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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
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Dec 26, 2024
Mike221
1 out of 5 stars review

Terrible machine

[This review was collected as part of a promotion.] My wife and I regret buying this machine. It is absolutely terrible. Sometimes it says it takes two hours to dry clothes and we leave it on all night long and in the morning it is still drying. There’s a defect in this machine because the lint accumulates in the machine and it causes the sensors to malfunction.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Social

Hey Mike, thanks so much for your feedback and for bringing this to our attention! We believe your laundry deserves the royal treatment, so we’re here to make sure those clothes dry up fast and fabulous! 💨 For a little extra help, check out our troubleshooting guide here: shorturl.at/eHEBg – it’s packed with tips on common causes and easy solutions to get things back on track. If you need more support, don’t hesitate to reach out to us on social media @LGUSupport with your contact details, and we’ll dive right in to help! We've got you covered! 💪😎 – Anthony

Nov 5, 2024
BrianDer
5 out of 5 stars review

Great features and reliable brand!

[This review was collected as part of a promotion.] Have always had good luck with LG appliances so purchase decision was easy when combined with features and other comparisons to other major manufacturers. Washer dryer combo has been wonderful to use for start to finish laundry. Effective cleaning. The ventless system along with not requiring 220v are added bonuses. Extremely energy efficient as compared to standard electric dryer!!

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG

Hi, Brian! We appreciate you sharing your experience with your LG washer‑dryer combo. It’s great to hear that your long history with LG appliances made the decision easy, and even better that this unit has been living up to your expectations. The start‑to‑finish convenience, effective cleaning, ventless design, and ability to run on standard power really do make it a standout—especially with that impressive energy efficiency! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Mar 3, 2024
JDubbs84
5 out of 5 stars review

Innovative and life changing for a family of 5!

[This review was collected as part of a promotion.] We have been beyond excited to try this out! We are a family of 5 with three very active kids in ALL of the sports. At first, I was most excited about those late nights when I realized a uniform wasn't washed and I could toss it in before bed and wake up to it being dry, but we quickly realized this is changing our laundry game for good! Our traditional set is in the basement, which requires us to walk up and down two flights of stairs. Our laundry piled up and I always felt like I was unable to keep up. With the help of the 110v plug and no requirement for ventilation, we were able to easily install this unit on our top floor in our linen closet making it super convenient! We had this installed around 2pm and within that day already finished 3 loads of laundry with a 4th that ran overnight. I love the detergent reservoir and how easy the functionality is! My kids are now doing their own laundry and they love how easy it is to use. With the ThinQ app, you can set your laundry settings so the kids press the on button, turn it to the right cycle and within a few hours their clothes are washed, dried, and ready to be put away! We were actually just on a trip and we received a notification on our app that wet laundry was still in the basket, so we were able to message the kids and let them know they selected the wrong setting and now needed to dry the clothes. The convenience is unmatched! We purchased the storage pedestal and I highly recommend that as it brings the unit to a perfect height. The machine is very quiet as well! I've read a lot of the negative reviews here and my biggest feedback is that this requires you to rethink how you do laundry. I used to pack my washer to the brim. You cannot do that with this machine or your clothes will be more wrinkled and won't dry well. With the accessibility of the machine, we can keep up on laundry and therefore, don’t need to worry about having packed loads, so it works out well for us. I have noticed that certain items do come out with wrinkles even in a small load. We haven’t had the chance to try out the steam feature, so I’ll be trying that out when I know those items are being added to the mix. Additionally, I think we are used to our clothes being over-dried. When the load says it's done, I’ve had a hard time determining if they are very slightly damp or not. I have folded them/hung them and had no problems with the result! I think we are just groomed to have our driers get our clothes over-dry. I actually believe my clothes will last longer with this machine since they aren’t over-dry. My one piece of feedback is that it does generate a lot of lint that isn’t all caught in the trap at the top. I think all washers/dryers should be maintained, but I don’t think most of us are likely to do so. We abuse them and let them go and replace them when they stop working. To get the best out of this machine, again, I think it requires us to rethink how we are treating our appliances. Within a handful of washes, I realized that I needed to wipe down the gasket on the front of the machine as it was coated in lint. There were little crevices throughout that had lint stuck in them. I needed to deconstruct the lint trap and clean it at a deeper level after about 10 loads (which is the recommendation in the manual). On my standard dryer, I am unable to access the deeper areas to clean it well, so I do appreciate that you can take it apart and easily access the different layers within the lint trap area. Overall, this machine is a home run! No more “moooooom I need cloooooothes” gripes in this house!

