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Customer reviews for Backyard Discovery 14' x 10' Delray Cedar Pergola with PowerPort for
Backyard Discovery 14' x 10' Delray Cedar Pergola with PowerPort
4.7 out of 5 stars
stars
259 ratings220 reviews
  1. 5 stars87% (226)
  2. 4 stars8% (20)
  3. 3 stars0% (1)
  4. 2 stars1% (2)
  5. 1 star4% (10)

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Showing 41-50 of 220 reviews
Nov 8, 2023
Reviewer name: Unhappy Customer
1 out of 5 stars
1 out of 5 stars review

Buyer beware! $500 wasted on unfinished assembly.

Buyer beware—DO NOT pay for assembly through Go Configure! After paying $500 for assembly, we are now having to hire a second contractor to finish the job. While the pergola itself seems very nice, we are incredibly frustrated with the Go Configure assembly. First of all, we called ahead to confirm that assembly included anchoring the pergola to our concrete patio—the person we spoke with confirmed that it did. On our first scheduled assembly date, the crew did not show up. We waited another 9 days. On the rescheduled date, the crew assembled the pergola but did not anchor it. When we asked them to, they lied and said the anchoring hardware was not included. When we showed them the hardware and the instruction manual (anchoring is a step in the instructions), they then claimed that anchoring was not part of assembly. We called Go Configure, and again, the person we spoke with said anchoring WAS included. They called the crew, then when they called us back, the story had changed. Now they said anchoring was not included. The reason we paid $500 extra for assembly was because we had been told anchoring was included. Had we known it was not, we would have saved $500 and hired our own contractor to assemble and anchor it. Now we are stuck with an unfinished pergola, and we’re going to have to pay someone else to anchor it. This is completely unacceptable that we have been left with an unfinished pergola. We want a refund for the $500 assembly fee.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

Thank you for your review! We sincerely apologize for the experience and miscommunication that you had with the third party assembly company. If there is anything we as the manufacturer can do to make this a better experience, please contact our Customer Advocate Department at 800.856.4445 or by email at customerserv@backyarddiscovery.com. We are available 7 days a week, 8am-6pm CST.

Feb 18, 2023
Reviewer name: adri
5 out of 5 stars
5 out of 5 stars review

amazing

I am very happy with my purchase. I bought this pergola for my parents anniversary gift. It took us approximately five hours to assemble everything.in my opinion, the instructions that were provided to assemble The Pergola was very easy to understand. I highly recommend this product.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

We’d like to thank you again for taking the time to write this review of our Pergola All feedback is highly appreciated, as it enables us here at Backyard Discovery to further develop our products and services.

Jul 31, 2023
Reviewer name: RGJ
2 out of 5 stars
2 out of 5 stars review

Only lasted 4 months

It was easy to assemble. But you need to apply water sealant before you assemble. It was nice when assembled. But after 4 months most of the pieces developed cracks. Some cracks all the way through out the piece. They are not surface cracks. I think once the wood expose to heat it starts to bend and then start cracking. They hide the cracks with putty but one expose to the heat these cracks goes all the way through the wood. Its not easy to replace these pieces unless you take down the whole thing. Most of the reviews here posted as soon as assembled so not much about durability. May be I got a bad unit that's why I gave 2 starts. Highly doubt this will survive the winter. And also if you want replacement parts within warranty period still you have to pay for the parts and shipping.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

Give Backyard Discovery Customer Advocate Team a call as they can assist you with that. 800-856-4445 8a-6pCT seven days a week. We will ask for photos of the product so we can see what you are seeing to figure out what is going on with your Delray. Your are well within your warranty and would not have to pay parts or shipping. Give us a call.

