Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forMember photos
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I love this washer/dryer
I love this washer dryer combo.I do have to keep up with the maintenance removing lint from lint trap and empty water from drain but over all it's a great washer/dryer. It does take longer to dry clothing because it dries by heat pump but I dont mind because it's only my husband and I that I have to wash for. If I had a big family I would recommend 2 or 3 of these. We've had ours for 2 years with no issues. I love that it saves space in our small laundry area. It has lots of good features and wash /dry cycles. I also love the auto dispenser for laundry soap and softner. I dont have to put that in every load.I think the dispenser holds about 10 loads worth of soap and softner. The clothes sometimes come out feeling damp but it's just the humidity. After I have the clothes out for a few minutes I can tell they are actually dry. I never fill the machine full of clothing. Half way is the most I load for max performance.
Total waste of money
I had such high hopes for this machine but it just keeps letting me down. I’ve had repair people out twice (now out of the warrantee period), it regularly doesn’t dry. The AI wash and dry takes forever. It often tells me it’s low on detergent when it’s not, despite the fact that I clean the dispensing drawer regularly. It’s really the worst machine I’ve ever had. Considering replacing it after just a year. I’ve spent hours upon hours trying to fix the numerous problems I’ve had with it.
Dear Valued Customer, We're truly sorry to hear about the ongoing issues you've faced with your machine, and we completely understand your frustration. It’s disappointing when a product doesn’t live up to expectations, especially after investing so much time and effort into trying to make it work. While we know this doesn’t make up for your experience, we’d like to help find a solution. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and provide your consultation number (CNN#), which was issued during your previous interaction with our LG CareQ Team. This will allow us to access your case details and ensure a more efficient follow-up. Additionally, please have your bill of sale handy when you contact us. We’re committed to resolving this for you. Thank you for bringing this to our attention. Sincerely, The LG Electronics Team
Leaks, bounces and doesn't dry well
I've had my new washer combo for a total of 3 days and it's already started leaking out the bottom and making noise and bouncing while drying a load of clothes😢 Every time I turn it on it says the detergent is too low. I really thought this was gonna be the answer to all my laundry problems as I have 5 people in my household and always doing laundry but it's taking so long just to finish 1 load and I end up having to run it through a second drying cycle to get it all dry. I'm more than likely returning this week and going back to the old school type of washer and dryer.
Hi there. We totally get how important it is to have a reliable LG laundry buddy, especially with a busy household. Which is why we want to be able to provide a helping hand regarding the experience you're having. We do have an article that can help with the leak of your LG Washcombo here: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 As well as being able to reach out to us through a DM @LGUSSupport in case of anything else. ~Kimmy
Not worth the cost/headache
We bought this unit to save space in our very small laundry room. The size is GREAT, but the performace leave much to be desired. It take HOURS for one load to wash and dry. Also much of the time the clothes come out damp and require more time to dry. You can also forget about large items such as a comforter. We can wash it, but have to take it to the laudrymat to get it dried. There are several other issies such as the lint buildup around the rubber seal. We have had to get this unit serviced at least three times in just over a year, which has been another process altogether. The display has gone out and we had water leaking onto the floor. A nice idea, but I think it is time to go back to a traditional washer and dryer. Hopefully the technology will get better.
Hey Gordon. Thank you for sharing your experience with your LG All-in-One WashCombo. We understand that performance expectations vary, and your feedback helps highlight where innovation can evolve. LG is committed to refining smart laundry solutions; every insight like yours helps shape future improvements. We can help you get your clothes dry as well as select the right cycle for your laundry. Check out these cycles here: https://spr.ly/6428f7Zne. For more help, email at https://spr.ly/6429f7Zn5 with your contact details. We appreciate your perspective and the opportunity to keep building better.
BUYER BEWARE
I purchased this machine in February 2024 and have had repair people out to my home 4 times. The heat pump and the control panel were both replaced under warranty. Now the start button won’t work again and there is an error with the vibration sensor and the machine just shuts off in the middle of the wash cycle. I clean the lint filter between every cycle, but the repairmen told me that with this machine I need to hose off the filter and not just use the swipe feature. I have to not only rinse the filter, but also rinse the side filter, remove the back plastic screen (which isn’t easy!), and reach my hand into the flexible exhaust tube to manually remove the lint. Per manufacturer recommendation, the tub clean cycle must be run every 30 leads, but the repairmen suggested every 15. I have to drain the machineand clean the lower trap after every 2-3 loads and despite all of this, the machine constantly fills with lint. This causes the lint filter to fill with water which accumulates in the control panel and ruins the electronic features Over the past 1.5 years I have had to use the app to start this machine more than the start button. All of this also leads to dry times of 5+ hours. My machine sits on a pedestal and the pedestal also fills with water regularly due to the lint accumulation. Repairmen gave told me that my experience is not unique. This very expensive machine has been a nightmare.
