Hi Lilac, Thank you very much for reviewing one of our products. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! ^Chrystel

Hi there, We are aware of the importance of having a functional washer at home. We'd love to get this taken care of. Please click the link below if your washer is constantly unbalanced. For tips, browse over the hyperlinks and watch the embedded video. Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5): https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147752584, to help our team pull up your information when you message us. Have a great day. -John

Hello Tony, We know the disappointment of dealing with an unbalanced washer. Let us help. To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 You may also refer to page 58 of the user manual for other solutions when the washer vibrates excessively. https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147821363) to help our team pull up your information when you message us. Thank you. -Angelica

Hello Modoi, We are aware of the significance of having a functional washer at home. We are here to assist you. We recommend checking the link below for steps to help with your washer that stops during a cycle and takes time to finish. Click on the embedded words and choose "No" under "Did this resolve your issue?" option to access the complete instructions and watch the video tutorial. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ We'd be delighted to speak with you to provide more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148392897) to help our team pull up your information when you message us. Thank you. -Kimberly