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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
3.9 out of 5 stars
stars
879 ratings879 reviews
  1. 5 stars60% (529)
  2. 4 stars14% (119)
  3. 3 stars5% (42)
  4. 2 stars4% (33)
  5. 1 star18% (156)

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Showing 61-70 of 879 reviews
Apr 26, 2026
Reviewer name: AprJ
1 out of 5 stars
1 out of 5 stars review

You will regret buying this

I regret this purchase. This does not work well. It takes the whole day to dry a load and even after that the clothes are still damp and need to be air dry.

Review from lg.com
Helpful?656FAJGUECN613605952402
reply from LG

Hello, April. We appreciate you sharing your experience with your LG Dryer. The details you provided about the extended drying times and clothes still coming out damp help us understand what’s happening with your specific unit, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on the specific issues you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 & https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James

Mar 13, 2026
Reviewer name: Mike4325
1 out of 5 stars
1 out of 5 stars review

Dryer Nonfunctional. Waste of money

Waste of money just an overpriced washing machine. The dryer function doesn't work clothes will never get dry. Buy washer and dryer and separately and avoid these gimmicks that don't work

Review from lg.com
Helpful?656FAJGUECN613605952402
reply from LG Digital Care Team

Hi Mike, thank you for taking the time to share your experience. We understand you’re not getting the drying performance you expected from your LG WashCombo All‑in‑One 5.0 cu ft Mega Capacity unit with Inverter HeatPump Technology, model WM6998HBA. This system is designed to fully wash and dry in one cycle, and when clothes remain damp, one helpful first step is to check that the drum’s lint filter is completely clean, as airflow is essential for proper heat pump drying. For additional guidance tailored to washer‑dryer combo drying performance, this support article may help: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691TWW If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich

Apr 27, 2024
Reviewer name: Richoid
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Pretty good. Seems like the engineering was rushed

[This review was collected as part of a promotion.] I like being able to throw in a load and not have to switch the load to the dryer. However, the dryer doesn't always complete drying, and I have to run it longer. I'm not sure why it's not sensing the moisture, you'd think it could do that. I did figure out from the scattered and incomplete documentation that you can combine the reservoirs for detergent and softener into one large detergent reservoir. I never use softener, so that was great! The lint trap is a little wonky. The engineers really didn't figure that all the way out. The app tells me when the cycle is done, which is nice, but it says to open the door or remove the load immediately to avoid odors. I don't think this should be required.

Review from lg.com
Helpful?656FAJGUECN613605952402
Apr 20, 2024
Reviewer name: Cathy07
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Bad drying

[This review was collected as part of a promotion.] Honestly I bought this 2 weeks ago and I am not satisfied. It washes great but drying is another story. I’ve tried every combination of wash and dry and it is not drying properly. Also the smell! My clothes come out smelling like burnt rubber. It should not be that bad. It’s very unfortunate. Now I’m just going to make other arrangements to have the 220 installed and buy the tower.

Review from lg.com
Helpful?656FAJGUECN613605952402
reply from HSAd

Hi Cathy07. Thank you for sharing your feedback. We are sorry to read that the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA is not drying properly and we sincerely apologize for any inconveniences to you. The rubber smell will dissipate after a few washes, but to help with that, please try operating the Tub Clean cycle without any laundry items in it, then select the Dry Only cycle with dryer sheets without any clothing items in the tub. If you have further questions about how to improve the drying performance, please contact us on social media with our handle @LGUSSUPPORT and let us know what type of loads , and settings you are using...^Ivan.

Oct 27, 2025
Reviewer name: JCole4981
2 out of 5 stars
2 out of 5 stars review

takes forever and i don't like the steam dry

Realistically, a load of jeans, towels or bedding takes 5-6 hours to wash and dry. Definitely NOT efficient. The items usually feel slightly damp and are often wrinkled too. I do not care for the steam dry. I'm grateful we kept our regular, old, separate washer and dryer because I often end up using that set along with this combo machine to keep up with laundry for my family of 7. Lint builds up along the rubber door seal which gets everywhere when unloading, and is such a hassle to clean I cannot locate a cycle for only Rinse & Spin. Space saving, yes, and that's my only positive review.

Review from lg.com
Helpful?656FAJGUECN613605952402
reply from LG

Hi. Thank you for sharing your experience with you LG Washer Dryer combo. Your feedback about cycle duration, drying performance, lint buildup, and the missing rinse & spin option is valuable and helps us understand how the combo unit is functioning in your household. For reference, you can explore LG washer/dryer combo support and cycle guides here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-cycle-guide-CT10000012-20150737965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cycle and drying efficiency issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Mar 14, 2024
Reviewer name: Aaaa11
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So far so good

[This review was collected as part of a promotion.] I was very skeptical before buying this combo machine. But after knowing it was new technology, I am happy to have it. It's a ventless design, which i love. Fit in my tight laundry space. It didn't need 240v, so i didn't spend money on an electrician. It's been working really well. You don't need to move wet stuff to a dryer. You can just wait until it dries. Perm and press function not so good. I personally take them out before drying completely and hang dry like shirts and pants.

