Hi there, W all want to improve the washer's performace. Let us get the washer working properly. Here is a link to help you with the washer. Please follow the steps and click the hyperlinks for further assistance. Clothes are not clean after washing in Samsung washing machine. https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Also, to help you when the washer is off balanced. Please follow the steps on the link below and click the hyperlinks for further help. Samsung washing machine spins poorly. https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147562473) to help our team pull up your information. Have a great day. ^Aloe

Hello Cait, We want to know more about what transpires with the washer and would like to assist. You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hello Nesha, We understand the inconvenience of dealing with a washer taking hours to wash a load. Let us help. Below is the troubleshooting link to help with the washer cycle taking a long time to complete. This guide also includes resources on the best laundry load size for your washer and its cycles, settings, and features, which we highly recommend checking out. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149156939) to help our team pull up your information when you message us. Thank you. -Angelica

We genuinely care for the washer's betterment. Let's look into this and rectify the washing machine's functionality, MisD. When your washer stops mid-cycle, you can easily troubleshoot its performance by following the simple steps from the link below. There are recommended embedded links and a YouTube video included; kindly visit them. Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01000997/ This guide will walk you through the steps to be taken when getting an error code. Please go through the specific error code you're experiencing, click on the embedded links included, and watch the instructional videos. Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147471689, to help our team pull up your information. Have a great day! ^Chrystel

Hi There, Thank you very much for your observation on our washer. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Kimberly