Aug 11, 2023
Reviewer name: Mark
1 out of 5 stars
1 out of 5 stars review

Poor business practices

I paid to have this pergola delivered and assembled. It took several weeks to be delivered. It was only delivered and not assembled. I was told I had to call another place to get it assembled. After 2 weeks I still can't get somebody to tell me when it will be assembled. It does no good to have 3 boxes sitting in the middle of my garage floor. Horrible business practices and very misleading at the time of purchase.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

I am sorry that you are having trouble getting your pergola assembled. Please contact the customer advocate team at Backyard Discovery at 1 (800) 856-4445. We are here 7 days a week from 8am-6pm CST. We will reach out to Go Configure for you and assist with you getting an assembly date.

Mar 15, 2026
Reviewer name: Christina
1 out of 5 stars
1 out of 5 stars review

Sam's sucks- beautiful pergola

I ordered this pergola and was super excited that it was going to be delivered the same day. I get a delivery notice and my son texts me to say they delivered a TV and not a Pergola. Sam's says they will resend the pergola. Great! Only my order was canceled 2 days later saying it was now out of stock. Customer Service confirms they are in stock at the local store where the first one was supposed to be delivered from. Ridiculous. Canceled our membership. Might seem petty, but Sam's your customer service for a paid service really sucks.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

I am very sorry that that was your experience. If you are still interested in purchasing our pergola we do sell direct. from our site. You can visit us at www.backyarddiscovery.com or call us at 1 (800) 856-4445

May 15, 2026
Reviewer name: Mary
5 out of 5 stars
5 out of 5 stars review

A great pergola for the money!

We purchased 2 of these pergolas to put on our SW-facing courtyard to make it more usable in the summers. We had to adapt them a bit to fit the area, but my husband assembled them himself. Although there were a couple of surprises and problems along the way, the company stands behind the product 100%. If parts are missing or damaged, they ship them out immediately and make everything right. The pergolas are sturdy and beautiful. We're very glad to have chosen this product!

Helpful?6O3BFR5RXU2113604261211
May 16, 2026
Reviewer name: DavidD
5 out of 5 stars
5 out of 5 stars review

Two end to end!

We had a few contractors give us bids for up to $55,000 a patio cover. Instead, I butted two of these end to end to make a 28' x 10' and covered it with metal roofing purchased locally. With everything all said and done, including tax, metal roofing and delivery, and a handyman to do most of the assembly work, the grand total was right around $3,500. The metal roof, once secured, really locked everything down tight. There is very little movement in any direction. I'm very pleased. Now I'm going to seal the wood with CedarSeal and install some rolling blinds. Good luck with your project!

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

We appreciate your feedback!

May 16, 2026
Reviewer name: Jen
5 out of 5 stars
5 out of 5 stars review

After 9 months

After 9 months, I'm coming back to review. This was a fantastic purchase. The assembly was in an afternoon, with me and my husband, but I could have assembled it alone. The quality is excellent, and it looks the same as the day we installed it. Don't worry, buy it.

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

Thank you for your feedback! We really appreciate it.

May 27, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Painted it White

We customized our pergola… first I painted all the boards white. I used a white stain, it was way more work than I had hoped. However it looks beautiful. We also had to raise it up a bit to clear a window and I used different metal brackets to secure it to the concrete pad where it sits. Our house gets crazy windy so I wasn't taking any chances. The final customization was the most elaborate and the least time consuming… we shrank it down a bit so it would fit on a pre-existing concrete pad. It is so perfect for the spot! Absolutely love it and would have more on just the raw materials from the hardware store. Buying this kit saved us money and made the whole thing turn out sharp and sturdy. I am happy. Would I paint it white again. Haha! Yes and no. It was so many boards. Two coats. Took two gallons of stain in the end.

Helpful?6O3BFR5RXU2113604261211
Mar 19, 2023
Reviewer name: Jacob G
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Super easy to build

Easy instructions and amazing quality!

Helpful?6O3BFR5RXU2113604261211
reply from BYDSales

Hi Jacob- Thank you so much for taking the time to leave a review. We are so glad we earned 5 stars from you and hope you are enjoying your new pergola! Please do not hesitate to reach out should you need anything, we are here 7 days a week 8am-6pm CST and can be reached at phone number 800-856-4445.