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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology

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Showing 181-190 of 841 reviews
Jan 17, 2025
AM from Savannah
1 out of 5 stars review

DO NOT BUY

[This review was collected as part of a promotion.] DO NOT BUY - this unit does not dry and it's been nonstop having servicing replace all the control panels, motherboard, sensors, etc. Nothing has fixed this brand-new expensive washer/dryer and it's been the worst experience.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG

Hello there! Thank you for sharing your experience with the WM6998HBA. We understand how deeply frustrating it must be to encounter repeated issues with a new unit, especially after investing in a high-end appliance. This is not the experience we aim to provide, and we truly appreciate your patience throughout these challenges. We’d like to assist you further in finding a resolution. Please send us a private message via @LGUSSupport with more details, and our team will review your case to explore possible solutions. Your feedback is valuable to us, and we’re committed to ensuring your concerns are addressed. -Junel

Mar 11, 2024
JBecker
5 out of 5 stars review

Just load then fold

[This review was collected as part of a promotion.] We are super pleased with the wash combo unit. Its is super stylish, compact and with so many features. All we have to do is load the unit, set it to wash and dry and come back later when its done. No more unloading washer and reloading into dryer. We love the self dispense soap and softener feature. So many cycle options. We struggled at first with unit as we were unfamiliar with this type of unit but have adjusted our way of laundry to match the unit. We have found it to wash well and dry fully when used correctly. If your considering this unit understand you may need to adjust your way of doing laundry. When you do you will realize what a fabulous machine this is. Looking forward to your next LG wondermachine.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
Feb 2, 2025
Andy R
3 out of 5 stars review

Almost great

I purchased the Wash/Combo All In One unit in November of 2024. There is much I like about it, (look, size, cleaning, etc.) but there are also some issues. The machine is operating as it should, i.e. soap dispensing, etc. but I find I can only do a small load if I want it to dry in less than 3 hours and not wrinkle terribly. Towels and jeans take forever. Almost every load comes out wrinkled. This is my major concern. I use the perm press cycle (increase the spin speed), then have to open the machine and shake out the clothes to reduce wrinkles and then dry on the perm press setting. Using this method helps, but things still wrinkle, but not as bad. This kind of defeats the purpose of the machine. It was an expensive choice to have the all in one option, so it is disappointing to have it not work as advertised. I have tried the AI wash cycle and the Wash/Dry cycle with the same result. Also, I am over 70 and the washer is so low that it is difficult to unload. I cannot afford to purchase the base unit, but I feel the washer is expensive enough that the base unit should be included, or the entire unit raised.

Review from lg.com/ca
Helpful?2DWHDZALPB5313605952402
reply from LG CareQ

Hey there! Thank you for your honest feedback and experience with your LG washer/dryer combo. We're always looking for ways to improve the ease of use of having both washer and dryer in one, so your feedback is helpful for us to enhance our products. We understand how important it is to have reliable appliances that function properly. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations, and we'll pass it along to our team for further review and improvement. If there's anything else we can do to assist you, please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution.

Jun 22, 2024
DonaldJAX
5 out of 5 stars review

LG Washer/Dryer Combo Machine

I bought this unit about a month ago to replace my stacked washer dryer units. It occupies the same space as the previous washing machine without the dryer and gave me the space to install three shelves over the top of the unit to hold my laundry products that were previously in a closet on the other side of the room. It took a few loads of laundry to get used to the additional drying time it required but reducing the wash load size brought the time down to an acceptable level. I added the combo washer to my LG ThinQ app to apply updates and get notifications when the wash load was complete. I like the fact that it runs on standard 115V connection. The wash/dry combo has programmed cycles for most wash loads plus has an option to use AI to detect fabric texture, soil level, and load size. It automatically selects the right functions, temperatures, and detergent amount for each load. I like the auto soap and softener dispenser function. I use the default settings for most features but it is customizable if needed. For just the two of us with average laundry needs it is the perfect machine for us.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
Apr 15, 2025
Kayla N
5 out of 5 stars review

could go on and on about how great this machine is

I gifted this machine to my Aunt, here's what she had to say: I can't express how much of a game changer the LG washer/dryer combo has been for me! Doing laundry used to feel like such a chore, but this machine has turned it into an absolute breeze. The features are incredible and have made the whole process so much easier and more efficient. First off, the detergent and fabric softener reservoirs that dispense based on my preferences and the soil level I've selected are a total lifesaver. No more worrying about using too much detergent—my clothes smell amazing and feel soft every time. I also find I'm not running to the store nearly as often. The AI wash/dry feature is pure magic. It scans the load to determine the amount of water and the perfect cycle time, which helps reduce my electric bill. Before, I used to do a heavy wash for everything, but now, it automatically adjusts. It's so smart, and I love the energy savings! And don’t even get me started on the one-click **wash and dry** option. So convenient! Plus, the **delayed start feature** means I can set it to run whenever it fits into my day, and I don’t have to worry about babysitting it. One of my least favorite things about washing machines is the maintenance, however, the reminder to clean out the filters really helps. It’s easy to forget, but I know it’s so important for the longevity of the machine. LG has made it super simple, with a handy reminder and easy-to-access filters. It's a small thing, but it really shows how thoughtfully designed this machine is. Honestly, I could go on and on about how great this washer/dryer combo is. I haven't even fully explored all the features yet, especially the ones you can unlock with the app! I’m beyond excited to discover even more.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

