Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forWorst piece of crap
This washer dry combo is a piece of crap. It's ruined my floor . It stops work everything 4rth or so load because it get stopped up. Then the only way to get it working is to remove the drain plug and water goes all over the floor. I would never wish this washer on my worst enemy.
Hi. Thank you for sharing your experience with your LG Washer dryer combo. We appreciate the details you provided about the draining issue and the impact it has had on your flooring and overall use of the unit. Your feedback helps us understand what’s happening with your specific model, and we want to take a closer look at this for you. To allow us to properly investigate the details of your product model and to see how we can assist with your draining issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 ^James
Misleading customers in the capabilities
The product fails and truly does not really function as a dryer. In fact to get your cloths dried one would have to wait days before your clothes became sufficiently dry enough to avoid catching ammonia. It was so bad we had to buy a stand alone dryer in order to insure we had dry clothes to ware.
Hello. We appreciate you sharing your experience with your LG Dryer. The details you provided about the unit not fully drying clothes and needing to rely on a separate dryer help us understand what you’ve encountered with your specific model, and we’d like to review this further for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James
Verified Purchase
Pretty good.
I think most people would find this is pretty heavy, so moving it yourself is probably gonna be a struggle, Installation was easy with most of the necessary tools included. You just need a level. I used a bubble level. I've only tried a few cycles. Drying takes longer than I was used to when I had a resistive electric dryer on a 30 amp circuit. But it's not a big deal since I don't generate laundry fast enough to require faster laundry. And of course since the washer and dryer are combined, I don't need to go back to the laundry soon after starting a wash. Still, it would be nice to have a faster heat pump that uses 30 amps that many people probably have already in their laundry rooms. I had a GFCI NEMA 5-15R receptacle that I plugged it in, and it seems the inverter trips the GFCI when a drying cycle starts, so I replaced it with a non-GFCI receptacle. Now there's probably an electrical code violation in my laundry room and I'm not sure what to do about that yet. I'm surprised there is no combined delicates wash and dry cycle. There are only separate delicates wash and delicates dry cycles. This should be easy to add with a firmware update.
Verified Purchase
LG washer
[This review was collected as part of a promotion.] We love the washer and all but we have only used it 40 times and a clip on the filter broke. So it doesn’t go through a whole cycle without the filter saying it’s popped up. So we have to keep something heavy on top of it so it goes through the cycle. Would be great if we could get a new filter since we have insurance on it.
Hello, jazz1228. We regret to hear that a clip on the filter broke. The good news is that the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA, comes with a Limited Manufacturer's Warranty of 1 year for Parts and Labor from the original purchase date. You will need your bill of sale or sales receipt for proof of purchase, and you can contact us on social media with our handle @LGUSSUPPORT, and our Support agents can assist you with a replacement...^Ivan.
Verified Purchase
Cool concept, damp-dry only, false advertisement.
[This review was collected as part of a promotion.] Looks cool and washes well, but drying is aweful. Between the cost (i.e. not cheap), a decent amount of 5 star reviews and TV marketing claim that it can do a load start to finish in under 2 hours, I was sold on it. I was a little surprised when the first small test load started with 4 hours to go, rather than the advertised 2 hours. I was more surprised after the 4 hours that the clothes were still damp. But I was astonished when a dry only cycle that was started before going to bed still told me I had 4 minutes to go in the morning...and the clothes were still damp. If you are OK with hanging every load for an hour or two to finish the drying, this unit might be fine. But for anyone who is used to a 'real' dryer, it is not. BTW...the all-in-one unit was returned for separate units (WM6700HBA and DLEX6700B), and they work great!
Greetings, we appreciate your candid and sincere feedback regarding the LG all-in-one washer combo. Our team has been diligently striving to enhance and upgrade the features and overall quality of our products, aiming to reintroduce convenience and comfort into busy lifestyles. We apologize for any dissatisfaction you experienced with your purchase. Your valuable comments will serve as a valuable learning opportunity for us to ensure your future satisfaction as a customer. Thank you for your support. ~Tanisha
Verified Purchase
So far so good
[This review was collected as part of a promotion.] I was very skeptical before buying this combo machine. But after knowing it was new technology, I am happy to have it. It's a ventless design, which i love. Fit in my tight laundry space. It didn't need 240v, so i didn't spend money on an electrician. It's been working really well. You don't need to move wet stuff to a dryer. You can just wait until it dries. Perm and press function not so good. I personally take them out before drying completely and hang dry like shirts and pants.
Verified Purchase
Amazing machine!
I purchased this machine over a month ago, and it is a game changer. I almost went with a different brand, and I couldn't be happier I went with the LG washer dryer combo. If you follow the manufacturers recommendations it works like charm, it has even washed and dried our comforter with out a problem. The washer is great and I have never had a machine that actually gets my whites white. The dry times are a bit longer than a normal dryer, but that is the trade off for energy savings. I typically dry my cloths and take them out slightly damp and hang them up. I would reccomed this machine to anyone who is looking to save space. My only caution to a potential buyer, would be to keep up on the maintenance and your machine will perform at its best. You need to wipe the lint after each dry cycle off of the door seal, and clean the lint filter after every use. I also need to periodically clean the drain filter and very gently clean the heat exchanger every 30 or so cycles depending on how much I use the dryer . We are a family of 4, so the machine runs a lot, and it also has to deal with dog hair. Thank LG for a great machine.
Verified Purchase
Bad drying
[This review was collected as part of a promotion.] Honestly I bought this 2 weeks ago and I am not satisfied. It washes great but drying is another story. I’ve tried every combination of wash and dry and it is not drying properly. Also the smell! My clothes come out smelling like burnt rubber. It should not be that bad. It’s very unfortunate. Now I’m just going to make other arrangements to have the 220 installed and buy the tower.
Hi Cathy07. Thank you for sharing your feedback. We are sorry to read that the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA is not drying properly and we sincerely apologize for any inconveniences to you. The rubber smell will dissipate after a few washes, but to help with that, please try operating the Tub Clean cycle without any laundry items in it, then select the Dry Only cycle with dryer sheets without any clothing items in the tub. If you have further questions about how to improve the drying performance, please contact us on social media with our handle @LGUSSUPPORT and let us know what type of loads , and settings you are using...^Ivan.
Verified Purchase
So far so good
Purchased in Feb. Takes up less space in laundry room! Has worked out well for us. We were constantly leaving wet clothes in washer and having to rewash them. This is no longer an issue. Unfortunately the lint filter got stuck and couldn’t remove it without damaging it, but LG is sending a new one free of charge. The app is nice and gives more options for different cycles. Over all pleased with machine, time will tell.
Verified Purchase
Solid combination machine
[This review was collected as part of a promotion.] Bought this 2 months ago and am happy with it, after learning and correcting a few things. First, we noticed a loud noise during the spin cycle. Eventually, i discovered it was a rattling back panel in the pedestal, which u solved by removing the drawer and placing a piece of cardboard between the panel and frame. We also had issues with the machine not drying after about 3 weeks and tried everything to address it with no luck. Then, I tried draining the basin and cleaning the drain filter (all easy to do from the front bottom left panel of the machine) and that solved it- before I did that the drain backed up so water was dripping back into the tub from the condenser. It was an easy fix and I guess that will just have to be something I check occasionally. Otherwise we're really happy with it.