Hi there, We can feel the disappointment you have with this washer. We are here to help you with it. We recommend checking the resources below for steps to take when the washer is showing it is unbalanced. Please watch the video and kindly click on the embedded words for more details. Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147164923), and it will help our team pull up your information. ^Rodel Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/

We aim to provide a hassle-free experience when using your washer, Escobar. Let's help you out. If your washer shows a DC error, please follow these steps to rectify the issue. Click the link and hyperlinks and watch the attached video for tips. The washing machine displays an error code (see the exact dC error that you are seeing in your unit): https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147001017, to help our team pull up your information when you message us. Have a great day. -John

Hello there, We understand the frustration if your clothes come out damaged after using the washer and the dryer does not heat enough. Allow us to help. Here is a guide to help if your clothes are torn after using the washer. Please choose "Clothes are torn, ripped, or shredded." Kindly click on the embedded word. Laundry is stained or damaged after using Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01108628/ If the washer experiences unbalanced loads, we highly recommend following the troubleshooting guide below to help maximize its performance. There are embedded links; kindly visit them. The Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Below is a link to help you diagnose if your dryer is not hot enough. Please click on the embedded word. Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147619361) to help our team pull up your information. Have a great day. ^Camille

Hi Katy, Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day, -Ernest-