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Customer reviews for Samsung 5.5 cu. ft. Top Load Washer w/ Super Speed Wash for
Samsung 5.5 cu. ft. Top Load Washer w/ Super Speed Wash
4.5 out of 5 stars
stars539 ratings538 reviews
  1. 5 stars77% (415)
  2. 4 stars11% (59)
  3. 3 stars2% (9)
  4. 2 stars2% (10)
  5. 1 star9% (46)

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Showing 401-410 of 538 reviews
Sep 14, 2023
somunleashed2
5 out of 5 stars review

Capacity and Quietness

[This review was collected as part of a promotion.] This is our first time owning a topload washer, we were skeptical about it, but the washing cycle runs very quiet, spin cycle is also very quiet.. actually quieter than out old frontload washer. I connected my washer dryer set to Smartthings, it gives me notification when the cycle is done, I can even check in the app what exactly going now now and how much time is left. Large capacity but fits perfectly in our tiny laundry room.. Love the overall look.. Thumbsup from me!!

Review from The Insiders
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Jan 17, 2025
Yanna
5 out of 5 stars review

Best dryer hands down

[This review was collected as part of a promotion.] Best purchase i ever could have made. I love that it comes with so many options to match your needs. My favorite part is the smart mode. I can be anywhere around weather in or out the house and still recieve alerts for when it's finished.

Review from Samsung US
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Oct 28, 2024
Ms Bee
4 out of 5 stars review

Nice Washer with great features

[This review was collected as part of a promotion.] I brought this washer about 3 months ago and so far so good. I can connect with the machine via my smartphone sending my wash cycle settings and getting notifications when my load is complete. The rinse button inside is awesome if you want to pre soak or scrub some stains out. The inside of the washer is deep so if ur short you may have a hard time reaching the bottom of the machine. The only draw back I have is the pre set settings. Most is set for over a hour so I usually just do my own settings for my individual wash cycles. I'm very pleased with my purchase.

Review from Samsung US
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Oct 11, 2023
Tahrens11
4 out of 5 stars review

Great washer with smart features

[This review was collected as part of a promotion.] This is an awesome washer for anyone who enjoys smart home devices and Samsung products.  As a washing machine, it preforms perfect like you would expect from a Samsung appliance.  I have washed numerous loads of laundry by now and have had no issues getting clothes of all types clean.  There are many different presets for different types of clothes or other laundry items.  The best part however, is the addition of the smart features.  It was extremely simple to connect to the Samsung Smart Things app. Once connected it can be easily controlled from the app.  You can set the exact settings you want and send them to the washer.  The best part is being able to see how much time is remaining and getting notifications when complete.  The only downside is that you have to remember to turn the washer on and enable smart control each time you use it.  As long as you remember to do this when putting the clothes in however, it isn't much of a problem.

Review from The Insiders
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Oct 7, 2024
Lizzi
1 out of 5 stars review

Horrible

Run for your life from this washer! If you like a high water bill then get it! Unfortunately it can’t handle spinning large and even small loads. It’s very iffy. Sometimes it will sometimes it won’t even after adjusting the load. It gets out of balance and then fills back up with fresh water multiple times until it’s balanced where it feels fit. We tried replacing the springs it seemed to help at first then back to UR or UB code. Until I get a new washer I can trust I have to babysit my laundry while I use this machine to make sure it doesn’t keep filling with water all day just to spin water from the laundry. Shameful!

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
reply from SEA Care

Hi Lizzi, Thank you for sharing your experience with the Samsung washer. It sounds like the washer's spinning and balance detection have been quite frustrating, particularly when dealing with unbalanced loads and excessive water usage. The repeated filling of water to rebalance the load, along with error codes UR and UB, is understandably concerning. For further insight into the washer’s operation, please refer to the "Troubleshooting" section of the manual, starting from pages 58, 59, and 63, which provides information on addressing these codes. You can also look into the "Determine the load capacity" tips from page 31 to help manage uneven loads. To resolve issues with your washer, please follow the links and hyperlinks. If the problem persists after completing the recommended steps, click on "no" for further assistance. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose? recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147583275) to help our team gather your information. Have a great day. ^Charles

Mar 13, 2025
Tiffany
1 out of 5 stars review

Worst Purchase EVER!!!

