We genuinely care for the washer's betterment. Let's look into this and rectify the washing machine's functionality, MisD. When your washer stops mid-cycle, you can easily troubleshoot its performance by following the simple steps from the link below. There are recommended embedded links and a YouTube video included; kindly visit them. Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01000997/ This guide will walk you through the steps to be taken when getting an error code. Please go through the specific error code you're experiencing, click on the embedded links included, and watch the instructional videos. Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147471689, to help our team pull up your information. Have a great day! ^Chrystel

Hello Nesha, We understand the inconvenience of dealing with a washer taking hours to wash a load. Let us help. Below is the troubleshooting link to help with the washer cycle taking a long time to complete. This guide also includes resources on the best laundry load size for your washer and its cycles, settings, and features, which we highly recommend checking out. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149156939) to help our team pull up your information when you message us. Thank you. -Angelica

Hi there, We are aware of the importance of having a functional washer at home. We'd love to get this taken care of. Please click the link below if your washer is constantly unbalanced. For tips, browse over the hyperlinks and watch the embedded video. Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5): https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147752584, to help our team pull up your information when you message us. Have a great day. -John

Hello Tony, We know the disappointment of dealing with an unbalanced washer. Let us help. To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 You may also refer to page 58 of the user manual for other solutions when the washer vibrates excessively. https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147821363) to help our team pull up your information when you message us. Thank you. -Angelica

LeeAnn, we know how disappointing it is to deal with an unbalanced washer. We're here to help. Below is a link to help you diagnose when your washer gets unbalanced and takes time to wash your laundry. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial. Samsung washing machine won't spin or won't stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147036264) to help our team pull up your information. Have a great day. ^Camille