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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
3.9 out of 5 stars
stars
879 ratings879 reviews
  1. 5 stars60% (529)
  2. 4 stars14% (119)
  3. 3 stars5% (42)
  4. 2 stars4% (33)
  5. 1 star18% (156)

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Showing 91-100 of 879 reviews
Mar 23, 2024
Reviewer name: Mary 79
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

A Love, Hate Relationship

I got my machine about a month ago and find it deposits lint on the gasket around the door. It doesn't matter if it is washing or drying. This lint is very hard to remove. Also I have had to change the way I sort the clothes and in some insitances it takes me longer to do my laundry. I do love the extra space in my laundry room.

Review from lg.com
Helpful?656FAJGUECN613605952402
reply from LG

Hi, Mary. Thank you for sharing your experience with the WM6998HBA unit. We understand your concern about the lint buildup on the gasket around the door during both washing and drying cycles, which can be difficult to remove. Your feedback regarding the sorting process and potential increase in laundry time is also noted. However, we're glad to hear that you appreciate the extra space provided by this all-in-one unit. Your feedback is important to us, and we'd like to assist you further. Please send us a private message at @LGUSSupport on social media, and our team will be more than happy to explore possible solutions, such as providing tips for lint removal or addressing any potential issues with the unit itself. We appreciate your patience. -Charles

Feb 16, 2024
Reviewer name: Walter Fubar
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Exceeds my expectations. I had a dryer stacked on a washer and could not get behind it as I have a laundry room in a condo. Now all I do is throws laundry in and hit start. Detergent and softener dispenses automatically.

Review from lg.com
Helpful?656FAJGUECN613605952402
Oct 27, 2025
Reviewer name: Marihah
1 out of 5 stars
1 out of 5 stars review

Would give 0 stars if possible

Worst machine we’ve ever purchased. So many issues from day one wish I never bought it. Takes a minimum 6 hours for 1 load so you can basically do 1 load of laundry a day (not even all of your clothes, literally ONE LOAD). Clothes come out hard (even with softener), wrinkly, and still dirty. Cannot try to save time by washing loads together because it rips your delicates if not washed on delicate, and destroys jeans if not washed on denim load. Clogs on average every 2 months so you have to sit there with a bucket to drain it or call a technician to do it if you can’t do it yourself. I’ve started handwashing my clothes to avoid using this machine. Run away.

Review from lg.com/ca
Helpful?656FAJGUECN613605952402
reply from LG CareQ

Dear Valued Customer, Thank you for sharing your feedback about your experience with the LG WM6998HBA washing machine. We are genuinely sorry to hear about the multiple issues you’ve encountered and understand your frustration with the performance of the machine. We know how important it is to have reliable appliances, and we sincerely apologize that this product has not met your expectations. Regarding the extended wash times, some cycles on high-efficiency washers, especially on energy-saving or deep-clean settings, can take longer. However, six hours for a single load is certainly not normal, and we want to help troubleshoot this issue. We recommend checking the machine’s settings and load size, as overloading or incorrect settings could cause longer cycles. Our team can walk you through potential solutions, or we may need to schedule a technician visit to ensure the washer is operating as intended. We’re also concerned about the clothing damage and clogs you mentioned. Washing delicate items in the wrong settings or mixing heavy items (like jeans) with lighter ones can sometimes cause damage, but the washer should not be excessively causing harm under normal usage. The clogging issue is also not typical, and we'd like to investigate this further to ensure there’s no underlying problem with the drainage system. We recommend reaching out to our customer support team with your purchase details and serial number, so we can arrange for a service call or assist with troubleshooting. We want to ensure that you get the best possible performance from your LG washer, and we’re here to help resolve these issues. Please contact us at 1-888-542-2623 or email us at [email address], and we’ll be happy to assist you further. We truly appreciate your feedback, and we are committed to resolving this for you. Thank you for bringing these concerns to our attention. Sincerely, The LG Electronics Team

Mar 4, 2024
Reviewer name: Mario2024
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Washer/dryer combo

[This review was collected as part of a promotion.] We bought it about a month ago and we like the power of the washer, but the drying task takes a quite some time and produces a lot of lint. Lint is everywhere, in the filter, at the condenser and in the machine, and cleaning the lint form the inside of the machine (from the drum) which is a very difficult task.

