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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
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Feb 11, 2024
Customer X
5 out of 5 stars review

Verified Purchase

Positive Experience

So far the washer/dryer combo has performed as well as we hoped it would. It's nice to be able to throw a load of clothes in the washer at bedtime and not have to worry about switching it over to a dryer. And the saved space from having only one machine is a bonus. Although the owner's manual has to be accessed online, operating the machine is fairly intuitive.

Review from lg.com
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Mar 4, 2024
Mario2024
4 out of 5 stars review

Verified Purchase

Washer/dryer combo

[This review was collected as part of a promotion.] We bought it about a month ago and we like the power of the washer, but the drying task takes a quite some time and produces a lot of lint. Lint is everywhere, in the filter, at the condenser and in the machine, and cleaning the lint form the inside of the machine (from the drum) which is a very difficult task.

Review from lg.com
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Feb 7, 2024
daveor
5 out of 5 stars review

Verified Purchase

Glad we bought it

[This review was collected as part of a promotion.] Our washer and dryer both died about the same time, wanted more room so decided to go with the all in on combo,,Can't believe how quiet it is. Does a great job washing and drying. We like the little tune it plays when done,, sound like the ice cream man coming down the street.

Review from lg.com
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Jan 31, 2024
Schergen
3 out of 5 stars review

Verified Purchase

Put it anywhere!!!

[This review was collected as part of a promotion.] The idea and the concept are great. The size is also very nice. The automatic detergent and fabric softener are also a key feature. We are still learning what setting to use for the optimal load. The only negative thing I have to say is the drying cycle sometimes the clothes dry fine sometimes the clothes don’t seem like they dry at all when running on wash and dry, or AI and dry, it seems to not always matter the size of load either so we are still figuring the settings out but overall the machine seems to be performing pretty well the fact that it does not have an exhaust and it’s 110. It is also a key feature if the drying cycle continues not to dry, I will have to Figure out another solution for drying the clothes

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from Customer Care

Hey there, we really appreciate you taking the time to leave us a review about your washer/dryer combo. We totally understand how crucial it is to have a reliable unit for your daily routine, and we'd be more than delighted to assist you further with troubleshooting. Whenever it's convenient for you, please feel free to send us a private message on social media @LGUSSupport, and kindly provide us with your contact details, model, and serial number. We're here to help! ^Anthony

Apr 14, 2024
Jpmark
5 out of 5 stars review

Verified Purchase

You'll love it, if you know what to expect

I've had this machine for about a month. With a family of 6, it has to perform, and so far has done so. After using these combo units on a trip to japan, I've been waiting for them to be available from a reliable maker in the US. The good. For most loads, the AI wash/dry cycle gets clothes clean and dry in between 2 and 2.5 hours. Not having to switch machines makes this really flexible for busy days, overnights etc. No more forgotten loads in the washer that need to be rewashed. Capacity is great, but you can't stuff it full. It takes 4+hrs if totally loaded (think shoved in to fit). Leave 1/3 to 1/2 the space empty and you'll be happy. Built in storage/dispenser for detergent and softener keeps things neat and easy. The machine is quiet. The app is intuitive, and has some fun features like changing the cycle complete tune as well. Very attractive unit. Single dial interface works well. Lots of options if you like them. 120v power and no vent is AWESOME. Flexible placement, no clogged dryer vents, no associated fire hazard, and uses so much less electricity. We have solar so our overall use is monitored daily, and it has dropped considerably given we run 5 to 10 loads a week. In CT power is expensive, this makes a huge difference and is overlooked by many. Very gentle on clothes, less shrinking, less color fading, comes out feeling "different" but probably because they are dry but not desert hot/dry and over worked. The different. You'll likely need to change your laundry approach. Instead of doing loads all weekend, back to back switching machines constantly (ie a load is ready every 60min once you get the process moving), daily laundry is better, and I've found much easier. No big piles to fold, kids can run a load on their own with 2 button pushes, and the whole process is just smoother. I really like the change it pushed. Some may not. The things I don't love. Minor but a few. First, the lint filter is on top of the machine, so you can't install under a counter. The filter is easy to clean, but the vent that discharges into it also collects lint and is a pain to remove and clean. Second, it collects lint on the seals. A quick wipe down every load keeps things clean, but be ready for that. Otherwise it ends up back in the clothes. We've had a few instances where it just didn't dry. One when the laundry room door was closed and the unit got hot. Seems to need good airflow even though it is using water to help condense moisture as it dries. It can handle large bedding. But you may find that it dries faster hanging it than in this machine, especially if it comes out damp and you select the dry only mode. Just hang it up if you can or drape over a railing. AI mode is fastest. Normal, wash/dry and dry only are 30 to 50 percent longer. Let the machine do the thinking when possible. Overall, fantastic purchase, hopefully it lasts.

Review from lg.com
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Mar 21, 2024
JaeM
5 out of 5 stars review

Verified Purchase

Great Product!

[This review was collected as part of a promotion.] I like this LG product so much because it has slick design with large capacity which can wash/dry bulky loads like bedding at one time and also it is quieter and makes better clean than my old washing machine. Washing and drying in the same machine is quite impressive and it has several great features, as well. It can be controlled remotely with my phone using ThinQ function. That's great!! Thank you!

Review from lg.com
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reply from LG Digital Care Team

Hi Jae, we understand and appreciate you sharing your experience with your LG WM6998HBA WashCombo All‑in‑One Washer Dryer. It’s great hearing how much you’re enjoying the sleek design, large capacity, and the convenience of washing and drying bulky loads in one machine. The quiet performance, AI features, and ThinQ remote control are key strengths of this model, and it’s wonderful knowing they’re making your laundry routine easier. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Feb 20, 2024
Xbit
5 out of 5 stars review

Verified Purchase

Amazing, this is a game changer. Super Slick.

