Hi. Thank you for sharing what’s been happening with your LG Washer and dryer. We appreciate the details you provided about the ongoing leak, the dryer not shutting off, and the number of service visits you’ve already had. Your feedback helps us understand what you’re experiencing with your specific LG units, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your washer‑and‑dryer‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 ^James

Hello. We appreciate you sharing your experience with your LG Dryer. The details you provided about the unit not fully drying clothes and needing to rely on a separate dryer help us understand what you’ve encountered with your specific model, and we’d like to review this further for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James

Hello, Laura. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the clear details about the odor on clothing, the long cycle times, and the difficulty getting an update on your return request. Your feedback gives us helpful insight into how your specific LG unit is performing, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your wash‑and‑dry‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on the specific washer issues you're encountering: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757 & https://www.lg.com/us/support/help-library/lg-front-load-washer-factors-affecting-wash-cycle-duration--20154122947689 ^James

Hello. Thank you for sharing your review regarding your LG WM6998HBA Washer/Dryer Combo. We appreciate you taking the time to provide your feedback, and we want to ensure your appliance delivers the reliable performance you expect. For optimal drying results, we recommend regularly cleaning the lint filter and drain pump filter, ensuring the unit is not overloaded, and using the correct cycle settings. You can find detailed steps to address drying concerns at https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566?srsltid=AfmBOorTRI3S36EtgV-jwn8EeKqb1ipsxjq-qglBZr3i4GvwnFv5Im7h. Regarding the display, could you confirm if the screen is completely blank or unresponsive so we can better evaluate the issue? We are committed to helping you with both concerns. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James

Hi there Chasbo! Thanks for sharing your thoughts. We hear you on the permanent press cycle running a bit hot, and we’ll make sure your note gets passed along to our product team. If you ever need anything in the meantime, @LGUSSupport is here for you. #LifesGood ❤️ -Rich

Hi, Bailey. We appreciate you sharing your thoughts and feedback regarding your LG WM6998HBA Washer Dryer Combo. We want all of our laundry appliances to deliver efficient results and dependable performance throughout their lifespan, and we take your feedback regarding your experience with our product support seriously as we work to improve our communication. To help optimize the drying capabilities of your unit, please review our comprehensive troubleshooting guide here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hello, Aidee. Thank you for taking the time to share your review regarding your LG WM6998HBA Washer Dryer Combo. We appreciate you sharing your experience with the cycle times and overall operation of your appliance. Combination units use a ventless condensing drying process designed for energy efficiency, which naturally operates differently than standalone units and can extend total cycle times. To help optimize performance, ensure the lint filter is thoroughly cleaned after every load, avoid overfilling the drum to allow proper airflow, and check that cycle modifiers like TurboWash are selected when you need quicker results. You can also review additional guidance on wash durations at https://www.lg.com/us/support/help-library/lg-front-load-washer-factors-affecting-wash-cycle-duration--20154122947689?srsltid=AfmBOopag9vXQ-QYCVVKBzorkb8wq1ZQvUd5IBUcDPwvRagd76vNDync. We are dedicated to ensuring you get the best performance from your laundry unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James

Hi. We appreciate you sharing your experience with your WM6998HBA LG Washer. We recognize your experience with the drying performance, vibration levels, and cycle functionality on your unit. To help improve performance, try ensuring the unit is level on a flat surface with all leveling feet properly adjusted, cleaning the lint filter after each load, and avoiding overloading the drum to allow proper air circulation. You can watch our video guide for cycle options at https://www.youtube.com/watch?v=BeqwTpkgqsc and review additional troubleshooting steps on our help guides at https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566?srsltid=AfmBOorzbMrBoiJBiBs8Nvo4AgDoTBsjBTzlPBgfuoEqFsnntUX6O6E8 and https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363?srsltid=AfmBOoqiKinWXXaV0nep_uY7O4UtXciiYkWI2LSRAUVKH_Y3-sdNyszb. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance on inquiries and questions. ^James