We genuinely care for the washer's betterment. Let's look into this and rectify the washing machine's functionality, MisD. When your washer stops mid-cycle, you can easily troubleshoot its performance by following the simple steps from the link below. There are recommended embedded links and a YouTube video included; kindly visit them. Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01000997/ This guide will walk you through the steps to be taken when getting an error code. Please go through the specific error code you're experiencing, click on the embedded links included, and watch the instructional videos. Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147471689, to help our team pull up your information. Have a great day! ^Chrystel

Hi Aybee, It's disappointing when a brand-new appliance doesn't perform as expected after proper installation. We wish to assist. I have shared a Samsung link below that can help with your experience. The link has an embedded video that we recommend watching in full as well as visiting the hyperlinks like "error code" for additional help. Samsung washing machine water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147247355 to help our team pull up your information. Leo