Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forMember photos









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Verified Purchase
A Love, Hate Relationship
I got my machine about a month ago and find it deposits lint on the gasket around the door. It doesn't matter if it is washing or drying. This lint is very hard to remove. Also I have had to change the way I sort the clothes and in some insitances it takes me longer to do my laundry. I do love the extra space in my laundry room.
Hi, Mary. Thank you for sharing your experience with the WM6998HBA unit. We understand your concern about the lint buildup on the gasket around the door during both washing and drying cycles, which can be difficult to remove. Your feedback regarding the sorting process and potential increase in laundry time is also noted. However, we're glad to hear that you appreciate the extra space provided by this all-in-one unit. Your feedback is important to us, and we'd like to assist you further. Please send us a private message at @LGUSSupport on social media, and our team will be more than happy to explore possible solutions, such as providing tips for lint removal or addressing any potential issues with the unit itself. We appreciate your patience. -Charles
Verified Purchase
Pretty good. Seems like the engineering was rushed
[This review was collected as part of a promotion.] I like being able to throw in a load and not have to switch the load to the dryer. However, the dryer doesn't always complete drying, and I have to run it longer. I'm not sure why it's not sensing the moisture, you'd think it could do that. I did figure out from the scattered and incomplete documentation that you can combine the reservoirs for detergent and softener into one large detergent reservoir. I never use softener, so that was great! The lint trap is a little wonky. The engineers really didn't figure that all the way out. The app tells me when the cycle is done, which is nice, but it says to open the door or remove the load immediately to avoid odors. I don't think this should be required.
Verified Purchase
LG All in One
Excellent machine! We are very pleased with our LG All in One washer dryer. It’s great for us our laundry room is small and having the All in One makes it look big. Having the extra room is a real benefit. Not haven to switch laundry to a dryer is fantastic. We just put our laundry in push the button and walk away. The app on our phone notifies us when everything is done. Love it
Verified Purchase
Comes with design defectives
[This review was collected as part of a promotion.] The lint trap is defective. After doing 2 loads my lint trap broke and LG had to send me a new one. Dealing with LG was a nightmare - they were slow to respond, stopped responding, I had to nag them every day, meanwhile I had no working washer. This is a known defect design flaw, see Reddit for more. Shame on LG.
Hi, there. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We're sorry to hear about the lint trap issue in your washer and the challenges you faced with our customer service. We strive to offer great products and customer service that meet your needs. Your feedback is noted, and we will improve our response times and communication. We are working on fixing the design flaw you mentioned to prevent future problems. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Verified Purchase
Exactly what I wanted and needed!
[This review was collected as part of a promotion.] I bought this unit about 6 months ago and trust me I was skeptical! However this is the best appliance u have purchased ever! If used correctly you have washed and dried clothes in just a few hours! I learned alot in the last 6 months...small loads are key and dry much faster. However I have washed and dried large comforters and pillows before and it did gemreat just needed to dry for a while. The clothes feel wet when you touch them after it dries...don't worry and just put them out and they instantly feel dry! I fill the reservoirs every once in a while and it automatically dispenses the amount you want which is a huge plus! No more dryer sheets and clothes don't have static! You do have to wash the filter every few months or the dry cycle will stay on and won't recognize that the load is dry...lesson learned. It's a great machine I actually had a sevice call done because of not washing my filter and LG came out to show me how to wash and gave me a new one which was amazing! I also had the pleasure of meeting the engineer behind the machine which was sort of fun. Anyways if you constantly forget your clothes in washer and have to re wash your loads and dewrinkle I would highly suggest this unit! It's saves space and looks amazing and does it's job! I'll never go back...combo forever!
Hey there, Krysmoe! Really appreciate you sharing your experience. Sounds like you’ve mastered the combo life and it’s paying off big time. Glad to hear it’s been a game changer for your laundry routine. If you ever need a hand in the future, @LGUSSupport is always here for you. #LifesGood ❤️ ‑LG Digital Care Team ^Rich
Verified Purchase
Nightmare machine. Run away!