Review from lg.com
Helpful?656FAJGUECN613605952402
Apr 14, 2024
Reviewer name: Jpmark
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

You'll love it, if you know what to expect

I've had this machine for about a month. With a family of 6, it has to perform, and so far has done so. After using these combo units on a trip to japan, I've been waiting for them to be available from a reliable maker in the US. The good. For most loads, the AI wash/dry cycle gets clothes clean and dry in between 2 and 2.5 hours. Not having to switch machines makes this really flexible for busy days, overnights etc. No more forgotten loads in the washer that need to be rewashed. Capacity is great, but you can't stuff it full. It takes 4+hrs if totally loaded (think shoved in to fit). Leave 1/3 to 1/2 the space empty and you'll be happy. Built in storage/dispenser for detergent and softener keeps things neat and easy. The machine is quiet. The app is intuitive, and has some fun features like changing the cycle complete tune as well. Very attractive unit. Single dial interface works well. Lots of options if you like them. 120v power and no vent is AWESOME. Flexible placement, no clogged dryer vents, no associated fire hazard, and uses so much less electricity. We have solar so our overall use is monitored daily, and it has dropped considerably given we run 5 to 10 loads a week. In CT power is expensive, this makes a huge difference and is overlooked by many. Very gentle on clothes, less shrinking, less color fading, comes out feeling "different" but probably because they are dry but not desert hot/dry and over worked. The different. You'll likely need to change your laundry approach. Instead of doing loads all weekend, back to back switching machines constantly (ie a load is ready every 60min once you get the process moving), daily laundry is better, and I've found much easier. No big piles to fold, kids can run a load on their own with 2 button pushes, and the whole process is just smoother. I really like the change it pushed. Some may not. The things I don't love. Minor but a few. First, the lint filter is on top of the machine, so you can't install under a counter. The filter is easy to clean, but the vent that discharges into it also collects lint and is a pain to remove and clean. Second, it collects lint on the seals. A quick wipe down every load keeps things clean, but be ready for that. Otherwise it ends up back in the clothes. We've had a few instances where it just didn't dry. One when the laundry room door was closed and the unit got hot. Seems to need good airflow even though it is using water to help condense moisture as it dries. It can handle large bedding. But you may find that it dries faster hanging it than in this machine, especially if it comes out damp and you select the dry only mode. Just hang it up if you can or drape over a railing. AI mode is fastest. Normal, wash/dry and dry only are 30 to 50 percent longer. Let the machine do the thinking when possible. Overall, fantastic purchase, hopefully it lasts.

Review from lg.com
Helpful?656FAJGUECN613605952402
Mar 12, 2024
Reviewer name: ashiok
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth it so far

[This review was collected as part of a promotion.] Its been 2-3 weeks so far. Compared to a regular washer / dryer setup, know that you are probably signing up for regular habit of 2 mins between each cycle to clean up the lint and maybe the tub rim (just the plastic part). Other than that, its been great so far. I still delve in to the world of custom cycles but so far so good. This is also a huge upgrade from the older machine that I had so definitely geeking on how far wash combos have come

Review from lg.com
Helpful?656FAJGUECN613605952402
Feb 7, 2024
Reviewer name: daveor
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Glad we bought it

[This review was collected as part of a promotion.] Our washer and dryer both died about the same time, wanted more room so decided to go with the all in on combo,,Can't believe how quiet it is. Does a great job washing and drying. We like the little tune it plays when done,, sound like the ice cream man coming down the street.

