Disappointed. I ordered the Valentine’s cup cakes from Sam’s club, specifically because they had valentines themed details. The site would only let me order two days ahead of time. I didn’t get an email or communication that they were out of decorations, the colored sprinkles and correct color frosting. I received pink and white cup cakes with white sprinkles. Had I known before hand I could have purchased decorations for them. The elementary classes that these were for, didn’t mind. However, I had a plan and could have adjusted had I received communication about my order. OR had they not let me order due to being out of stock.

Following a last minute “cake emergency” for my Granddaughters birthday, we took a chance on the Sam’s Club cupcakes. They were adorable & delicious! And we were able to choose special icing colors, flavors and sprinkles to make them special for her. If you need a cake or cupcakes, you HAVE to try them out:)

Bought 60 cupcakes for baby shower. Pick them up and the colors were Not like when ordering. They did not match our theme at all. Very disappointed, did not have time to go get somewhere else. Will not buy again. They said that’s what we chose when online ordering so there was nothing they could do. The colors they show are not the ones at the store.

I purchased the Shimmering Elegance cupcakes for my Mother's 80th birthday party and they were amazingly delicious! The guests gave a high rating for the cupcakes and the cake that were ordered and purchased at the Snellville, Georgia location...they never fail me. I am a satisfied customer who travels a good distance from the store because this Sams Club has the best tasting cupcakes that I have tasted by far. I will continue to make this location my store in the app as well as in-person purchases. Thank you for making the best cupcakes and making my experience a great one!

The cupcakes are delicious and a very good value. I added white tulip cupcake liners to each one and some gold and white sprinkles. They turned out beautiful and nobody knew they only cost about 55 cents each. Will definitely purchase again for my next event.

We purchased 90 pink and white vanilla cupcakes for baby shower. Placed order online 2 weeks prior. Easy peasy! Everyone wanted to know who made the best tasting cupcakes! So surprised to find out it was Sam’s!

We loved the cupcakes. Sam's makes the best cupcakes. The didn't even last 24 hours. I am not a huge fan of cakes of any kind but I really liked the cupcakes from Sam's club. I will be ordering cupcakes for my next event/special occasion.

Sprinkles were dumped onto the center of cupcakes. Looked very rushed and lazy. Also, the bakery would not let me place my order in person- when I went to the store they pointed me to a QR code to place my order, not sure if anyone spoke English as all they did was stare at me when I spoke and point at the QR code

We ordered these for a wedding shower. We just ordered them plain and decorated them ourselves with the shower theme of Michigan cherries. They were delicious! Moist and flavorful. Much easier than having to cut a cake. I hope Sam’s continues to carry these forever !!

I ordered cupcakes numerous times. Even bragged about the quality of the baking done. But not so much now. What used to be easy is now tedious and complicated. First, finding where to place the order was not clear -- who knew the system made a SKU number difference between standard cupcakes and custom cupcakes. Each time I searched the site for cupcakes, it only showed the standard cupcakes. I had to call Sams corporate office to know that there was a difference and to get the custom cupcake SKU number. Once in the right item, still what I wanted was not clear. I wanted chocolate and vanilla cupcakes with three different color icings for party presentation. You are now limited to two colors. Even determining the color choices isn't clear. The choice of toppings or fun adds are also limited, if available at all. Once the order was finally placed, I was not confident that it would be done as I wanted. I still had to call in to check that it would be made as I had planned. Worse, the option to order in store is not available. When in store, many of the baking staff on site don't speak the clearest English and many don't understand English beyond basic English -- not quite at conversational level. Getting my order was aggravating as staff didn't understand what I was getting. Thankfully, a baking staff member that had worked with me before was there and helped me to retrieve my ALREADY PAID FOR order. What I could pick up in short order, now takes concerted effort. Will I order again? Maybe, but with caution and diminished confidence.