Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forMember photos
+6 images
Verified Purchase
Buyer beware. It's not a good product.
Well first of all we were lied to and told you can wash and dry in under 2 hours. Not true. This item is not worth the price and is not energy efficient. If I could give a zero stars I would. It collects a lot lintand you have to drain it monthly or sooner due to water building up. You can only get one maybe if your lucky two loads done in a day. Definitely not for a family.
Hi. We are sorry to hear that you were not satisfied with your purchase of the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. The advertised "Wash and Dry in 2 Hours in This LG WashCombo™ All-in-One" is based on independent testing in Wash+Dry cycle with Dryer on Energy Saver mode, 10 lb. DOE (Department of Energy) standard load (October 2023). Cycle times may vary depending on load type/weight. Thank you for bringing this situation to light. Our customers mean a lot to us, and we'd like to resolve this for you ASAP. Please get in touch with us on social media using our handle @LGUSSUPPORT...^Ivan.
Awful product!
I bought this in February 2025. It's the worst purchase I've ever made. It takes forever to do a load of laundry (wash & dry). It requires more cleaning maintenance than a regular dryer. A regular dryer hardly has any lint buildup if you don't use a dryer sheet. This combo washer/dryer always has lint buildup in the lint trap as well as all around the rubber inside when you open the door. As this is a combo, you can't add a dryer sheet. The lint also builds up behind the lint trap and although the manual says to remove that piece to clean the lint, the piece IS NOT removable. The only fabric softner dispenser is the ez-dispenser which you need to fill up. If you don't use it for every load, you need to change the selection every time. Very disappointed in this product.
Hi, thank you for taking the time to share your experience. We're truly sorry to hear that your WM6998HBA has not met your expectations. We understand how disappointing it is when a product doesn't fit your household's needs, especially after making such an important purchase. We appreciate your detailed feedback regarding the wash and dry cycle duration, lint maintenance, and the operation of the EZ Dispense™ system. Comments like yours are incredibly valuable, as they help us better understand our customers' experiences and identify opportunities to improve both our products and the overall user experience. If you'd like assistance with the lint filter maintenance, cycle selections, or any of the features you've mentioned, our LG CareQ team would be happy to help. Please contact us at 1-888-542-2623 or via https://www.lg.com/ca_en/support/contact-us/. Kindly refer to reference number CNN260717594132 when contacting us so we can review your concerns and provide further assistance. Thank you for bringing these concerns to our attention. We appreciate your feedback and the opportunity to support you.
Verified Purchase
It's a piece of junk and has flooded several times.
Hello there,Aleshia. Thank you for sharing your experience with us regarding your LG All-in-One Washer Dryer Combo. We understand your inquiry and the concern that the unit has flooded several times.<br />https://www.walmart.com/ip/27-Inch-Smart-Front-Load-Washer-Dryer-Combo-with-5-0-cu-ft-Capacity-Inverter-Heat-Pump-Ventless-Design/5337680538<br />If you have any further questions or if we can assist you in troubleshooting this issue, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
DO NOT BUY this. HORRBLE Product
Deserves ZERO stars. My elderly mother purchased this washer/dryer combo. Unfortunately, she did not read the reviews prior. This was a very expensive purchase, for her and she is living on a fixed income so now she is stuck with the absolute rip-off. Shame on LG for selling a product that you knew was awful. It takes all day, literally, to wash and dry one light load. We have followed all of the instructions on use, care and maintenance, and it still does not perform as it should, especially for the price. I get angry every time I look at the machine, knowing she made a terrible purchase that is nothing less than a huge disappointment and a waste of money. LG should not have sold this product. She cannot afford to go out and purchase another one and she shouldn't have to. Again, shame on you LG for selling this, I know it had to be tested before rolling it out to consumers, yet you knowingly sold a faulty product at the expense of the consumers who trusted your brand.
Hello. We appreciate you sharing your experience with your LG WM6998HBA Washer‑dryer combo, and we understand how the long cycle times have affected your mother’s day‑to‑day use. We want you both to feel confident in how the WashCombo manages wash and dry performance, and your feedback helps us see exactly what’s been happening in your home. This model can extend the total cycle time when the unit detects heavier fabrics, mixed loads, or higher moisture levels. Selecting cycles like Quick Wash, Speed Dry, or reducing the load size can help shorten the overall run time. Keeping the lint filter clear and ensuring the unit has proper airflow around the cabinet also supports faster drying. You can review more details on why wash times may extend here: https://www.lg.com/us/support/help-library/lg-frontload-washer-wash-time-keeps-extending--20153782074388 If you’d like us to review her unit settings or walk through options that better match her laundry needs, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
i wrote a long review and it disappeared. imagine that. this combo does not dry clothes. washes good. drying 2 pairs of jeans, 10 light undershirts by hanes, 10 pairs of light boxers and one thin towel takes 8 to 10 hours. not 2. and you cant leave your house. it will catch fire. it gets so hot u can feel it in the next room and it makes loud and terrible noises. u have to check on it all the time and the lint doesnt get up to the ontop lint trap. its always around the rubber door rim and foor window and in little holes in the rubber gaskets. your suppose to wipe it. the seal, with a damp cloth. and everytime u check it its linty again. u have to take ur machine apart every 10 cycles and take the lint off the coils. and out of the lint trap on top of the machine and the door seal and the 2 vents in the door seal. do not buy this combo. we wasted so much money and lg glosses over drying complaints. talks about things the customers never complained about. ppl say notify me when we can trade this in or call me when theres a class action suit. its that bad. if u wash towels expect the dryer to be running 10 plus hours and then u hang them outside on the deck rail cause they are still damp. same for jeans. same for mens 3xlt tshirts. bedding? thats a joke! big enuff to fit but it wont dry.