Review from lg.com
Helpful?656FAJGUECN613605952402
Jan 29, 2026
Reviewer name: Fair03
2 out of 5 stars
2 out of 5 stars review

High maintenance/poor performance

We have owned our LG washer/dryer for just over 2 years. I was attracted to the design and size since I have a small laundry area and I only do laundry for 3 people. We have owned several LG products and have always thought they were good quality. This, however, is not worth the price. A few months after buying it, a load would take all night long (8 hour) to complete and still would not be dry. After doing some research, I cleaned the machine inside and out and it started working better. But it seems to require this maintenance every 6 months. Highly do not recommend.

Review from lg.com
Helpful?656FAJGUECN613605952402
reply from LG

Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. The way you described the long dry times, the need for frequent maintenance, and how the unit performs after two years gives a clear picture of what you’ve been dealing with, and your feedback on day‑to‑day usability is helpful for us to review. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on washer‑dryer care and operation: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 ^James

Feb 20, 2024
Reviewer name: Xbit
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing, this is a game changer. Super Slick.

[This review was collected as part of a promotion.] Let's start with I installed it myself, so I can't blame anyone if anything goes wrong. It was leveled perfectly and installed correctly. This thing is amazing, love the looks, it feels great too. Nice LCD display. This thing is quiet, like super quiet. It is also extremely energy efficient and the app tracks energy use and cycles, it is so sweet, it also has over-the-air updates, and adding to the app was very simple. Pretty much all the features including remote start are on the app and it gives you real-time info during cycles, it can't get better than that. While not perfect, this is just so good. So an entire cycle (wash/dry) of a basket of mixed clothing took about two hours, that's about the same as my washer and gas dryer if I move the clothes from one to the other right away which never happens. I'm telling you, this is so good. It is so good, I would just sit in front of it and watch it do its thing. So I did the AI wash and does do a few cycles to determine the best wash, and how accurate and real it is, only time will tell but it does act like it knows what is doing, it said things like sensing load, sensing load/cloth type, and detecting soil level as well as optimizing AI wash, so then all I can say it is doing something. The mixed-clothed basket came out great, fresh, clean, dry, and unwrinkled, and I have to say better than my premium W/D machines. During the wash cycle, it doesn't keep a lot of water on the drum, it simply seems to often spray onto the clothes while washing which I think is more efficient and gives better results. I'm impressed. If I had the money, I would buy another and get rid of my other two machines, imagine, essentially having 2 washers and 2 dryers taking up the same area as your standard W/D, crazy and so energy efficient, truly a game changer, now I know this not new technology, they are very common in Europe (they don't dry well in Europe), but of this size, basically as big as my other two W/D, that is super nice and to be so energy efficient, yeah it is awesome. I highly recommend it, I haven't done bulky loads yet so we will see how that goes, I can only expect to exceed my expectations. An absolute must-buy and a great value. I do have two cons, one is that the lint will stick the rubberized area around the door on the inside, I get it, it is a washer and a dryer, so maybe the need to look for a new material, my guess is they have to use that because you can technically just wash and not dry, so that might be required, it is not bad but could be annoying. By the way, cleaning the top lint storage is so simple and so good, never have to touch the lint, so that is also a winner, it is just a slider that dumps it in the trash, as easy as 1,2,3. The other con is the light, great light by the way, but you have to take too many steps in options to turn it on and it does turn off by itself after like 10 min, I would love it if I could leave it on at all times or have an easy way to access without using the menu, this could accomplish on the app if it had it and when I said almost all the features are on the app, this one is missing so LG if you are listing, this would nice to have. 5 out of 5 for sure and I rarely do reviews so I'm doing this because I want to share how amazing this Combo washer is.

Review from lg.com
Helpful?656FAJGUECN613605952402
Feb 14, 2024
Reviewer name: MUyeki
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love Her!

I love my Combo Washer. One expects their laundry to come out clean, smelling good and ready to put away. My laundry is so clean and so soft, it’s hard to believe and this is without dryer sheets! There is a learning curve, obviously, the biggest being the lint situation. Using my previous LG dryer, lint never escaped from the trap in the door. With this combo, a little tuff escapes the trap once in a while but I can handle that. All in all, this combo is the answer to any prayer asking for help with the laundry!

Review from lg.com
Helpful?656FAJGUECN613605952402