Hi Jon S! Thank you so much for the fantastic recommendation of your WM6998HBA WashCombo! We are absolutely thrilled to hear that the ventless heat pump technology has been such a game changer for your home. You are right that the lower, more consistent drying temperatures can mean a few extra minutes compared with traditional high-heat drying, but the energy savings, gentler fabric care, and convenience of a standard 120V connection without the need for external venting can make it well worth the wait. Managing laundry in a home with two dogs and two cats is no small feat, so we are especially glad to hear that keeping your WashCombo clean and lint-free has been easy for you. Thank you for choosing LG to handle your family’s—and fur babies’—laundry needs. We truly appreciate your recommendation and hope you continue enjoying the convenience and energy savings for years to come! If you ever need assistance, our support team is always happy to help through https://www.lg.com/ca_en/support/contact-us/.

Hi! Love hearing how this LG Washer is making laundry feel almost effortless — those thoughtful touches like the auto‑dispenser, the lint system, and that propped‑open door design really do take the mental load out of the routine. We’ll be sure to pass along your notes about the features you’re enjoying. If you ever need anything down the road, you can always reach out to @LGUSSupport. ^James

Hi, Martha! What an awesome shoutout! We’re excited to hear how much you’re enjoying your LG Washer and Dryer Combo — it’s great knowing it’s become one of your favorite purchases. Getting used to the combined wash‑and‑dry timing can take a moment, but it sounds like you’re already finding your rhythm with it. The LG ThinQ notifications are a handy bonus, and we appreciate your thoughts on how the app could describe issues more clearly. Feedback like yours helps us keep improving! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Thank you so much for this wonderful review! We’re absolutely delighted to hear that your new WM6998HBA All-in-One WashCombo is the perfect fit for your laundry closet and complements your lifestyle so well. It’s fantastic to know that pairing the machine with the pedestal drawer has created a comfortable and accessible setup for your home. We’re also happy to hear that the app was easy to set up, the manual was straightforward to follow, and that you’ve been enjoying the flexibility of the custom cycles. Transitioning from a traditional washer-and-dryer setup is certainly a big change, so it’s especially rewarding to know that the experience has been such a positive one for you. We work hard to create products that combine smart technology, space-saving convenience, and dependable performance, and it’s wonderful to hear that your WashCombo is delivering exactly that. Thank you again for choosing LG and for taking the time to share your experience. We truly appreciate your support and wish you many years of convenient and enjoyable laundry days ahead! If you ever need assistance, our LG CareQ Team is always happy to help at 1-888-542-2623 or via live chat and email through our support site: https://www.lg.com/ca_en/support/contact-us/.

Hello! We are so glad to hear that you love the concept of your LG WM6998HBA combo unit, and we genuinely appreciate you taking the time to share those insightful maintenance and installation recommendations to help keep performance top-notch. We hear your thoughts loud and clear regarding the internal condenser design and lint management over time, and we will definitely pass that feedback directly to our product team for future improvements. If you ever need anything else down the road, please feel free to reach out to us at @LGUSSupport. ^James

Hello, Gabino. We appreciate you sharing your experience with your LG Washer model WM6998HBA. We want to ensure your laundry routine runs efficiently and delivers excellent cleaning results within an optimal timeframe. To help regulate your cycle times, we recommend ensuring the load is well-balanced inside the drum to prevent the machine from adding extra time to correct an unbalance, and avoiding overloading so the system can tumble and dry effectively. For more helpful insights on why cycle durations might adjust, you can check out our guide at https://www.lg.com/us/support/help-library/lg-frontload-washer-wash-time-keeps-extending--20153782074388. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hello, Gabino. We appreciate your time sharing your review regarding your LG Washer/Dryer Combo, model WM6998HBA. We always aim to deliver exceptionally innovative and high-performing laundry solutions that maximize efficiency for your daily routines, and we want to ensure your appliance brings absolute satisfaction to your home. To help optimize the operational stability and performance of your unit, we recommend performing a quick system power reset by unplugging the power cord from the wall for three minutes, pressing and holding the physical power button for five seconds to clear any residual energy, and then plugging it back directly into a dedicated wall outlet to fully refresh the internal controls. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi, Gabino. We appreciate you sharing your rating and feedback regarding your LG WM6998HBA Washer Dryer Combo. We recognize that your experience did not meet expectations, and we want to ensure you get the absolute best performance out of your laundry unit. We recommend checking that the shipping bolts have been completely removed from the back of the machine and ensuring the unit is perfectly level on a solid floor to minimize any operational vibrations. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi, Nicole. Thanks for reaching out about your LG washer dryer combo. We appreciate you sharing that the wash‑dry cycles are taking several hours and still leaving items damp, even with smaller loads. We want to take a closer look at your specific model and the service history so we can see how we can assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 ^James