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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
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Showing 111-120 of 840 reviews
Mar 2, 2024
JTAMT
5 out of 5 stars review

Verified Purchase

BEST IN THE WORLD!

[This review was collected as part of a promotion.] IT'S THE BEST LAUNDRY EQUIPMENT I'VE EVER HAD! I LOVE IT!

Review from lg.com
Helpful?2DWHDZALPB5313605952402
Feb 20, 2024
Tb76
1 out of 5 stars review

Verified Purchase

Horrible product

I was so excited to try this all in one, but once we got it set up, it took over 4 hours to run a cycle and then the clothes were still not dry.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from HSAd

Hi, Tb76. Thank you for submitting your review. We regret to read about your experience with the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA, taking over 4 hours to run a cycle and not dry your clothes. Please reach out to us on Twitter or Facebook using our handle @LGUSSUPPORT to share what type of load, which cycle you ran, and which options you used...^Ivan.

Mar 8, 2024
Sweetdude
5 out of 5 stars review

Verified Purchase

Good combo

[This review was collected as part of a promotion.] Bought this in January and it’s been good so far. Very efficient and convenient

Review from lg.com
Helpful?2DWHDZALPB5313605952402
Mar 13, 2026
Mike4325
1 out of 5 stars review

Dryer Nonfunctional. Waste of money

Waste of money just an overpriced washing machine. The dryer function doesn't work clothes will never get dry. Buy washer and dryer and separately and avoid these gimmicks that don't work

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

Hi Mike, thank you for taking the time to share your experience. We understand you’re not getting the drying performance you expected from your LG WashCombo All‑in‑One 5.0 cu ft Mega Capacity unit with Inverter HeatPump Technology, model WM6998HBA. This system is designed to fully wash and dry in one cycle, and when clothes remain damp, one helpful first step is to check that the drum’s lint filter is completely clean, as airflow is essential for proper heat pump drying. For additional guidance tailored to washer‑dryer combo drying performance, this support article may help: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691TWW If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich

Jan 20, 2026
Mad101
1 out of 5 stars review

dryer not working

I bought it in Oct 31, 2024 and just over a year it is not working. Got it serviced, the PCB board is not working and now the part is discontinued. Not recommending.

Review from lg.com/ca
Helpful?2DWHDZALPB5313605952402
reply from LG CareQ

We appreciate you taking the time to provide feedback. We’re disappointed to hear about the service and part availability concerns you experienced. Should you ever need help, please don’t hesitate to call 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET.

Dec 29, 2025
Anonymous
2 out of 5 stars review

Poorly designed

The lint management is appalling. And there's a water drain an inch and a half above the floor. I've never owned a laundry system that requires so much maintenance.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

Hi Rich, thank you for sharing your experience with your LG WM6998HBA WashCombo™. We appreciate you letting us know your thoughts on the lint management and maintenance requirements. A few helpful steps that can improve day‑to‑day use include: ⦁ Running the Dryer Maintenance Cycle regularly to keep airflow clear ⦁ Checking the drum filter after each drying cycle ⦁ Ensuring the auto‑clean system completes its cycle without interruption ⦁ Keeping the area around the drain clear so water can flow properly You can also review additional troubleshooting guidance here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 If you’d like us to review your case in more detail or explore available service options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. #LifesGood ❤️ LG Digital Care Team ^Rich

Dec 31, 2025
Afie
1 out of 5 stars review

High maintenance. Lengthy washing cycle times.

The same complaints as below. Lengthy drying times and even after that the clothes are still damp. It collects lint around the tub top which is time consuming and difficult to completely remove.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG

Hello, Afie. Thank you for sharing your experience with your LG Washer Dryer Combo. The way you described the long drying times, clothes still coming out damp, and the lint collecting around the tub top gives a clear picture of how this is affecting your day‑to‑day use. Feedback like this is important, especially when it highlights both performance and maintenance challenges. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance and lint‑buildup issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for dryer troubleshooting and airflow guidance: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 & https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James

May 26, 2025
A Handyman
1 out of 5 stars review

JUNK

Works ok for a couple months then keeps having issues with drying. Cleaned all filters and still does same thing. Loads that took 3 hours now take 7-8 hours to finish. NOT WORTH THE MONEY. BAD DESIGN, NEED TO RECALL ALL OF THEM OR FIX THEM. NO ONE SEEMS TO KNOW HOW TO FIX PROBLEM. SEARCH IT AND YOU WILL SEE!

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team - Diego

Hey there. We understand you're looking for support with your dryer's performance, especially with extended drying times appearing after a few months of use. We're here to help explore what options are available to get your dryer consistently delivering efficient results. Please send us a private message on social media @LGUSSupport with your dryer's model number and purchase date. We're confident we can explore the best path to a great resolution for you! ^ Diego

Jun 1, 2025
BHaley
1 out of 5 stars review

LG WashCombo all in one

I am so disappointed in my LG WashCombo all in one. I purchased it Jan. 2024 for our vacation home. This unit literally takes a entire day and most of the night to dry one med. Load of laundry. And yes, this is with all the filters clean. I really wish I would have never bought it. They said it would only take 3 hours to do a single load of laundry, if that were true it would be great. However that unfortuneatly is NOT the case and never has been. This Washer/Dryer unit absolutely socks.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team - Joseph

Hey Haley! We appreciate you sharing your LG WashCombo experience with us. Keeping your laundry days simple and fast is absolutely crucial, so we'd love to help improve your drying cycles! If you notice long dry times for your cycles, we recommend checking out our guide at https://spr.ly/64274BlkR to get started. If you still need help, please get in touch with us on social media @LGUSSupport with your contact info and model number. We'll gladly look more into this for you! *Joseph

Jul 27, 2025
Former LG rep
1 out of 5 stars review

Overpromises and UNDER delivers

Bought this to replace a separate washer dryer unit. At first the novelty was great. This unit is compact, and seems to work ok, but then months down the line you start realizing the shortcomings. The dryer feature takes FOREVER to dry. In some cases it actually never dries a full load after 4-5 hours. Then the other downside is, this thing STINKS. The first few months it smelled great, then it started smelly skunky. I tried the tub steam feature, used various washer tabs that supposedly deep clean, but the smell doesn't go away. Buy only if you like stinky clothes that take forever to dry.

Review from lg.com
Helpful?2DWHDZALPB5313605952402
reply from LG Digital Care Team

We appreciate your honest feedback, extended dry times and persistent odors are definitely not the experience we want you to have. We'd like to help troubleshoot both issues, reach us through social media @LGUSSupport. We're here to help! ^Jose