Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forMember photos
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Verified Purchase
Great Appliance!
It’s been a little over 2 weeks and I’m very pleased with my unit. My daughter was so very impressed with all the features and the sleek and stylish appearance. I especially love the additional wash cycles you get in the app. Everything comes out super clean, smelling amazing and the best part is, I don’t have to keep running back and forth between a washer and a dryer and transferring loads upon loads of wet clothing. This is an absolute game changer in how I do laundry.
Execessive Dry time, or not at all.
The unit does not dry clothes well. And when purchased, there were no instructions on the level of maintenance it requires just to get clothes partially dried. Having to take apart a portion of the unit to clean a condensing coil is not something the average person would consider normal. And, when going to clean it, you still cannot fully see it, it is hidden. The recommended cleaning schedule of every 10 cycles is crazy; that can happen in just a couple of days in a household. Reading reviews to try to solve the issue and I find other potential issues that I was not even aware of.
Hi. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the time you took to outline what has been happening with your unit, especially the drying performance, the level of maintenance required, and your feedback about the cleaning frequency and the challenges you encountered while researching solutions is important for us to review so we can look more closely into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance and maintenance‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 ^James
Verified Purchase
A Love, Hate Relationship
I got my machine about a month ago and find it deposits lint on the gasket around the door. It doesn't matter if it is washing or drying. This lint is very hard to remove. Also I have had to change the way I sort the clothes and in some insitances it takes me longer to do my laundry. I do love the extra space in my laundry room.
Hi, Mary. Thank you for sharing your experience with the WM6998HBA unit. We understand your concern about the lint buildup on the gasket around the door during both washing and drying cycles, which can be difficult to remove. Your feedback regarding the sorting process and potential increase in laundry time is also noted. However, we're glad to hear that you appreciate the extra space provided by this all-in-one unit. Your feedback is important to us, and we'd like to assist you further. Please send us a private message at @LGUSSupport on social media, and our team will be more than happy to explore possible solutions, such as providing tips for lint removal or addressing any potential issues with the unit itself. We appreciate your patience. -Charles
Total waste of money
I had such high hopes for this machine but it just keeps letting me down. I’ve had repair people out twice (now out of the warrantee period), it regularly doesn’t dry. The AI wash and dry takes forever. It often tells me it’s low on detergent when it’s not, despite the fact that I clean the dispensing drawer regularly. It’s really the worst machine I’ve ever had. Considering replacing it after just a year. I’ve spent hours upon hours trying to fix the numerous problems I’ve had with it.
Dear Valued Customer, We're truly sorry to hear about the ongoing issues you've faced with your machine, and we completely understand your frustration. It’s disappointing when a product doesn’t live up to expectations, especially after investing so much time and effort into trying to make it work. While we know this doesn’t make up for your experience, we’d like to help find a solution. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and provide your consultation number (CNN#), which was issued during your previous interaction with our LG CareQ Team. This will allow us to access your case details and ensure a more efficient follow-up. Additionally, please have your bill of sale handy when you contact us. We’re committed to resolving this for you. Thank you for bringing this to our attention. Sincerely, The LG Electronics Team
Would give 0 stars if possible
Worst machine we’ve ever purchased. So many issues from day one wish I never bought it. Takes a minimum 6 hours for 1 load so you can basically do 1 load of laundry a day (not even all of your clothes, literally ONE LOAD). Clothes come out hard (even with softener), wrinkly, and still dirty. Cannot try to save time by washing loads together because it rips your delicates if not washed on delicate, and destroys jeans if not washed on denim load. Clogs on average every 2 months so you have to sit there with a bucket to drain it or call a technician to do it if you can’t do it yourself. I’ve started handwashing my clothes to avoid using this machine. Run away.