Review from lg.com
Helpful?2DWHDZALPB5313605952402
Dec 12, 2024
SYJinn
5 out of 5 stars review

Efficient, Convenient, and cute

I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. I’m really impressed with this product! It’s a total game-changer—it can wash and dry clothes in one go, so no more moving laundry between machines. It makes life so much easier and saves me tons of time, effort, and it even helps save space in my laundry area since I don’t need a separate dryer. Honestly, I couldn’t be happier with this all-in-one solution. If you want something super efficient and convenient, I highly recommend it! The integration with the ThinQ app works like magic. The AI-powered features are incredible, making laundry smarter and more efficient. One cute detail I love is the ability to customize the splash screen on the app. I chose a winter theme, and now a cheerful Christmas tree appears on the machine.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

Hello, thanks for sharing such a thoughtful review of the WM6998HBA. It’s great to hear how much the all‑in‑one design is simplifying your routine — being able to wash and dry in one cycle really does free up time and space. The ThinQ integration and AI features add a nice layer of convenience, and that customizable splash screen is a fun touch that makes the experience feel more personal. #LifesGood ❤️ If you ever need support, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich

Jul 17, 2024
Table Rock Lake Family
3 out of 5 stars review

Almost Perfect

This washer/dryer combo solved a lot of our issues in regards to space and convenience. Simply not having to move clothes from the washer to the dryer was a game changer. Getting it moved into place was a bit of a challenge because it is heavy. Everything functioned as we hoped except that it did not dry clothes as well as a standalone dryer and clothes were often still damp when finished. We really wanted to love this product and if they could fix this issue, it would be perfect. We received a unit for our honest review.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG

Hi there. Thank you so much for taking the time to share your honest feedback with us! We're thrilled to hear that the washer/dryer combo has solved some of your space and convenience concerns, and that the integrated design has been a game-changer for you. We completely understand that getting it moved into place can be a challenge due to its weight, and We're glad to hear that everything functioned as expected aside from the drying performance. We apologize that the unit didn't quite meet your expectations in terms of drying efficiency. We take all feedback seriously, and We're make sure to pass along your concerns to our product development team. We're always looking for ways to improve our products, and it sounds like this issue could be a crucial one to address. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Mar 1, 2025
kate642
4 out of 5 stars review

Best washer and dryer I have ever owned!

After a couple of months with our new LG WashCombo Ventless Washer/Dryer, I'm completely impressed by its performance. It matches or surpasses our previous standalone machine, handling large loads effortlessly. The combined wash and dry function saves time, especially for my husband, who often forgets to transfer wet clothes, leading to rewashing. This all-in-one system has eliminated that issue. Features like the auto dispenser simplify detergent use, and the easy-clean filter makes maintenance straightforward. Its ventless design and quiet operation fit well in our limited space. However, using the wash+dry setting for heavy items like towels can extend cycle times beyond three hours. Initially, we noticed a slight rubber smell after drying, but it dissipated after 10-20 cycles. Overall, the LG WashCombo enhances our laundry routine, offering efficiency and huge convenience, especially for those with space constraints.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

Hey Kate! Thank you for sharing such a detailed and thoughtful review! We're so glad to hear that your new LG WashCombo Ventless Washer/Dryer is making a positive impact on your laundry routine. It’s great that it’s able to handle large loads effortlessly and save time with the combined wash and dry function – we’re sure your husband is especially grateful for no more rewashing! 😅 The auto dispenser and easy-clean filter are definitely designed to simplify things, and we’re happy to hear they’ve been working well for you. We've got your back at any time you need us, connect with us on social media @LGUSSupport. We would be happy to help at any time! ^Joslyn

Mar 25, 2024
CH7823
5 out of 5 stars review

Great space saver!

