This is a company that keeps you in the loop. I had ongoing communications with them on installation, training, and follow-up. Terri, in the office had so much knowledge about the process, she was my go to whenever I had a question. Whole house generator is pricey, but you get what you pay for and this gives us peace of mind.

We have only had a short outage since unit was installed so I cannot give a full opinion on the quality or operation. Bear Rock Electric installed the unit and we were very pleased with them. From the initial phone call to the estimate to the install and after care they were great. We live on the Outer Banks and finding quality contractors is rare so hopefully the unit works as well as the installers.

Electrical and plumbing subcontractors were "hackers". Couldn't predict when they were to be at my house to do their work. Left gutter downspout in an ugly and rediculous work around. Took 2 weeks to get them back to fix downspout.Plumbers routed gas pipe with whatever fittings they had on the truck leaving the pipe as an obstical and trip hazzard.

The generator does what it is suppose to do very well, it's been a savor for a couple storms and power outages. But I have been made aware that the generator should be shut down after prolonged outages intermittently. Which I'm trying to understand what one does when you're away for a prolonged period of time and there is a prolonged outage while you're away?

The dealer / installer, Fernando from Poteet, TX. did a Great job! He knows his stuff. We had the Generac whole house generator installed on 12-01-2016. We live in an area that has many power outages. Last Sunday, 01-22-2017, we had extremely heavy winds in our area causing a power outage for approx 2 hours. Of course, because of Generac, we had uninterrupted whole house power during the outage. Now our neighbor wants a Generac . We are happy with our Generac investment.

We had a Generac whole house 22kw generator installed by a Generac recognized contractor. Could not be happier. Last week we lost power during the night for about 45 minutes. Everything worked so well didn't even know the power was out except for the clock on the microwave.

We had a 22kwh unit installed this fall (2016) and everything went smooth. The contractors were great and we were able to qualify for the extended warranty (10 years.) One evening recently our power went out. I counted to about 15 and then heard the generator start. In another few seconds, the generator panel switched over to light up our house again. Perfect! We will be having the factory authorized installer out every fall to service the unit. I could not be happier with our decision to purchase this Generac unit.

The first time I needed my generator, thee was a problem with "hunting" for the core ct RPM. I called a local dealer for repairs. He adjusted fuel mix, and said the problem was resolved. The next start up, I had the same issue. This time, he replaced the mixer. Weeks later, there was a loud buzzing fr the mixer. Once again. I got a new mixer. Problem solved, for now.

Actually, aside from it looking good, We have no idea how well it works. We have not had any type power outage since installation. Further, we have attempted to "be there" when the unit initiates its bi-weekly "process". As yet have we heard it start up. Therefore, we're unsure if it works. We've contacted the consultant and he checked the time & date and the schedule and pronounces it "good to go". so, at this time, we are in a "wait & see' mode.

New, for me, technology vs. setting an alarm to put gas in a generator that's outside. Relatively quiet and it tests itself weekly. Only had to use 3 times, but when the lights go out before it kicks in, it's a great feeling know it's there. A complimentary product would be a surge protector that would protect the entire house.