Customer reviews for Samsung Bespoke 7.6 cu. ft. Electric Dryer forMember photos
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Sometimes more digital is not most efficient.
Digital Control panel adds a lot of extra steps to drying clothes. First, you have to turn it on by holding start arrow several seconds, then you have to dial through the various modes (there are a lot), then you have to push and hold start. If you want "wrinkle prevent", (which you do, as most loads end up wrinkled without it) you have to then hold the options button several seconds, and then rotate through to wrinkle prevent option, then click OK. This is PER load, you cannot set the wrinkle prevent to run every load. With my old dryer I just threw the clothes in, my settings were always set to sensor dry and wrinkle prevent, and pushed start, one button! Also, at least 50 % of my loads are not completely dry, so either the sensor dry not working correctly, or I haven't figured something out. I do love the brushed navy color and the style.
Greetings, Let us assist in bettering your dryer's performance. Below is a link to the troubleshooting steps when the dryer's heat is not enough to dry the clothes. It also includes other links for cleaning the dryer, running a vent blockage test, error codes (if any), and a video to watch from start to finish. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough Lastly, we have provided the guides for the dryer's cycles, settings, features, and laundry load size, which we recommend also checking. Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00080262/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146013125) to help our team pull up your information when you message us. Thank you. -Angelica
Very Noisy Dryer
Bought this dryer (as part of a combo purchase with the washer) during the labor day 2023 sales events with great expectation; i am testing it today - Sept 10th with a few clothes. I was jolted by the sudden and totally unexpected noise from the "Vent System Test"; no where was it stated in the manual to expect this noise. My hope and expectation have been completely dashed by the vibration, the squealing /grinding/deafening noise coming from this device. Noise was audible from all the adjoining rooms to the laundry room. This can't be normal, I am disappointed and I don't recommend this product.
Hi there, We take your laundry convenience seriously. Let's boost the dryer's performance. This guide will walk you through the noises coming from the dryer and offer suggestions on which steps to take. Samsung dryer is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01000979/ To help you with the vibration, kindly browse through this link for some tips. Samsung dryer is vibrating: https://www.samsung.com/us/support/troubleshooting/TSG01109143/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146271998, to help our team pull up your information. Have a great day! ^Chrystel
Stylish Dryer
[This review was collected as part of a promotion.] Just like the washer, this dryer looks stylish, the drum is so big that i can easier dry my large garments, I love how it has so many settings to choose from. My clothes come out nice and dry and fluffy, there is no noise, just like the washer, I can barely hear the machine is running. Very happy with this product and i highly recommend it!
Awesome Dryer
I just installed this dryer and it works really well. FYI before you wash/dry and clothes run them both for 15 mins otherwise the dryer will smoke a little bit because its burning off the oils from the factory. Other than that great product. I will update my review as time goes on.
Bespoke energy star dryer
[This review was collected as part of a promotion.] I decided to upgrade to a newer model after my old Samsung had to go. Honestly, I miss my old one competed to the new. The AI technology should make it easier but clothes often come out damp. If you use a manual cycle, they come out too dry and difficult to iron. Beware that this model comes with a defect. Once installed, test for the rumbling noise. If doesn’t sound right, you need to call Samsung for replacement. They are relatively prompt with this, but it wasn’t a pleasant experience when you are expecting a new dryer fully functional from a brand like Samsung.
We're saddened over the fact that you have to go all through this with your dryer. We got your back, Sofia. To help improve the drying ability of the dryer, we recommend browsing through the link. Please watch the YouTube video and click the hyperlinks regarding "Cleaning the lint filter and exhaust vent" and "Dryer Cycles." Clothes are not dry after using the Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146314734, to help our team pull up your information. Have a great day! ^Chrystel
Problems from day one
I've had the new unit for 3 weeks. From day 1, it's had a very loud ticking noise on spin cycle. Had Service Tech out twice now and they can't find anything with it. The Tech left today and didn't hear anything. Right after he left - horrible, loud ticking again through several loads. I made a video of the noise and submitted it. We'll see what happens
Hi There, Addressing the condition of your unit is essential to us. We want your experience with the appliance to be the best! Samsung dryers and washers are generally very quiet. Many of the sounds are normal or can be fixed with little effort. Learn more from these details. Samsung dryer is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01000979/ You may also watch our youtube video about "What noises your dryer makes and why": https://www.youtube.com/watch?v=86vxZamgYwQ Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Washing machine shakes & vibrates or is noisy: https://www.youtube.com/watch?v=ywOrH59K9Rw Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145245346, to help our team pull up your information. Have a great day! ^Chrystel
Not Good
It has been several months since our purchase. The washing machine is just simply o.k., the dryer is horrible. No matter what setting, my clothes never dry completely. Towels need two cycles, one on towels and another timed dry because it always completes too soon and towels don't dry properly. Wouldn't purchase again.
We understand how important the role of your dryer is for your household and ensuring your clothes are dry, Burgh412. Let's get the information you need to maximize your appliance drying capability. Check the link below to troubleshoot poor drying results in your Samsung dryer. Please select the right scenario and follow the hyperlinks and video for more guidance to get the best results after using the dryer. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Should you need more assistance with the dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146198936) to help our team pull up your information when you message us. Have a great day. -Ernest-
Frustrating Experience with Dryer AI: Clothes Rema
The AI is bad. Clothes are never dry because the AI stops the dryer prematurely. Even when I set a 1-hour cycle, it stops in the middle and I get a message saying the laundry is done. I either need to air dry the clothes or restart the cycle. DO NOT BUY THIS.
Hi there, The dryer goes hand in hand with your washer. Let's get the information you need to ensure your dryer provides the best performance. The links below will help ensure your dryer completes a cycle and guide you in getting dry clothes after each cycle. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Should you need more assistance with the dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148239532) to help our team pull up your information when you message us. Have a great day. -Ernest-
Stackables
[This review was collected as part of a promotion.] I bought these as a stackable & also purchased the control kit to be able to control the dryer from the washer, at first it did not work when they were installed, after a tech was sent out, it was fixed & works well. As for my 4 Star review, some settings on drying like the Normal seem to turn off prior to items being dry, so the best setting to use is the Time Dry to avoid that happening.
Dryer won't stop spinning.
After almost two years the dryer doesn't stop spinning. Even after I turn it off, when I close the door it spins even dough it is off. We tried cleaning the vents, resetting the circuit and nothing works. Videos on you tube show how to fix it but I feel like this should not happen. The comments in the video say that many people have problems like mine and some of the comments are dated 7 years back. So how come Samsung doesn't fix this problem for 7 years? They invest in Smart things , functions such as starting your circle remotely but what we need is just working dryer. If I can't turn it in/off and it keeps spinning all this functions are USLESS .
Hi there, We understand how frustrating it can be to have a dryer that keeps spinning, and our goal is to help you. We shared a link below with steps to help with your dryer. Samsung dryer will not turn off or stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01001990/ We'd love to speak with you to provide more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148436617) to help our team pull up your information when you message us. Thank you. -Kimberly