Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forTerrible machine
[This review was collected as part of a promotion.] My wife and I regret buying this machine. It is absolutely terrible. Sometimes it says it takes two hours to dry clothes and we leave it on all night long and in the morning it is still drying. There’s a defect in this machine because the lint accumulates in the machine and it causes the sensors to malfunction.
Hey Mike, thanks so much for your feedback and for bringing this to our attention! We believe your laundry deserves the royal treatment, so we’re here to make sure those clothes dry up fast and fabulous! 💨 For a little extra help, check out our troubleshooting guide here: shorturl.at/eHEBg – it’s packed with tips on common causes and easy solutions to get things back on track. If you need more support, don’t hesitate to reach out to us on social media @LGUSupport with your contact details, and we’ll dive right in to help! We've got you covered! 💪😎 – Anthony
DO NOT PURCHASE
Ok… like you I read reviews before purchasing the LG All in One washer dryer. I did not heed the warnings. After 3 weeks of use (just my husband and my laundry- light loads), the dryer timer stopped functioning correctly and never turned off. While I wait on resolution, (because there is no LG repairman in my area) I can still use my machine, however, I must put on wash only, then manually set the dryer. The dryer is no longer drying efficiently. Liquid soap dispenser doesn’t always dispense. Cleaning this monster is quite a process. I cannot access one of the filters the directions say to clean because there are NO screws to remove that said filter/coils!!! I’m believing the dryer isn’t as efficient because I cannot access that area at all! What a shame! Purchased in late May. Still waiting for LG to resolve this. I just want a refund.
Hello there! Thank you for sharing your experience with us. We understand that the LG WM6998HBA has not met your expectations, particularly regarding the dryer timer and efficiency. Your feedback is important, and we'd like to assist you further. You may access this link: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. To address the drying issue, please try running the dryer on a lower load capacity to see if that improves its performance. Additionally, ensure that the lint filter is clean and that the air intake is unobstructed, as these factors can significantly affect drying efficiency. Regarding the liquid soap dispenser, please check to ensure that it is not clogged and that you are using the appropriate type of detergent. If you are still experiencing issues accessing the filter, we recommend consulting the user manual for guidance on cleaning or reaching out to our support team for assistance. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Mau
Great washer/dryer combo
We bought the washer/dryer combo and was delivered mid September. We really like this unit and impressed with it. We needed more space in our bathroom/laundry room area, and this unit was the perfect solution. We also purchased the pedestal which makes this the right height so we're not bending over to load and unload. While we're still getting used to some of the other features, we have other features down pat. We really like the fact that this one unit washes and dries whatever is in it. Also, the clothes are not hot to the touch when removing, but they are dry. Also using the ThinQ app which is nice as you can see how much longer the load needs to go without having to go to the unit itself. The app reminds you when it's time for the tub clean cycle. The dryer lint being on the top is not an issue for us. We highly recommend this unit as we read all the reviews and Googled for all the information we were looking for prior to making the purchase.
Hi, Mair! We appreciate you sharing your experience with your LG washer/dryer combo. It’s great to hear how well it fits your space and how much you’re enjoying the convenience of washing and drying in one unit. The pedestal setup, cool‑to‑the‑touch dry cycles, and the helpful ThinQ app reminders all sound like they’ve made your routine smoother. It’s wonderful knowing the features are coming together just the way you hoped, and your recommendation means a lot! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Best washer I've owned so far.
[This review was collected as part of a promotion.] Needed a new washer and saw this new combo washer/dryer to be a very clever idea. It was priced on sale and I wanted to give it a try. It's a beautiful washer and I was really impressed with the build quality, the inside of the door I believe is thick glass. It had some weight to it and kept it planted on the floor when spinning and is very silent. I mainly needed a new washer and it got my clothes cleaner than my old top load washer. I connected it to my LG Thinq app and realized it had so many more features and options in the app. You fill its detergent and softener tanks and it atuomatically dispenses multiple loads without the hassle of filling up each load, so convenient. I still use my dryer on heavy laundry days but when I need one load done I just throw in a load and forget about it. Wash and dry in one cycle, AMAZING! I throw my daily sweat soaked workout clothes or kids swimsuits in an it washess and drys in one appliance. They're already dry when i need them again, sometimes I forget I did a load. Basically throw it in and forget about it. If you use the dryer feature I suggest you use the fabric softener tank because you wont need to remember to put a dryer sheet in. Remember to clean out the top filter after each use and the bottom one monthly. I was thinking of buying a matching dryer to update the set but not really sure if I even need to, but it is convenient when yo have a lot of loads of laundry to do in a day.