Dear Valued Customer, Thank you for sharing your feedback about your experience with the LG WM6998HBA washing machine. We are genuinely sorry to hear about the multiple issues you’ve encountered and understand your frustration with the performance of the machine. We know how important it is to have reliable appliances, and we sincerely apologize that this product has not met your expectations. Regarding the extended wash times, some cycles on high-efficiency washers, especially on energy-saving or deep-clean settings, can take longer. However, six hours for a single load is certainly not normal, and we want to help troubleshoot this issue. We recommend checking the machine’s settings and load size, as overloading or incorrect settings could cause longer cycles. Our team can walk you through potential solutions, or we may need to schedule a technician visit to ensure the washer is operating as intended. We’re also concerned about the clothing damage and clogs you mentioned. Washing delicate items in the wrong settings or mixing heavy items (like jeans) with lighter ones can sometimes cause damage, but the washer should not be excessively causing harm under normal usage. The clogging issue is also not typical, and we'd like to investigate this further to ensure there’s no underlying problem with the drainage system. We recommend reaching out to our customer support team with your purchase details and serial number, so we can arrange for a service call or assist with troubleshooting. We want to ensure that you get the best possible performance from your LG washer, and we’re here to help resolve these issues. Please contact us at 1-888-542-2623 or email us at [email address], and we’ll be happy to assist you further. We truly appreciate your feedback, and we are committed to resolving this for you. Thank you for bringing these concerns to our attention. Sincerely, The LG Electronics Team
Verified Purchase
Favorite Home Appliance
This combo washer/dryer by LG is quickly becoming our favorite home appliance! We've got four young children (ages 4, 4, 6, & 7), so needless to say, we've got lots of laundry! Paired with the LG Sidekick below the Combo, we've got a powerful set of washing & drying machines that help us get the job done!
Hi Mark, thank you for sharing your experience with the LG WashCombo All‑in‑One WM6998HBA. We understand how much of a difference it makes for a busy household, and it’s great to hear this model paired with your LG SideKick is helping you stay ahead of laundry for your family of six. The WashCombo is designed for exactly that kind of efficient, all‑in‑one performance. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich
Verified Purchase
[This review was collected as part of a promotion.] Exceeds my expectations. I had a dryer stacked on a washer and could not get behind it as I have a laundry room in a condo. Now all I do is throws laundry in and hit start. Detergent and softener dispenses automatically.
Verified Purchase
Cool concept, damp-dry only, false advertisement.
[This review was collected as part of a promotion.] Looks cool and washes well, but drying is aweful. Between the cost (i.e. not cheap), a decent amount of 5 star reviews and TV marketing claim that it can do a load start to finish in under 2 hours, I was sold on it. I was a little surprised when the first small test load started with 4 hours to go, rather than the advertised 2 hours. I was more surprised after the 4 hours that the clothes were still damp. But I was astonished when a dry only cycle that was started before going to bed still told me I had 4 minutes to go in the morning...and the clothes were still damp. If you are OK with hanging every load for an hour or two to finish the drying, this unit might be fine. But for anyone who is used to a 'real' dryer, it is not. BTW...the all-in-one unit was returned for separate units (WM6700HBA and DLEX6700B), and they work great!
Greetings, we appreciate your candid and sincere feedback regarding the LG all-in-one washer combo. Our team has been diligently striving to enhance and upgrade the features and overall quality of our products, aiming to reintroduce convenience and comfort into busy lifestyles. We apologize for any dissatisfaction you experienced with your purchase. Your valuable comments will serve as a valuable learning opportunity for us to ensure your future satisfaction as a customer. Thank you for your support. ~Tanisha
Verified Purchase
Awesome machine
I absolutely love this washer/dryer combo. We have it in our powder room on the main level. It does a great job, the washer/ dryer senses the load and determines how long it needs to go for. The longest load so far has been almost 3 hours but most around 2 hours.
Verified Purchase
So far so good
Purchased in Feb. Takes up less space in laundry room! Has worked out well for us. We were constantly leaving wet clothes in washer and having to rewash them. This is no longer an issue. Unfortunately the lint filter got stuck and couldn’t remove it without damaging it, but LG is sending a new one free of charge. The app is nice and gives more options for different cycles. Over all pleased with machine, time will tell.