take care of our home and it was a very quick and clean install---our local electrical contractor (Mathers Electric) did wonderful, neat work. The generator fired up on the first try and worked perfectly--I couldn't be happier. We looked at plenty of other generator models/companies before we decided, but Generac has always had a great reputation for reliability and so far, they have proven it!

I no longer have to store 25 gallons of treated fuel and rotate it out every 6 months and I no longer have to drag the generator out in bad weather to power up the house. Best part also is not having to find a gas station with a generator for their pumps to work during a power cut. With all that said we ABSOLUTELY love this generator. We have it hooked up to 4 120 gallon propane tanks. We had one power outage for about 15 minutes and the transition was almost seamless from the time the power went out .....10 seconds later we were up and running. It was worth every penny. Knowing my family is safe if I am away during an outage is priceless. We also no longer have to worry if we are away and the power goes and having to come home to spoiled food. I also love the Mobile Link wifi set up. I have the status of the genny right on the Mobile Link app!! This generator is an absolute sanity saver! :-)