Hi, Kimberely! We’re excited to hear how much you’re enjoying your LG washer/dryer combo—the build quality, quiet performance, and the convenience of wash‑and‑dry‑in‑one truly make this LG unit stand out. The automatic detergent and softener dispensing, the app features, and the ability to handle quick single‑load days or heavier laundry routines give it a ton of flexibility, and it’s great knowing it’s already making your daily workflow easier. Your tips on filter care and how you use it alongside your existing dryer are incredibly helpful for other customers considering the same setup. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Not worth the money!
For the first couple months I really liked this unit. However, it stopped drying things completely and it takes several dry cycles to get it even somewhat dry. The timing on the drying cycle would get to five minutes left and would run nonstop until it was manually shut off. Have tried twice to get a work order put in for someone to come out and haven’t gotten a response either time. It’s now conveniently out of warranty too. I will not be buying another one of these ever again.
Hey there! Thank you for bringing this to our attention. We want you to be able to have a good experience with your LG washcombo because nothing beats the warm embrace of your clothes after a complete cycle! We have this helpful troubleshooting guide you can check out at our leisure that may help here: https://t.ly/tpwyh. So we can make sure you're taken care of as soon as possible, please private message us on social media @LGUSSupport with your contact information. We'll do everything we can to help you through this! ^Joslyn
So far, so good!
So far, so good! I tested the AI generated wash cycle first, that was 4-5 hours! Have since switched to the wash+dry cycle, 3.5 hours. So, that’s pretty comparable with my old machines. Lint trap is a breeze to clean. I connected to the LGThinq app and got some custom screens and melodies for the different seasons. It also does not make my laundry room a sauna. Now, I can move my dog beds in there without a worry of them overheating.
Hi! We’re excited to hear how well your LG washer is settling into your routine! Testing out the AI cycle, switching to Wash+Dry, and enjoying that easy‑to‑clean lint trap shows you’re really getting the most out of this LG unit. The seasonal melodies and custom screens in the LG ThinQ app add such a fun touch, and it’s great that your laundry room stays cool enough now to keep those dog beds right where you want them! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Most Convenient Washer and Dryer combo out there
[This review was collected as part of a promotion.] Looking into the latest technology I was originally very skeptical when considering to purchasing the unit. Upon receiving the unit I am blown away by the convenience of washing and drying in one streamlined process. I get very worried about leaving washed clothes in the washer when i am at work or at night sleeping as I may forget about putting clothes in the dryer. This eliminates the fear of smell due to the mold that develops when not dried immediately and wakeup/come back home to clean clothes to wear the following day. Another benefit of this laundry machine I've noticed is that it is very quiet, even when the washer spins to dry, I dont know when the washer spins to remove water because it is so quiet. One last observation I have is that this washer spins at a high RPM so that it removes more water than other front load laundry machines I've used. I notice this as I hang dry some of my clothes and have also noticed that my clothes dry quicker when hung dry.
Buy it!
BUY THIS! I have 5 kids and alot of cycles per week and when i say this is the most convenient product ever I mean it. The technology from washer to dryer is just amazing to me i can set it and go and not have to worry about switching from washer to dryer. I do wanna add its super quiet as well since my laundry room is right next to my room i throw in a load wake up and its done!
Now that’s the kind of energy we love to see! Thanks for the awesome review — we’re thrilled the LG WashCombo™ is making laundry day easier and quieter for you. Convenience with a side of peace and quiet? Yes, please! If you want to share more love or have feedback, connect with us on social media @LGUSSupport — we’d love to hear from you. Cheers! ^Joslyn
Great time saver, set it and forget it!
I bought this unit for my small business and mainly use it for towels and table clothes. I have found that it washes and drys just as effectively as a traditional unit would. I use the standard "wash+dry" cycle and like that I can start a load and leave without having to think about it! The unit has a fairly large drum allowing for larger loads and is perfect for anyone who doesn't have the space for a standard full-sized washer and dryer.
Hey Dylan! Thank you so much for sharing your fantastic feedback on the LG WashCombo! It’s awesome to hear that the unit is making laundry day a breeze for your business! The “wash+dry” cycle is a lifesaver, especially when juggling loads of towels and tablecloths. We’re thrilled that the larger drum size is a perfect match for your needs and that the space-saving design gives you the same performance as a full-sized unit. If you need anything or have more awesome feedback to share, connect with us on social media @LGUSSupport. Cheers to easy laundry days! ^Joslyn
Love it!
This has been a great washer/dryer combo, especially for my small space. The huge 5.0 cu. ft. capacity has been perfect for getting all my laundry done easily and in under 2 hours. My favorite feature though has been the automatic dispensers for detergent and softener. Not having to measure these and fill the reservoirs every load has been an absolute game changer. It's super convenient overall and would highly recommend!