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Sams Club
Sams Club
Customer reviews for Serta 12" Medium Hybrid Mattress for
Serta 12" Medium Hybrid Mattress
4.6 out of 5 stars
stars103 ratings103 reviews
  1. 5 stars77% (79)
  2. 4 stars12% (12)
  3. 3 stars9% (9)
  4. 2 stars0% (0)
  5. 1 star3% (3)
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Showing 1-10 of 103 reviews
Jan 4, 2026
Eric M
5 out of 5 stars review

So far so good

My wife and I have had a few different boxed mattresses -- this one, so far, seems to be the best quality. I like a firm mattress and she likes a plush. This one seems to suit us both fairly well. Time will tell as our last one (different brand) began go sag where we slept.

Review from Serta
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Nov 22, 2025
Patricia
5 out of 5 stars review

Sooooo comfy!

We got this for our 4 year old a little over 6 months ago and it's amazing. He honestly has the most comfy bed in the house! Our 5 year old asked to have the same one since it's so much more comfortable, so here I am searching through the order history to purchase another! I'm thinking this will be replacing our sleep number soon…the cost is unbelievable considering how comfortable it is.

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Sep 18, 2025
Ulises S
5 out of 5 stars review

Serta Mattress

I used to not be able to sleep because of my mattress I had chosen out a variety and this one came down to the most comfortable and it actually lets rest and want to keep resting in it once I wake up.

Review from Serta
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Apr 25, 2026
Maria H
5 out of 5 stars review

Very comfortable

Good mattress matters. Highly recommended.

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Apr 26, 2026
Jean P
5 out of 5 stars review

Great value

Mattress and box spring set that is well made and available at a reasonable price.

Review from Serta
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May 4, 2026
Paula N
4 out of 5 stars review

New Serta Mattress

New mattress to replace an old one

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Oct 29, 2024
Mark
3 out of 5 stars review

Verified Purchase

Don’t buy if you have back pain.

I wake up every morning with back pain. I was hoping this would decrease or eliminate it. It hasn’t. It’s too cushy. I’m a side sleeper.

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Sep 13, 2024
Cmtr
3 out of 5 stars review

Verified Purchase

Not as expected

It is much softer & higher than expected. It was delivered to my neighbor’s, at the bottom of 6 steps …it’s VERY a heavy. Would be nice if when unwrapped it was right side up not upside down.

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Mar 17, 2026
ERIC
1 out of 5 stars review

well, if it were here to try! ordered some time ago, has said "out for shipping" for 5 days now. Sams says need to wait 72 hours more. Not their direct customer... well I bought it here! I am a member . or was till after this and me on the couch this long.. and still waiting on a resolution

Helpful?4TWSLJ8UAUWZ13604872097
reply from Serta Team

Hi there, we are sorry to hear about your shipping issues with the mattress. The best way to get a resolution will be to reach back out to Sam's Club to see if they are able to provide some additional information on the shipping status of the mattress. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Dec 20, 2025
jwc
1 out of 5 stars review

Total disappointment

My bed was delivered by FedEx, and the delivery did not match what was advertised or paid for. The listing clearly stated white glove inside delivery, yet the shipment was dropped at the door. The box was very heavy and required two FedEx drivers just to unload it from the truck. Despite this, they refused to assist with bringing it upstairs. Additionally, the box was ripped open and appeared previously opened or used, which is unacceptable for a product sold as new. I tried to upload pictures but there was a error uploading the file.

Helpful?4TWSLJ8UAUWZ13604872097