Hi, Andrea. Thank you for providing additional details regarding the drying performance of your LG Wash Combo (WM6998HBA) model. We understand the need for efficient and reliable results, and we are committed to helping you resolve these operational issues. We take your observations regarding the lint accumulation and drying times seriously. For the best drying results, please ensure the unit is not overloaded, as smaller loads allow for better airflow through the drum. We also recommend confirming that the unit's installation allows for adequate clearance for ventilation, which is vital for effective drying. Regarding the lint buildup, regular cleaning of the door gasket and internal areas is recommended to maintain optimal airflow. For more guidance, visit https://www.youtube.com/watch?v=049ziz0XesY&t=1s and https://www.youtube.com/watch?v=y6ZpcvjFcvo. We would like to look into this further to ensure your unit is performing as expected. Please email us at lgdigitalcare@lg.sprinklrsupport.com for further support. ^Juvy
Poor product!
Only cycle that works is Permanent Press. None of the other cycles (towels, bedding, etc) dry at all. Soap pods generally do not break open. When they do, clothes tend to stain. Excessive lint buildup on each cycle but permanent press. Make sure you get the extended warranty (I didn’t!) so you can get a replacement product. Definitely NOT what I expected from a LG product.
Hello Erix. Thank you for taking the time to share your review regarding your LG WM6998HBA Washer Dryer Combo. We always strive to deliver innovative and highly efficient laundry features for your home, and we want to ensure every cycle cleans and dries your garments to perfection. When experiencing issues with cycle performance or detergent dissolving properly, we recommend ensuring the drum is not overloaded and placing soap pods directly into the back of the empty drum before adding clothes to guarantee proper water exposure. To get the best drying and cleaning results from your appliance, you can review our official cycle guides at https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134 and check out our fabric care tips at https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790 for helpful maintenance steps. If you require further support with your cycle settings or operational performance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can investigate this and look into the best options for you. ^James
Happy with all n one washer dryer.
I have had this machine two years. For about 8 months it didn't work well. Finally I put a level on it and it was not level. I raised all the legs and used a 4 foot level to level it with the bubble closer to the back line but inside the lines. Works way better. Lint that had collected along the front of the drum gone! Generally finishing on time. Very happy that I can start a load, leave, and come back to dry clothes. Clean the condenser everything it gets build-up. Approximately every 25-30 loads.
Hello, Chesca! Really appreciate you sharing your long‑term experience with your LG WM6998HBA — it’s great hearing how leveling the unit brought everything back into sync and helped the machine perform the way it’s meant to. Love that you’re now getting those on‑time finishes, cleaner cycles, and the freedom to start a load and return to dry clothes. Keeping the condenser clear every few dozen loads is a solid habit, too. If you ever need anything down the road, feel free to reach out to @LGUSSupport. ^James
Verified Purchase
Excellent appareil!
Très bel et bon électro! J’apprécie l’espace laissé par un seul appareil au lieu de deux dans la salle de lessive. Appareil facile à utiliser et silencieux (il y a un mode nuit!) J’espère qu’il va durer plus que 5 ans!
Cher client, Merci pour votre superbe avis sur notre produit. Nous sommes très heureux de savoir que cela fonctionne comme il se doit et que vous l'appréciez autant ! Comme nous l'avons promis, nous nous efforçons de développer et de comprendre les besoins de nos clients et de dépasser leurs attentes. Encore une fois, merci d'avoir choisi LG !
Verified Purchase
Nice Machine
[This review was collected as part of a promotion.] I have been using the combo LG washer dryer for a couple of weeks and I am very happy that I purchased this machine
Verified Purchase
Set it and forget it.
[This review was collected as part of a promotion.] It's a great machine and has made laundry into an easy chore. It gets all our laundry clean and dry while using less energy and water than our old machines.
Hello Zossimus, thank you for sharing your experience — we understand how much easier laundry becomes with the right appliance. It’s great to hear your LG WashCombo All‑in‑One 5.0 cu. ft. Ventless Washer/Dryer WM6998HBA has made the process simple, efficient, and energy‑saving. The Inverter HeatPump and Direct Drive Motor are built to deliver exactly that kind of reliable, low‑maintenance performance. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️