Buyer beware—DO NOT pay for assembly through Go Configure! After paying $500 for assembly, we are now having to hire a second contractor to finish the job. While the pergola itself seems very nice, we are incredibly frustrated with the Go Configure assembly. First of all, we called ahead to confirm that assembly included anchoring the pergola to our concrete patio—the person we spoke with confirmed that it did. On our first scheduled assembly date, the crew did not show up. We waited another 9 days. On the rescheduled date, the crew assembled the pergola but did not anchor it. When we asked them to, they lied and said the anchoring hardware was not included. When we showed them the hardware and the instruction manual (anchoring is a step in the instructions), they then claimed that anchoring was not part of assembly. We called Go Configure, and again, the person we spoke with said anchoring WAS included. They called the crew, then when they called us back, the story had changed. Now they said anchoring was not included. The reason we paid $500 extra for assembly was because we had been told anchoring was included. Had we known it was not, we would have saved $500 and hired our own contractor to assemble and anchor it. Now we are stuck with an unfinished pergola, and we’re going to have to pay someone else to anchor it. This is completely unacceptable that we have been left with an unfinished pergola. We want a refund for the $500 assembly fee.

I am very happy with my purchase. I bought this pergola for my parents anniversary gift. It took us approximately five hours to assemble everything.in my opinion, the instructions that were provided to assemble The Pergola was very easy to understand. I highly recommend this product.

It was easy to assemble. But you need to apply water sealant before you assemble. It was nice when assembled. But after 4 months most of the pieces developed cracks. Some cracks all the way through out the piece. They are not surface cracks. I think once the wood expose to heat it starts to bend and then start cracking. They hide the cracks with putty but one expose to the heat these cracks goes all the way through the wood. Its not easy to replace these pieces unless you take down the whole thing. Most of the reviews here posted as soon as assembled so not much about durability. May be I got a bad unit that's why I gave 2 starts. Highly doubt this will survive the winter. And also if you want replacement parts within warranty period still you have to pay for the parts and shipping.

I paid to have this pergola delivered and assembled. It took several weeks to be delivered. It was only delivered and not assembled. I was told I had to call another place to get it assembled. After 2 weeks I still can't get somebody to tell me when it will be assembled. It does no good to have 3 boxes sitting in the middle of my garage floor. Horrible business practices and very misleading at the time of purchase.

I ordered this pergola and was super excited that it was going to be delivered the same day. I get a delivery notice and my son texts me to say they delivered a TV and not a Pergola. Sam's says they will resend the pergola. Great! Only my order was canceled 2 days later saying it was now out of stock. Customer Service confirms they are in stock at the local store where the first one was supposed to be delivered from. Ridiculous. Canceled our membership. Might seem petty, but Sam's your customer service for a paid service really sucks.

We purchased 2 of these pergolas to put on our SW-facing courtyard to make it more usable in the summers. We had to adapt them a bit to fit the area, but my husband assembled them himself. Although there were a couple of surprises and problems along the way, the company stands behind the product 100%. If parts are missing or damaged, they ship them out immediately and make everything right. The pergolas are sturdy and beautiful. We're very glad to have chosen this product!

We had a few contractors give us bids for up to $55,000 a patio cover. Instead, I butted two of these end to end to make a 28' x 10' and covered it with metal roofing purchased locally. With everything all said and done, including tax, metal roofing and delivery, and a handyman to do most of the assembly work, the grand total was right around $3,500. The metal roof, once secured, really locked everything down tight. There is very little movement in any direction. I'm very pleased. Now I'm going to seal the wood with CedarSeal and install some rolling blinds. Good luck with your project!

After 9 months, I'm coming back to review. This was a fantastic purchase. The assembly was in an afternoon, with me and my husband, but I could have assembled it alone. The quality is excellent, and it looks the same as the day we installed it. Don't worry, buy it.

We customized our pergola… first I painted all the boards white. I used a white stain, it was way more work than I had hoped. However it looks beautiful. We also had to raise it up a bit to clear a window and I used different metal brackets to secure it to the concrete pad where it sits. Our house gets crazy windy so I wasn't taking any chances. The final customization was the most elaborate and the least time consuming… we shrank it down a bit so it would fit on a pre-existing concrete pad. It is so perfect for the spot! Absolutely love it and would have more on just the raw materials from the hardware store. Buying this kit saved us money and made the whole thing turn out sharp and sturdy. I am happy. Would I paint it white again. Haha! Yes and no. It was so many boards. Two coats. Took two gallons of stain in the end.

Easy instructions and amazing quality!