Had it for 1 month and it's the worst machine ever. It look like the perfect solution on paper but it's been a nightmare. First, it started drying forever stuck on 4 minutes. Repairman was sent out and said don't use detergent packs (even though it says they're ok in the manual). No improvement switching to liquid detergent. LG tech was sent out. Replaced the main board and sensor. No real improvement. This week it ran a load of towels and said on "4 minutes" drying for 12 hrs. I stopped it and the towels were like cardboard with a few damp spots. Totally ruined. Yesterday it stopped drying and now has a lot of moisture or something in the lint filter. We're a family of 5 so no washer/dryer is a huge problem. Asking for refund. I don't have the time to attempt another one. Run away,
Hi there. Thank you for taking the time to share your experience with us. We understand the inconvenience this has caused you and are sorry to hear about the troubles it has caused. Regarding your request for a refund, we're happy to assist you with this process. Please send us a private message on our social media platform at @LGUSSupport. Your satisfaction is our top priority, and we're committed to making things right. `Liz
Verified Purchase
You'll love it, if you know what to expect
I've had this machine for about a month. With a family of 6, it has to perform, and so far has done so. After using these combo units on a trip to japan, I've been waiting for them to be available from a reliable maker in the US. The good. For most loads, the AI wash/dry cycle gets clothes clean and dry in between 2 and 2.5 hours. Not having to switch machines makes this really flexible for busy days, overnights etc. No more forgotten loads in the washer that need to be rewashed. Capacity is great, but you can't stuff it full. It takes 4+hrs if totally loaded (think shoved in to fit). Leave 1/3 to 1/2 the space empty and you'll be happy. Built in storage/dispenser for detergent and softener keeps things neat and easy. The machine is quiet. The app is intuitive, and has some fun features like changing the cycle complete tune as well. Very attractive unit. Single dial interface works well. Lots of options if you like them. 120v power and no vent is AWESOME. Flexible placement, no clogged dryer vents, no associated fire hazard, and uses so much less electricity. We have solar so our overall use is monitored daily, and it has dropped considerably given we run 5 to 10 loads a week. In CT power is expensive, this makes a huge difference and is overlooked by many. Very gentle on clothes, less shrinking, less color fading, comes out feeling "different" but probably because they are dry but not desert hot/dry and over worked. The different. You'll likely need to change your laundry approach. Instead of doing loads all weekend, back to back switching machines constantly (ie a load is ready every 60min once you get the process moving), daily laundry is better, and I've found much easier. No big piles to fold, kids can run a load on their own with 2 button pushes, and the whole process is just smoother. I really like the change it pushed. Some may not. The things I don't love. Minor but a few. First, the lint filter is on top of the machine, so you can't install under a counter. The filter is easy to clean, but the vent that discharges into it also collects lint and is a pain to remove and clean. Second, it collects lint on the seals. A quick wipe down every load keeps things clean, but be ready for that. Otherwise it ends up back in the clothes. We've had a few instances where it just didn't dry. One when the laundry room door was closed and the unit got hot. Seems to need good airflow even though it is using water to help condense moisture as it dries. It can handle large bedding. But you may find that it dries faster hanging it than in this machine, especially if it comes out damp and you select the dry only mode. Just hang it up if you can or drape over a railing. AI mode is fastest. Normal, wash/dry and dry only are 30 to 50 percent longer. Let the machine do the thinking when possible. Overall, fantastic purchase, hopefully it lasts.
Verified Purchase
Bad Sensor
[This review was collected as part of a promotion.] The sensor doesn’t work on our unit. I threw our first load of towels in on the towel setting at 9pm and went to bed. My husband opened the laundry room fort at 7:30 am. The washer/dryer combo was still drying. The room was very hot and the towels had been dry, I’m sure, for hours. This was on a Saturday. 2 repairmen came on Friday. They took it apart and cleaned it, didn’t replace the sensor. We haven’t heard back from them yet. I’ve been letting all loads run for 3-4 hours. If it doesn’t stop drying by then I open the door and everything is dry. I let the last load of towels run for 4 1/2 hours. It didn’t quit, but was very dry. I don’t like our clothes getting over dry. I don’t feel safe leaving the dryer unattended. I would not recommend purchasing.
We understand hear about the issues you've encountered with your washer/dryer combo unit. We understand your frustration and apologize for any inconvenience caused. Your feedback is important to us, and we want to assist you further. Please send us a private message on social media @LGUSSupport with your contact details and any reference numbers related to your case. Our team will prioritize your case and work with you to find a resolution. Thank you for bringing this to our attention, and we appreciate your patience as we address this matter.—Junel
Verified Purchase
Washer/dryer combo
[This review was collected as part of a promotion.] We bought it about a month ago and we like the power of the washer, but the drying task takes a quite some time and produces a lot of lint. Lint is everywhere, in the filter, at the condenser and in the machine, and cleaning the lint form the inside of the machine (from the drum) which is a very difficult task.
Verified Purchase
No good product.
[This review was collected as part of a promotion.] I returned this product within a day and a half of having it . It can take up to 3 hours to wash a load and at the end you still have to select the DRY setting at least twice to finish drying one load of laundry. That dry setting goes on for two hours snd forty five minutes two times ! don’t forget . What a nightmare. Great idea , but this all in one needs more work .
Hello, Reria M Elvinton. Thank you for bringing your experience with the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA to our attention. We sincerely apologize for the inconvenience you encountered. We understand that you returned the WasherCombo™ All-in-One within a day of use, and we are disappointed to read that it failed to meet your expectations. Your experiences with the washer will help us better understand why the drying times were so long. If you’re open to it, we would appreciate understanding more about your experience. Your insights would be invaluable in helping us determine what went wrong, and we kindly ask that you contact us via social media with our handle @LGUSSUPPORT to share what settings you used for the drying process...^Ivan.