Hey Nicole! Thanks for sharing your LG WashCombo experience with us. Ensuring our laundry units are built to be durable while still being simple to maintain so you can continue an efficient laundry routine for years to come is critical. We appreciate your insightful feedback and would love to help. To get started, if you notice long drying times on your unit, we recommend checking out our guide at https://spr.ly/6423Ack5R. We've also emailed you with the subject line "Resolving your LG WashCombo Control Panel" to ensure you receive the best help. Please check your inbox, spam, and junk folders for it, and we'll be happy to help! *Joseph
Would give 0 stars if possible
Worst machine we’ve ever purchased. So many issues from day one wish I never bought it. Takes a minimum 6 hours for 1 load so you can basically do 1 load of laundry a day (not even all of your clothes, literally ONE LOAD). Clothes come out hard (even with softener), wrinkly, and still dirty. Cannot try to save time by washing loads together because it rips your delicates if not washed on delicate, and destroys jeans if not washed on denim load. Clogs on average every 2 months so you have to sit there with a bucket to drain it or call a technician to do it if you can’t do it yourself. I’ve started handwashing my clothes to avoid using this machine. Run away.
Dear Valued Customer, Thank you for sharing your feedback about your experience with the LG WM6998HBA washing machine. We are genuinely sorry to hear about the multiple issues you’ve encountered and understand your frustration with the performance of the machine. We know how important it is to have reliable appliances, and we sincerely apologize that this product has not met your expectations. Regarding the extended wash times, some cycles on high-efficiency washers, especially on energy-saving or deep-clean settings, can take longer. However, six hours for a single load is certainly not normal, and we want to help troubleshoot this issue. We recommend checking the machine’s settings and load size, as overloading or incorrect settings could cause longer cycles. Our team can walk you through potential solutions, or we may need to schedule a technician visit to ensure the washer is operating as intended. We’re also concerned about the clothing damage and clogs you mentioned. Washing delicate items in the wrong settings or mixing heavy items (like jeans) with lighter ones can sometimes cause damage, but the washer should not be excessively causing harm under normal usage. The clogging issue is also not typical, and we'd like to investigate this further to ensure there’s no underlying problem with the drainage system. We recommend reaching out to our customer support team with your purchase details and serial number, so we can arrange for a service call or assist with troubleshooting. We want to ensure that you get the best possible performance from your LG washer, and we’re here to help resolve these issues. Please contact us at 1-888-542-2623 or email us at [email address], and we’ll be happy to assist you further. We truly appreciate your feedback, and we are committed to resolving this for you. Thank you for bringing these concerns to our attention. Sincerely, The LG Electronics Team
HORRIBLE - Save Your Monday
We bought our machine at the end of January 2025, we have had it for less than 8 months and have already required 2 separate service calls. The first because the unit stopped drying the clothes, we had a defective filter that was changed out. Now our pump has stopped working and the washing machine won't drain. LG has been horrible to work with, service calls taking over a week to schedule. I will never buy another LG system again, this was a complete waste of money and I regret my purchase. LG doesn't even list the parts online for this model so you can order the parts yourself and fix the machine instead of waiting.
Dear Valued Customer, Thank you for sharing your experience, and we're sorry to hear about the issues you’ve encountered with your LG WM6998HBA washing machine. We completely understand how frustrating it must be to face multiple service calls within such a short time and to experience delays in scheduling. Your feedback regarding parts availability and service responsiveness is important, and we sincerely apologize for any inconvenience caused. We want to make this right and help resolve the current issue as quickly as possible. Please reach out to our customer support team directly at 1-888-542-2623, Monday through Sunday, 8 a.m. to 9 p.m. Eastern Time. We’ll prioritize assisting you and explore all possible solutions, including expedited service if available. Thank you for your patience and for bringing this to our attention. We hope to restore your confidence in LG. Sincerely, The LG Electronics Team
Verified Purchase
Dryer dumps water on dry clothes
This thing is junk I think it's going to get replaced I should know by the 4/4
Hello, 1Guy. The ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA features an Auto-Cleaning condenser, and the water input at the end of the cycle is directed to the condenser to clean any remaining lint. It should not be dumping water into the drum. Please get in touch with us on social media with our handle @LGUSSUPPORT or call us at (800) 243-0000 so we can get this resolved for you as soon as possible...^Ivan.
Verified Purchase
Started having problems with it after just one month
Hi, there. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand your concern about encountering issues so soon after installation—especially with a high-performance appliance designed to simplify your routine. o help you get back on track, we suggest trying out a Smart Diagnosis with the LG ThinQ app. It’s a handy feature that can quickly spot any operational hiccups and guide you through some possible fixes. Also, just a quick reminder to make sure the washer is level and that the load size is just right, since imbalance or overloading can mess with its performance. For a bunch of common concerns, it might be helpful to take a look at our general usage instructions to ensure everything runs smoothly. You can check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6. If you need more help, feel free to drop us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to help you find some possible solutions. ^Juvy
Don't work as they advertised. Bad product
This product doesn't work as they advertised no waste your money.
Hello, Gabino. We appreciate your time sharing your review regarding your LG Washer/Dryer Combo, model WM6998HBA. We always aim to deliver exceptionally innovative and high-performing laundry solutions that maximize efficiency for your daily routines, and we want to ensure your appliance brings absolute satisfaction to your home. To help optimize the operational stability and performance of your unit, we recommend performing a quick system power reset by unplugging the power cord from the wall for three minutes, pressing and holding the physical power button for five seconds to clear any residual energy, and then plugging it back directly into a dedicated wall outlet to fully refresh the internal controls. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James