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Customer reviews for Backyard Discovery 14' x 10' Delray Cedar Pergola with PowerPort for
Backyard Discovery 14' x 10' Delray Cedar Pergola with PowerPort
4.7 out of 5 stars
stars
261 ratings221 reviews
  1. 5 stars87% (228)
  2. 4 stars8% (20)
  3. 3 stars0% (1)
  4. 2 stars1% (2)
  5. 1 star4% (10)

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Showing 31-40 of 221 reviews
May 16, 2026
Reviewer name: Jen
5 out of 5 stars
5 out of 5 stars review

After 9 months

After 9 months, I'm coming back to review. This was a fantastic purchase. The assembly was in an afternoon, with me and my husband, but I could have assembled it alone. The quality is excellent, and it looks the same as the day we installed it. Don't worry, buy it.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

Thank you for your feedback! We really appreciate it.

May 15, 2026
Reviewer name: Mary
5 out of 5 stars
5 out of 5 stars review

A great pergola for the money!

We purchased 2 of these pergolas to put on our SW-facing courtyard to make it more usable in the summers. We had to adapt them a bit to fit the area, but my husband assembled them himself. Although there were a couple of surprises and problems along the way, the company stands behind the product 100%. If parts are missing or damaged, they ship them out immediately and make everything right. The pergolas are sturdy and beautiful. We're very glad to have chosen this product!

Helpful?6O3BFR5RXU2113604261211
May 27, 2024
Reviewer name: Erika
5 out of 5 stars
5 out of 5 stars review

Best Pergola

This is by far an excellent buy. It is easy to put together, and it is absolutely gorgeous. I mostly put it together with my teenage boys, and needed the husband to jump in on a few occasions when we needed a 4th person. It took two 4 hour days and this is because it was way to hot to work and not take breaks. I highly reccomend this over any of the metal structures.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

Thank you for leaving a review. Enjoy!

Aug 11, 2023
Reviewer name: Mark
1 out of 5 stars
1 out of 5 stars review

Poor business practices

I paid to have this pergola delivered and assembled. It took several weeks to be delivered. It was only delivered and not assembled. I was told I had to call another place to get it assembled. After 2 weeks I still can't get somebody to tell me when it will be assembled. It does no good to have 3 boxes sitting in the middle of my garage floor. Horrible business practices and very misleading at the time of purchase.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

I am sorry that you are having trouble getting your pergola assembled. Please contact the customer advocate team at Backyard Discovery at 1 (800) 856-4445. We are here 7 days a week from 8am-6pm CST. We will reach out to Go Configure for you and assist with you getting an assembly date.

Jun 6, 2026
Reviewer name: DavidE
2 out of 5 stars
2 out of 5 stars review

Weak design, poor quality wood.

Poor design. The beams for the long sides have doublers to keep the beam stiff. However the short sides do not causing cracking when attempting to raise them up. Also, it's poor quality wood. One of the main posts has a split approx. 2 feet long which if left unfixed, will allow moisture in cause rot from this inside out .

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

We’re sorry to hear that. Could you please provide us with more information via email so we can assist you further?

May 27, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Painted it White

We customized our pergola… first I painted all the boards white. I used a white stain, it was way more work than I had hoped. However it looks beautiful. We also had to raise it up a bit to clear a window and I used different metal brackets to secure it to the concrete pad where it sits. Our house gets crazy windy so I wasn't taking any chances. The final customization was the most elaborate and the least time consuming… we shrank it down a bit so it would fit on a pre-existing concrete pad. It is so perfect for the spot! Absolutely love it and would have more on just the raw materials from the hardware store. Buying this kit saved us money and made the whole thing turn out sharp and sturdy. I am happy. Would I paint it white again. Haha! Yes and no. It was so many boards. Two coats. Took two gallons of stain in the end.

Helpful?6O3BFR5RXU2113604261211
Nov 8, 2023
Reviewer name: Unhappy Customer
1 out of 5 stars
1 out of 5 stars review

Buyer beware! $500 wasted on unfinished assembly.

Buyer beware—DO NOT pay for assembly through Go Configure! After paying $500 for assembly, we are now having to hire a second contractor to finish the job. While the pergola itself seems very nice, we are incredibly frustrated with the Go Configure assembly. First of all, we called ahead to confirm that assembly included anchoring the pergola to our concrete patio—the person we spoke with confirmed that it did. On our first scheduled assembly date, the crew did not show up. We waited another 9 days. On the rescheduled date, the crew assembled the pergola but did not anchor it. When we asked them to, they lied and said the anchoring hardware was not included. When we showed them the hardware and the instruction manual (anchoring is a step in the instructions), they then claimed that anchoring was not part of assembly. We called Go Configure, and again, the person we spoke with said anchoring WAS included. They called the crew, then when they called us back, the story had changed. Now they said anchoring was not included. The reason we paid $500 extra for assembly was because we had been told anchoring was included. Had we known it was not, we would have saved $500 and hired our own contractor to assemble and anchor it. Now we are stuck with an unfinished pergola, and we’re going to have to pay someone else to anchor it. This is completely unacceptable that we have been left with an unfinished pergola. We want a refund for the $500 assembly fee.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

Thank you for your review! We sincerely apologize for the experience and miscommunication that you had with the third party assembly company. If there is anything we as the manufacturer can do to make this a better experience, please contact our Customer Advocate Department at 800.856.4445 or by email at customerserv@backyarddiscovery.com. We are available 7 days a week, 8am-6pm CST.

Jun 27, 2026
Reviewer name: MCD
5 out of 5 stars
5 out of 5 stars review

Love Love Love

I've been looking at this gazebo for quite some time, but I kept second guessing it! By the time I purchased it, I was really getting excited! I must say it turned out exactly like I wanted it to look! I love it so much. I paid three guys to come out and set it up for me. It took them probably about five hours. I love it. I love it. I love it. I sit outside every single day. In perfect bliss!! Best money ever spent!! ***Attempted to attach photos several times different days and it won't “perform the operation”. Ugh. But love this pergola!

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Apr 14, 2023
Reviewer name: Mike
5 out of 5 stars
5 out of 5 stars review

Great value

This is a great value for any homeowner wishing to build one. Minimal experience needed. Would recommend a inexpensive impact driver to save assembly time all parts of laid out with numbers and instructions are very detailed. I had to shorten mine 1 foot which was not a big deal for me. I would highly recommend this to anyone looking to build one yourself. The cedar is much lighter to handle than pressure treated wood and it smells great.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

Thank you your review and feedback! We strive for 5 star satisfaction and are so glad to hear that you are enjoying your Delray 14 x 10 Pergola!

Jul 31, 2023
Reviewer name: RGJ
2 out of 5 stars
2 out of 5 stars review

Only lasted 4 months

It was easy to assemble. But you need to apply water sealant before you assemble. It was nice when assembled. But after 4 months most of the pieces developed cracks. Some cracks all the way through out the piece. They are not surface cracks. I think once the wood expose to heat it starts to bend and then start cracking. They hide the cracks with putty but one expose to the heat these cracks goes all the way through the wood. Its not easy to replace these pieces unless you take down the whole thing. Most of the reviews here posted as soon as assembled so not much about durability. May be I got a bad unit that's why I gave 2 starts. Highly doubt this will survive the winter. And also if you want replacement parts within warranty period still you have to pay for the parts and shipping.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

Give Backyard Discovery Customer Advocate Team a call as they can assist you with that. 800-856-4445 8a-6pCT seven days a week. We will ask for photos of the product so we can see what you are seeing to figure out what is going on with your Delray. Your are well within your warranty and would not have to pay parts or shipping. Give us a call.