Hey Kayla! First off—what an amazing gift! Huge props to you for choosing an LG washer/dryer combo that clearly made a huge impact. And to your aunt: thank you for such a thoughtful and beautifully detailed review—we absolutely loved reading every word! At LG, we strive to create innovative, intuitive appliances that make everyday tasks easier, and we’re over the moon to hear how much she’s enjoying the features. From AI wash/dry magic to the smart detergent reservoirs, one-click convenience, and those helpful maintenance reminders—it’s terrific to hear that each touch is making a difference. And the best part? She’s still discovering features. That’s what we love to hear! We packed a lot of tech into that machine, and the app unlocks even more ways to customize and simplify the laundry experience. Please let your aunt know we’re cheering her on in her laundry journey, and if either of you ever have questions or want to connect, we’re just a click away @LGUSSupport. ^Joslyn

Oct 6, 2024
Andyy
3 out of 5 stars review

Got a broken lint tray from store. But unit good

I just bought this washer I like it bought it to save energy dryer works good it actually dried before the timer was up said 2 hrs to to dry after 1 hr thought I check to see if it was dry and it was. Did a 15 min wash 1 hr dry for 20 t shirts. So 1 hr 15 min for light wash. Did a full load of towels also took 2 hr 30 min ai wash dry to finish. I don't understand y people saying it 6 hr dry. If u use cold water it longer dry by a little. But I use warm and no problem. Also if the room u have the dryer in is colder the dry time is longer. Reson for my 3 star tho is the 2 lips on the lint tray was broken when. I received my dryer. Idk if I can get a replacement or not for that. But other than that great unit

Review from lg.com/ca
Helpful?2DWHDZALPB5313605952402
reply from LG CareQ

Dear Customer, Hi, we do appreciate for taking the time to leave a review. Your feedback is important to us. We're sorry to know that the lint filter came with the unit was broken. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. Kindly reach out to our LG CareQ phone support at 1-888-542-2623, so we can offer a better options for your situation. We sincerely apologize for this inconvenience and we'll be looking forward to resolving your concern.

Mar 3, 2025
SamVillalobos
5 out of 5 stars review

Beautiful, innovative and space-saving!

This is perfect for me living in an apartment where space is key. Not only is it ventless but the All-In-One is a HUGE feature personally since one of the biggest pain points for me doing laundry is remembering to go back and change my clothes from the washer to the dryer, especially when I'm doing other chores around my place. So I love that with the WashCombo and ThinQ app, I don't have to and it does it for me so I come back to dry clothes. Very happy with my new machine!

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

That's great to hear, Sam! Nothing beats having a compact all-in-one LG washer/dryer combo unit so you can have a great laundry experience. Having it synced with the ThinQ app is definitely a big plus in making laundry easy for you! *Josh

Mar 25, 2025
monjoku
5 out of 5 stars review

A Must Have!

LG's 2-in-1 WashCombo has been the best addition to my home thus far. It's helped improved laundry time, I can set it for both cycles and come back to a fresh batch of clothes ready to be folded and put away. It's helped free up space in my laundry room/area with the all in one element. I love the sleek and quiet design and technology. Overall, I am 100% satisfied with this product!

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

We love reading this, thank you for sharing! This model designed exactly for this kind of convenience and time-saving, and we're so glad it’s been a game-changer in your home. You might also love pairing it with the LG Styler, perfect for refreshing clothes between washes, sanitizing fabrics, and reducing wrinkles! Thank you for choosing LG, for questions on models, reach our product specialist for an additional discount here: https://www.lg.com/us/chat-support-live-agent. ^Jose

Feb 5, 2024
FrankR24
5 out of 5 stars review

Great machine!

We have had our WM6998HBA for nearly a month now and I have been quite impressed with the machine. I love the AI Wash & Dry feature. The feature does a really good job in calculating the total wash and dry time for the loads. Wash and dry times can vary depending on type and amount of clothes. Overall, it is a great machine!

Review from lg.com
Helpful?2DWHDZALPB5313605952402
Mar 31, 2025
JoshMancuso
5 out of 5 stars review

Just what we needed!

This thing is amazing. We press "Start" one time and when we come back the clothes are washed AND dried! It's A LOT LESS WORK and saves me so much time. I feel like I'm doing half the laundry that I used to because I'm making less trips to the laundry room! No more moving wet clothes into the dryer! The WashCombo is also really quiet, which is a huge bonus. We were able to sell our old washer and dryer and replace them with this single unit, which opened up a bunch of space in our laundry room, which is now cleaner, simpler, and has room for other items. If you're looking to save time and space I highly recommend the LG WashCombo! Really grateful for this product!

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

Hey there! That's fantastic to hear you're loving your LG WashCombo! We're thrilled it's making laundry so much easier and saving you time. The 'set and forget' convenience and space-saving design sound like they've been a real game-changer for your laundry routine. We're so glad you're enjoying the quiet operation and the extra space in your laundry room! Thanks for sharing your enthusiastic recommendation! ^ Diego