[This review was collected as part of a promotion.] Let's start with I installed it myself, so I can't blame anyone if anything goes wrong. It was leveled perfectly and installed correctly. This thing is amazing, love the looks, it feels great too. Nice LCD display. This thing is quiet, like super quiet. It is also extremely energy efficient and the app tracks energy use and cycles, it is so sweet, it also has over-the-air updates, and adding to the app was very simple. Pretty much all the features including remote start are on the app and it gives you real-time info during cycles, it can't get better than that. While not perfect, this is just so good. So an entire cycle (wash/dry) of a basket of mixed clothing took about two hours, that's about the same as my washer and gas dryer if I move the clothes from one to the other right away which never happens. I'm telling you, this is so good. It is so good, I would just sit in front of it and watch it do its thing. So I did the AI wash and does do a few cycles to determine the best wash, and how accurate and real it is, only time will tell but it does act like it knows what is doing, it said things like sensing load, sensing load/cloth type, and detecting soil level as well as optimizing AI wash, so then all I can say it is doing something. The mixed-clothed basket came out great, fresh, clean, dry, and unwrinkled, and I have to say better than my premium W/D machines. During the wash cycle, it doesn't keep a lot of water on the drum, it simply seems to often spray onto the clothes while washing which I think is more efficient and gives better results. I'm impressed. If I had the money, I would buy another and get rid of my other two machines, imagine, essentially having 2 washers and 2 dryers taking up the same area as your standard W/D, crazy and so energy efficient, truly a game changer, now I know this not new technology, they are very common in Europe (they don't dry well in Europe), but of this size, basically as big as my other two W/D, that is super nice and to be so energy efficient, yeah it is awesome. I highly recommend it, I haven't done bulky loads yet so we will see how that goes, I can only expect to exceed my expectations. An absolute must-buy and a great value. I do have two cons, one is that the lint will stick the rubberized area around the door on the inside, I get it, it is a washer and a dryer, so maybe the need to look for a new material, my guess is they have to use that because you can technically just wash and not dry, so that might be required, it is not bad but could be annoying. By the way, cleaning the top lint storage is so simple and so good, never have to touch the lint, so that is also a winner, it is just a slider that dumps it in the trash, as easy as 1,2,3. The other con is the light, great light by the way, but you have to take too many steps in options to turn it on and it does turn off by itself after like 10 min, I would love it if I could leave it on at all times or have an easy way to access without using the menu, this could accomplish on the app if it had it and when I said almost all the features are on the app, this one is missing so LG if you are listing, this would nice to have. 5 out of 5 for sure and I rarely do reviews so I'm doing this because I want to share how amazing this Combo washer is.

Review from lg.com
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Jan 29, 2024
sacstrom
2 out of 5 stars review

Verified Purchase

Cool concept, damp-dry only, false advertisement.

[This review was collected as part of a promotion.] Looks cool and washes well, but drying is aweful. Between the cost (i.e. not cheap), a decent amount of 5 star reviews and TV marketing claim that it can do a load start to finish in under 2 hours, I was sold on it. I was a little surprised when the first small test load started with 4 hours to go, rather than the advertised 2 hours. I was more surprised after the 4 hours that the clothes were still damp. But I was astonished when a dry only cycle that was started before going to bed still told me I had 4 minutes to go in the morning...and the clothes were still damp. If you are OK with hanging every load for an hour or two to finish the drying, this unit might be fine. But for anyone who is used to a 'real' dryer, it is not. BTW...the all-in-one unit was returned for separate units (WM6700HBA and DLEX6700B), and they work great!

Review from lg.com
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reply from LG Digital Care Team

Greetings, we appreciate your candid and sincere feedback regarding the LG all-in-one washer combo. Our team has been diligently striving to enhance and upgrade the features and overall quality of our products, aiming to reintroduce convenience and comfort into busy lifestyles. We apologize for any dissatisfaction you experienced with your purchase. Your valuable comments will serve as a valuable learning opportunity for us to ensure your future satisfaction as a customer. Thank you for your support. ~Tanisha

Sep 19, 2025
Aleshia
1 out of 5 stars review

Verified Purchase

It's a piece of junk and has flooded several times.

Review from walmart.com
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reply from LG Digital Customer Care

Hello there,Aleshia. Thank you for sharing your experience with us regarding your LG All-in-One Washer Dryer Combo. We understand your inquiry and the concern that the unit has flooded several times.<br />https://www.walmart.com/ip/27-Inch-Smart-Front-Load-Washer-Dryer-Combo-with-5-0-cu-ft-Capacity-Inverter-Heat-Pump-Ventless-Design/5337680538<br />If you have any further questions or if we can assist you in troubleshooting this issue, please send us a private message on Social Media &#64;LGUSSupport, and our team will be more than happy to assist you. —Renzo

Mar 29, 2026
Steph20
1 out of 5 stars review

Terrible appliance

I want to make it clear before anybody gets roped into this machine..DO NOT BUY! Especially if youre a family with multiple kids and pets. You have to be on your knees every 3 washes manually draining the machine to clean the filter. My Wash/dry time has been as long as 7 hours. WORSE machine I've ever purchased!

Review from lg.com
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reply from LG

Hi, Steph. Thank you for sharing your experience with your LG Washer. We appreciate the detail you provided about the frequent manual draining, filter cleaning, and the long wash‑and‑dry times. We understand how important it is for a machine to keep up with a busy household, and your feedback helps highlight where the experience isn’t matching what you expected. To allow us to properly investigate the details of your specific product model and to see how we can assist with the draining and cycle‑time issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on drain pump filters, maintenance and long dry times: https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293 & https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277TWW ^James