Review from lg.com
Helpful?656FAJGUECN613605952402
Apr 14, 2024
Reviewer name: Jpmark
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

You'll love it, if you know what to expect

I've had this machine for about a month. With a family of 6, it has to perform, and so far has done so. After using these combo units on a trip to japan, I've been waiting for them to be available from a reliable maker in the US. The good. For most loads, the AI wash/dry cycle gets clothes clean and dry in between 2 and 2.5 hours. Not having to switch machines makes this really flexible for busy days, overnights etc. No more forgotten loads in the washer that need to be rewashed. Capacity is great, but you can't stuff it full. It takes 4+hrs if totally loaded (think shoved in to fit). Leave 1/3 to 1/2 the space empty and you'll be happy. Built in storage/dispenser for detergent and softener keeps things neat and easy. The machine is quiet. The app is intuitive, and has some fun features like changing the cycle complete tune as well. Very attractive unit. Single dial interface works well. Lots of options if you like them. 120v power and no vent is AWESOME. Flexible placement, no clogged dryer vents, no associated fire hazard, and uses so much less electricity. We have solar so our overall use is monitored daily, and it has dropped considerably given we run 5 to 10 loads a week. In CT power is expensive, this makes a huge difference and is overlooked by many. Very gentle on clothes, less shrinking, less color fading, comes out feeling "different" but probably because they are dry but not desert hot/dry and over worked. The different. You'll likely need to change your laundry approach. Instead of doing loads all weekend, back to back switching machines constantly (ie a load is ready every 60min once you get the process moving), daily laundry is better, and I've found much easier. No big piles to fold, kids can run a load on their own with 2 button pushes, and the whole process is just smoother. I really like the change it pushed. Some may not. The things I don't love. Minor but a few. First, the lint filter is on top of the machine, so you can't install under a counter. The filter is easy to clean, but the vent that discharges into it also collects lint and is a pain to remove and clean. Second, it collects lint on the seals. A quick wipe down every load keeps things clean, but be ready for that. Otherwise it ends up back in the clothes. We've had a few instances where it just didn't dry. One when the laundry room door was closed and the unit got hot. Seems to need good airflow even though it is using water to help condense moisture as it dries. It can handle large bedding. But you may find that it dries faster hanging it than in this machine, especially if it comes out damp and you select the dry only mode. Just hang it up if you can or drape over a railing. AI mode is fastest. Normal, wash/dry and dry only are 30 to 50 percent longer. Let the machine do the thinking when possible. Overall, fantastic purchase, hopefully it lasts.

Review from lg.com
Helpful?656FAJGUECN613605952402
Mar 23, 2024
Reviewer name: Mary 79
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

A Love, Hate Relationship

I got my machine about a month ago and find it deposits lint on the gasket around the door. It doesn't matter if it is washing or drying. This lint is very hard to remove. Also I have had to change the way I sort the clothes and in some insitances it takes me longer to do my laundry. I do love the extra space in my laundry room.

Review from lg.com
Helpful?656FAJGUECN613605952402
reply from LG

Hi, Mary. Thank you for sharing your experience with the WM6998HBA unit. We understand your concern about the lint buildup on the gasket around the door during both washing and drying cycles, which can be difficult to remove. Your feedback regarding the sorting process and potential increase in laundry time is also noted. However, we're glad to hear that you appreciate the extra space provided by this all-in-one unit. Your feedback is important to us, and we'd like to assist you further. Please send us a private message at @LGUSSupport on social media, and our team will be more than happy to explore possible solutions, such as providing tips for lint removal or addressing any potential issues with the unit itself. We appreciate your patience. -Charles

Jan 29, 2026
Reviewer name: Fair03
2 out of 5 stars
2 out of 5 stars review

High maintenance/poor performance

We have owned our LG washer/dryer for just over 2 years. I was attracted to the design and size since I have a small laundry area and I only do laundry for 3 people. We have owned several LG products and have always thought they were good quality. This, however, is not worth the price. A few months after buying it, a load would take all night long (8 hour) to complete and still would not be dry. After doing some research, I cleaned the machine inside and out and it started working better. But it seems to require this maintenance every 6 months. Highly do not recommend.

Review from lg.com
Helpful?656FAJGUECN613605952402
reply from LG

Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. The way you described the long dry times, the need for frequent maintenance, and how the unit performs after two years gives a clear picture of what you’ve been dealing with, and your feedback on day‑to‑day usability is helpful for us to review. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on washer‑dryer care and operation: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 ^James

Feb 16, 2024
Reviewer name: Walter Fubar
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Exceeds my expectations. I had a dryer stacked on a washer and could not get behind it as I have a laundry room in a condo. Now all I do is throws laundry in and hit start. Detergent and softener dispenses automatically.

Review from lg.com
Helpful?656FAJGUECN613605952402