Bought New Generator, it is missing the skirting, and missing the wifi module, it came with a letter telling me to scan the QR code for the wifi module to be shipped to me, but when you scan the code, it says my generator is not an affected model, and will not be sending me a module, although it is on the invoice that it is wifi enabled and does have wifi, but the unit is missing? Will call and see what can be done about it i guess

Overall I am VERY satisfied with my Generac. The things I see in need of improvement are better communication. Be easier to reach. You guys advertise you try to leave the landscape as close to as you found it however they did a poor job of covering my ditch and they left a hole in the concrete. They were to send a crew to finish but I got tired of waiting. I got someone to do it my self. I also got someone my self to get the landscape back on order. I STILL highly recommend getting a Generac.

I Had 22 K Generator with Transfer Switch Delivered. Shipper loaded it on my Small trailer, hooked it to my riding mower, Pulled into back yard and slid it off onto concrete pad I poured the week before. I Hired an Electrition to help me hook Generator to House. The Aluminum Box makes it easy to make holes to attach the Conduit for Wireing. The Generac Unit works great and was easily programmed, Activation Code was simple to Get on line. Thanks for the piece of mind I have, Not worrying that the Utillity Power will fail when we have lightening or Ice Storms.

With the 22KW model we were not sure what we were getting into. But, with a good local dealer, all went very well. We were trying to hide it in the landscaping but, because it looked so smart and functional, we are glad we didn't. The dealer's installation staff were extremely helpful and answered all our questions. As an engineer I had many but once installed, the system seems designed to function very much on its own with almost no input from the homeowner. And after past tending to a portable at 3am in the midst of a hurricane, we are almost looking forward to the first outage! A real winner!

Just had my 24 kw generator installed last week. Installers were outstanding. Other than the start run it has not had the opportunity to perform under an emergency situation. I feel really great about this product. Would highly recommend it to anyone David Carpenter

Optimize was better than imagined - from initial appointment with Andrew to efficient installation with Christian and the team. We are extremely pleased; and, we highly recommend Optimize folks to anyone in the Baton Rouge area! Thanks for having such highly professionals to serve our community.

We have our basement trenched, along with 3 sump pumps. The last time our power went out, our battery backup pump ran until the battery exhausted itself. When we got home, I opened the basement door to about 5 inches of water. I fired up our portable generator and plugged in. All pumped out after 25 minutes. Works fine...BUT YOU HAVE TO BE HOME to do this. I researched whole house generators and GENERAC was the best. I now have my own. No more flooded basement plus I don't have to worry about it anymore!! I should have put one in several years ago. I'm a believer!.

Our installer (Power Tech) was outstanding to work with. They made all the arrangements with the power company, gas company and inspectors. They ever brought some other electrical appliances up to current code. I would recommend them and the Generac Generator to anyone interested in having this type of insurance for your home!

Generac with the whole home switch takes all worries away of a power outage, the monthly self check feature keeps the generator ready for the outage and the mobile link keeps all the information in the palm of your hand. we had Elan Electric install our Guardian 24KW and they did a great job, we would highly recommend Generac and Elan Electric.

Guardian 22 KW GenSet plus 200A ATS installed by Doug Williford and Sons at lake house in Sabine County Texas on 2/28/2022 with no problems. Propane System installed next day. First test came a few days later when we lost utility power for 30 minutes. Gen Set started up and powered house just fine. Shut down as expected when power was restored. Great addition to the lake house. Only issue is it took 10 months from time of order date to install date. Suggest you start the process real early. Doug Williford and Sons was great to work with.