The BILT app directions were great! Everything came well packaged. We purchased two of these pergolas and took about 5 hrs for each. They are beautiful and smell like sap. I loved working on this project! None of the pieces were too heavy for me to lift but definitely easier w a partner. No regrets!

It took about 2 days to put together. There was extra bolts which help since some bolts were bad.

Looks great, it took 3 of us about 5 hours to put together. There's lots of little hardware pieces but the instructions were pretty clear. Seems durable and well made. We look forward putting it to use.

I ordered this pergola and was super excited that it was going to be delivered the same day. I get a delivery notice and my son texts me to say they delivered a TV and not a Pergola. Sam's says they will resend the pergola. Great! Only my order was canceled 2 days later saying it was now out of stock. Customer Service confirms they are in stock at the local store where the first one was supposed to be delivered from. Ridiculous. Canceled our membership. Might seem petty, but Sam's your customer service for a paid service really sucks.

This pergola was a seamless install. It took my husband and I about 7 hours to put it together. This is a very sound and strong structure for the price. Highly recommended!

I paid to have this pergola delivered and assembled. It took several weeks to be delivered. It was only delivered and not assembled. I was told I had to call another place to get it assembled. After 2 weeks I still can't get somebody to tell me when it will be assembled. It does no good to have 3 boxes sitting in the middle of my garage floor. Horrible business practices and very misleading at the time of purchase.

Okay so this is a great product for a great price but there are a few things I want to say. This is not a novice DIY project. There are several steps that require multiple people, the hardest being the end when you put the assembled structure into the footings. You should have a good drill with multiple bits. Also two ladders and a long level. The most challenging step was bolting the footings into concrete. The bolts provided are junk. We had to go to Home Depot to purchase good quality concrete bolts. All of that being said, the finished product is strong and beautiful. A custom cedar pergola of this size would have cost six or seven times more, so it’s definitely worth it. Just make sure you have some help, the right materials, and purchase some good concrete bolts.

This is a great value for any homeowner wishing to build one. Minimal experience needed. Would recommend a inexpensive impact driver to save assembly time all parts of laid out with numbers and instructions are very detailed. I had to shorten mine 1 foot which was not a big deal for me. I would highly recommend this to anyone looking to build one yourself. The cedar is much lighter to handle than pressure treated wood and it smells great.

Buyer beware—DO NOT pay for assembly through Go Configure! After paying $500 for assembly, we are now having to hire a second contractor to finish the job. While the pergola itself seems very nice, we are incredibly frustrated with the Go Configure assembly. First of all, we called ahead to confirm that assembly included anchoring the pergola to our concrete patio—the person we spoke with confirmed that it did. On our first scheduled assembly date, the crew did not show up. We waited another 9 days. On the rescheduled date, the crew assembled the pergola but did not anchor it. When we asked them to, they lied and said the anchoring hardware was not included. When we showed them the hardware and the instruction manual (anchoring is a step in the instructions), they then claimed that anchoring was not part of assembly. We called Go Configure, and again, the person we spoke with said anchoring WAS included. They called the crew, then when they called us back, the story had changed. Now they said anchoring was not included. The reason we paid $500 extra for assembly was because we had been told anchoring was included. Had we known it was not, we would have saved $500 and hired our own contractor to assemble and anchor it. Now we are stuck with an unfinished pergola, and we’re going to have to pay someone else to anchor it. This is completely unacceptable that we have been left with an unfinished pergola. We want a refund for the $500 assembly fee.

I am very happy with my purchase. I bought this pergola for my parents anniversary gift. It took us approximately five hours to assemble everything.in my opinion, the instructions that were provided to assemble The Pergola was very easy to understand. I highly recommend this product.