One of the worst purchases I’ve ever made! The washer doesn’t fully wash clothes. Full or half loads. Doesn’t matter. Parts of clothing are literally dry when the cycle is done. Also, I’m 5’3….I break my back bending over and trying to reach the clothes at the bottom. And the dryer!!! Is a nightmare! It stops when it senses your laundry is dry. When it’s not all the way dry. And you can’t override its settings.

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
reply from SEA Care

We greatly appreciate you sharing your experience with washer Tiffany, To help improve the washers' performance, please see the link and hyperlinks within The clothes are not clean: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ TO help with the dryer, please see the link below. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148587236) to help our team gather your information. Have a great day. ^Charles

Oct 17, 2024
Gian
1 out of 5 stars review

Very Poor design!!! Avoid and buy a front loader

This washer has a design flaw in the suspension rods. The damper will not last long and when is damaged it will affect the spin cycle causing unbalanced load error. I had this problem after just a year and a half. You can change the suspensions rods by yourself but that will not solve the problem, they will be damaged again in 2-3 months. If you call the repair service it will cost at least half of the price of the washer. It is unbelievable that they are still selling this machine! Avoid to waste your money with the top load and buy a front load!

Review from Samsung US
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reply from SEA Care

Gian, we understand how it feels when the washer displays an error code. Let us help you. Below is a guide to help you diagnose if your washer has an unbalanced error code. Please choose "dc*, Ub, U6, Ur, UE, 1 Ub, 1U6: Unbalanced Load Error." Kindly click on the embedded word. Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code  Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147610789) to help our team pull up your information. Have a great day. ^Camille

May 21, 2025
Genb
1 out of 5 stars review

Worst washing machine ever

The worst washing machine EVER. Can not wash anything without it going off balance. Want to wash one towel? Nope off balance. Want to wash 4 towels? Nope off balance. Basket of laundry? Off balance. Do not buy this washing machine unless you want to spend hours doing any sort of laundry for one load.

Review from Samsung US
Helpful?3J1FDKWCFLO513603563113
reply from Samsung Care

Hello, We know the disappointment of dealing with an unbalanced washer. Let us help. To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 We have also provided the user manual for your model. See page 58 for other actions when the washer vibrates excessively. https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149267911) to help our team pull up your information when you message us. Thank you. -Angelica

Aug 29, 2023
Esbrooks
5 out of 5 stars review

Amazing washer!

[This review was collected as part of a promotion.] This washer is amazing! It replaces a front load that always had a funky smell because of the scum that was left in the seal. I was so glad to be able to replace it. The drum on this washer is so deep and fits so many clothes. I almost need a stool to reach the bottom! There are many settings for every load type and even a self clean option. Excited to try that function out! Its very quiet and you can hardly hear it when its running. I paired it with my smart things app and its so cool to be able to control it from my phone. It even shows the time left on a cycle. This feature will be amazing for when I'm away from home and forget to start the load! Overall I've been so happy with this washing machine!

Review from The Insiders
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Aug 19, 2023
Anonymous
5 out of 5 stars review

Samsung has just raised the bar again

[This review was collected as part of a promotion.] Samsung has just raised the bar again for all its competition. Their new 5.4 cubic foot extra large capacity smart washer is unbelievable. It now comes with an active water jet so you can pre-treat your laundry before you start the wash cycle, speaking of that it has 12 preset wash Cycles. With Samsungs new technology, this washer reduces noise and vibration. This new washer has a soft closing lid so it doesn't slam, it's self-cleaning, it has 10 different wash options, five different temperature settings, and five different soil settings. Plus with the filters, it also helps to remove pet hair from your laundry. This thing is absolutely awesome. We did several loads this week and I can wash a full load of clothes now in 28 minutes. If you use the SmartThings app you can monitor the wash cycles and schedule the washer to start or stop

Review from The Insiders
Helpful?3J1FDKWCFLO513603563113