We love the taste of Sam’s cupcakes, but as the first customer order we were disappointed. The colors represented online are way off so our gender reveal cupcakes ended up orange and blue. The online pink was way off so I clicked coral as the portrayed color was actually baby pink. So disappointed. So we just could use the blue ones :/

The color examples online do NOT represent the color of frosting you will receive! I specifically ordered one set of cupcakes with whipped frosting, but since Sam's bakery no longer offers colored whipped frosting I also ordered another set of cupcakes with buttercream frosting solely for the aesthetic of having color. They were supposed to be half light yellow and half light pink. What I received were half yellow and half bright orange/coral colored. It was a waste of money since it truly did not match my theme. Very disappointing.

I ordered butterfly-themed cupcakes almost a month in advance for my daughter's birthday, specifically because of the decoration. Unfortunately, when I picked them up, I was told the store had run out of the butterfly decorations, so all I received were plain frosted cupcakes. I'm disappointed because I don't understand the purpose of ordering weeks ahead if the store isn't tracking or reserving the decorations needed for those orders. While the cupcakes still tasted great, they weren't what I ordered, especially for a special occasion. The staff did apologize and gave me a small discount, which I appreciated, and that's why I'm giving 3 stars instead of fewer. However, I'll probably choose a different bakery for birthday cupcakes next year.

The cupcakes were great what a great price to I got these for my daughter's reveal party. Half in pink frosting and half in blue. Not only were they pretty, but they tasted great too.

I've purchased these many times with white buttercream frosting. I purchased with a custom color for the 1st time and the frosting tasted terrible. Like chemicals. I will purchase again but recommend sticking with the white buttercream.

I love love Love Sams Bakery products ...BUT since they have changed policy and can only order online Its frustrating being happy with my finished product the colors aren't usually what I like I can't explain what details as a customer wish in person ordering was STILL available

Corporate changed policies so we are unable to get 15 cupcakes and have to do 30. They also got rid of the 5 and dime option for a small cake and cupcakes. You are unable to truly customize things at the bakery anymore. You have to choose from like 3 color combinations and no substitutions or alterations in decorating or color is allowed.

First the woman told me the order wasn't actually placed when she couldnt locate them. When she found them they looked like that had been tipped sideways and the icing was stuck to the sides. Not presentable for the event I purchased them for. When I told the woman she said she's not the decorator and they are already paid for. Waste of money. Bad customer service.

Tried ordering cupcakes in store, but was told to order from the app. Also told I couldn’t pick the two colors because it has to be the same as display. Logged in and selected my 2 custom colors. Went to pick my order up and it was wrong!! So much wasted time! I’ve never been to a bakery, I couldn’t make an order from where there are people working! And not being able to substitute 2 colors is absurd !

I was extremely disappointed in the looks of the cupcakes. I ordered these for a Veteran's Day dinner dance. The cupcakes were supposed to have red, white and blue sprinkles on them. Most of the cupcakes had one or two sprinkles on the frosting. It was not at all what I was expecting. The cupcakes were for dessert at the end of dinner. Not at all impressed by the lack of thought that went into the preparation of these cupcakes. Won't order them ever again!!!!