Great for small laundry spaces. Have enjoyed the simplicity of being able to press one button and come back to the load being finished. One note is to wash all of your hanging clothes first that way you can take them out to hang dry and not have to wait for your dryer clothes to finish. Would highly reccomend. One tip: if your clothes still feel damp open the door for 10-15 minutes to let some of the moisture escape before you take the clothes out

Review from lg.com
Helpful?2DWHDZALPB5313605952402
Oct 14, 2024
LC1977
5 out of 5 stars review

The Future of Laundry!

[This review was collected as part of a promotion.] I recently got the All in One Washcombo and I am very happy with this product! First thing to do is to download the ThinQ app! Once you have that it is easy peasy from there. Make sure to use the app to select the options of Wash +Dry combo, or you can simply select which option you want. I find it much easier to control and navigate the options on the app than on the actual dial on the machine. I have washed multiple different loads to test the wash and dryer time and all my loads have been no more than 2 hours max! I have tried full 10lb laundry load, towels, and even a comforter! My clothes come out smelling amazing from the HE soap dispenser...works great. You must keep in mind that even if you have a small load of clothes to dry, it still takes about 1:30 minutes to fully dry. Just make sure to always clean your filter for the full drying capacity. I am totally happy with the product! Works amazing.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG

Hello, Leah! We appreciate you sharing such an awesome review of your LG All‑in‑One WashCombo. We’re thrilled to hear how smoothly it’s been running for you and how the ThinQ app makes everything a breeze. Testing different loads, enjoying quick wash‑and‑dry cycles, and getting great results from the HE soap dispenser really shows you’re getting the full experience. Keeping the filter clean is a great tip, too. It’s awesome knowing the machine is delivering exactly what you were hoping for! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Mar 7, 2025
JudyKJ
5 out of 5 stars review

Excellent W/D Combo!

I love the compact size of a washer/dryer combo, and better energy efficiency of front loading machines and the new LG heat pump technology. This Combo W/D works on a standard 120 volt outlet and the dryer is ventless - no gas hookup or ducting to worry about! It took just minutes to connect the water lines / drain pipe and it was ready to go (I used the installation service because I'm not handy). Amazing. The large digital display walks you through the startup and it's easy to figure out the wash cycles, temperature, etc. I washed a pretty full load that included heavier items like towels and sweatshirts and it was done in about 2 hours. The display gives the estimated time for the load to finish washing and drying, which was great, AND I didn't have to remember to come back and load the dryer. Even the heavier items were fluffy and dry. In terms of size, this could easily fit bulky bedding like a large comforter or heavy blanket. Really have to thank LG for this W/D Combo, they thought of everything!

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

Hey Judy. Thank you for your feedback on the LG All-in-One Wash Combo! Its compact size, energy efficiency, and ventless design make laundry easier than ever—there's no need for a gas hookup or ducting. We're glad the installation was quick, and the large digital display simplified the setup and cycle selection. The ability to wash and dry in one step, along with the capacity to handle heavier loads, is exactly what this combo was designed for. It sounds like it's saving you both time and effort. For more feedback or questions, private message us on social media @LGUSSupport . Thanks for making LG a part of your home! ^David #LifeisGood

Jan 10, 2025
Jason 6191
1 out of 5 stars review

Sucks needs a dryer vent outside.

It washes great. The only thing it can dry is socks and underwear. Even that takes 8 hours. Jeans t-shirts sheets, it can't dry. I don't even try blankets and blankets. I end up taking them to the laundry mat. I bought the machine and had it installed on the main floor of my home. I have ALS and thought this would save me some movement.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

Hey Jason! Thank you for bringing this to our attention. We want you to be able to relish the convenience of your LG washcombo, as nothing is more satisfying than the warm embrace of your clothes after a swift cycle! Please visit our troubleshooting guide here: https://www.youtube.com/watch?v=y6ZpcvjFcvo, which offers tips on common causes and solutions for drying performance. If these steps do not work, please private message us on social media @LGUSSupport with your contact info and model number. We'll be more than happy to help! ^Joslyn