Hi there, W all want to improve the washer's performace. Let us get the washer working properly. Here is a link to help you with the washer. Please follow the steps and click the hyperlinks for further assistance. Clothes are not clean after washing in Samsung washing machine. https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Also, to help you when the washer is off balanced. Please follow the steps on the link below and click the hyperlinks for further help. Samsung washing machine spins poorly. https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147562473) to help our team pull up your information. Have a great day. ^Aloe

Hello Modoi, We are aware of the significance of having a functional washer at home. We are here to assist you. We recommend checking the link below for steps to help with your washer that stops during a cycle and takes time to finish. Click on the embedded words and choose "No" under "Did this resolve your issue?" option to access the complete instructions and watch the video tutorial. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ We'd be delighted to speak with you to provide more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148392897) to help our team pull up your information when you message us. Thank you. -Kimberly