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Customer reviews for Backyard Discovery 14' x 10' Delray Cedar Pergola with PowerPort for
Backyard Discovery 14' x 10' Delray Cedar Pergola with PowerPort
4.8 out of 5 stars
stars222 ratings184 reviews
  1. 5 stars89% (198)
  2. 4 stars6% (13)
  3. 3 stars0% (1)
  4. 2 stars0% (1)
  5. 1 star4% (9)

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Showing 31-40 of 184 reviews
Feb 18, 2023
adri
5 out of 5 stars review

amazing

I am very happy with my purchase. I bought this pergola for my parents anniversary gift. It took us approximately five hours to assemble everything.in my opinion, the instructions that were provided to assemble The Pergola was very easy to understand. I highly recommend this product.

Helpful?5T6E78P4XL1J13604261211
reply from BYDSales

We’d like to thank you again for taking the time to write this review of our Pergola All feedback is highly appreciated, as it enables us here at Backyard Discovery to further develop our products and services.

May 27, 2024
Erika
5 out of 5 stars review

Best Pergola

This is by far an excellent buy. It is easy to put together, and it is absolutely gorgeous. I mostly put it together with my teenage boys, and needed the husband to jump in on a few occasions when we needed a 4th person. It took two 4 hour days and this is because it was way to hot to work and not take breaks. I highly reccomend this over any of the metal structures.

Helpful?5T6E78P4XL1J13604261211
reply from BYDSales

Thank you for leaving a review. Enjoy!

Jul 31, 2023
RGJ
2 out of 5 stars review

Only lasted 4 months

It was easy to assemble. But you need to apply water sealant before you assemble. It was nice when assembled. But after 4 months most of the pieces developed cracks. Some cracks all the way through out the piece. They are not surface cracks. I think once the wood expose to heat it starts to bend and then start cracking. They hide the cracks with putty but one expose to the heat these cracks goes all the way through the wood. Its not easy to replace these pieces unless you take down the whole thing. Most of the reviews here posted as soon as assembled so not much about durability. May be I got a bad unit that's why I gave 2 starts. Highly doubt this will survive the winter. And also if you want replacement parts within warranty period still you have to pay for the parts and shipping.

Helpful?5T6E78P4XL1J13604261211
reply from BYDSales

Give Backyard Discovery Customer Advocate Team a call as they can assist you with that. 800-856-4445 8a-6pCT seven days a week. We will ask for photos of the product so we can see what you are seeing to figure out what is going on with your Delray. Your are well within your warranty and would not have to pay parts or shipping. Give us a call.

Feb 23, 2023
Nilda
4 out of 5 stars review

Verified Purchase

Pretty good

I'm happy with it. It's the right size. Quality is not the best but good for the price.

Helpful?5T6E78P4XL1J13604261211
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your Delray Pergola does comes with a warranty and we will work with you to get any parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445. We are here from 8am -6pm CST, 7 days a week.

Mar 12, 2023
Susie
5 out of 5 stars review

Verified Purchase

Love It

Love this pergola. Thankfully my son had a pickup to bring it home and was so kind to put it together.

Helpful?5T6E78P4XL1J13604261211
reply from BYDSales

Thank you for your 5-star review.

Apr 29, 2023
Daryl and Debbie
5 out of 5 stars review

Verified Purchase

Pergola

Great structure. 2 of us put together. Had 3 rd person to come and hold structure to get together. We put all pieces together first. Made it easier.

Helpful?5T6E78P4XL1J13604261211
reply from BYDSales

Thank you for your 5-star review.

Apr 12, 2024
Anonymous
5 out of 5 stars review

Love this Pergola

Love this Pergola at $999 but after buying it a month ago Sam’s drop the price by $200. Of course we went got the refund. So for the price of $799 you can’t beat it. We had 3 people putting it up and it took them 4 hours.

Helpful?5T6E78P4XL1J13604261211
reply from BYDSales

Appreciate the time in writing this review! Always a pleasure to hear of this kind of satisfaction!

Sep 6, 2023
Caribbean vibe
5 out of 5 stars review

Perfect shade area for my backyard

I brought my pergola at Sam’s club Melbourne in 2021 went thru 2 hurricanes and it look brand new. In fact, it was a floor model. Take care of your stuff people and it will last a little. Just saying.

Helpful?5T6E78P4XL1J13604261211
reply from BYDSales

Thank you for your 5 star review! We're so glad that you're loving your pergola and so happy to hear that it has survived such extreme weather and you're still able to enjoy it!

Feb 10, 2024
Clovis
5 out of 5 stars review

Great Outdoor Addition

Just purchased this. Assembly was fairly easy. It looks great! I would recommend this . It will make a wonderful addition to your outdoor experience!!

Helpful?5T6E78P4XL1J13604261211
reply from BYDSales

That is great to hear! Thank you for the review and we hope you enjoy your new pergola!

Mar 20, 2023
Dee
5 out of 5 stars review

Verified Purchase

Love It

All I can say is, BEAUTIFUL!!

Helpful?5T6E78P4XL1J13604261211
reply from BYDSales

We are thrilled we earned your 5-star review! We're sure it is in fact a beautiful addition to your outdoor space!