COMPLETE JUNK (DONT BUY) I bought this washer a little over a year ago and the PBA module failed. Samsung doesn’t sell that part ending in the right part number for my washer nor can I find it anywhere else. My part number is DC92-02965D. The only ones I’m finding end with g,c,f,b. They look the same and have the same plugs but trust me they won’t work ask me how I know. Now I’m stuck buying a new washer and I’m not happy about it. It would be really nice for these manufactures to actually make parts/stock parts they know that’s going to fail like the (pba module) it’s a year old washer like come on get you stuff together Samsung.

[This review was collected as part of a promotion.] The top load washer is very good. It is very quiet when in operation. It is gentle in it's operation. It has many settings for the wash cycles and very easy to operate, It also looks good. We are very happy with this purchase.

Bought this washer 3 years ago worked okay with occasional UB (unbalanced) codes. Now we constantly get UB code even when using light loads and rebalancing the loads by hand. Had a repair person out and they were unable to diagnose the cause. They said this is a frequent occurrence with all Samsung washers. Will never purchase a Samsung appliance again. Save your money look elsewhere. We will be going with a speed queen as recommended by the technician.

[This review was collected as part of a promotion.] I’ve been really impressed with this washing machine. The large capacity makes it easy to wash big loads, which saves me both time and energy. I especially love the smart technology features, being able to customize cycles and let the machine sense the load size and adjust water levels is a huge plus. It runs quietly, cleans thoroughly, and feels like it was designed to make laundry so much simpler.

Horrible washer !! It bangs around even with a tiny load and doesn’t finish!!! When you put only spin cycle, it fills with water ! It makes me want to crawl my skin off and rip my hair out !! Warranty is out so I’m stuck with this piece of crap washer !!!! The biggest regret and now I have no money for a new one !!! DO NOT BUY !!!!!!

[This review was collected as part of a promotion.] Its a beautiful appliance that is just big enough to wash my king size blankets and my 10ft throw blanket. Im getting used to all the new features compared to my old washing machine. I had a older version of this appliance which I gave to a friend. 10 years later and it's still chugging along!

The design of Samsung is not made to last. There are rods in them that break and are not covered by the warranty. Samsung doesn’t tell you this and instead will gives you the run around and then sends a repair tech out that will charge you $170 just for showing up and telling you they can’t do anything about it unless you want to dish out an additional $800 for labor/parts. The washing machine is in fact useless. Samsung is really out here stealing our money. I called Samsung to see if there was anything they can do (issue a credit of the $170) and of course they said no. I even suggested if they could put the $170 towards a new machine for me but they said no to that as well.

[This review was collected as part of a promotion.] Single person so do not do a whole lot of laundry.power is intermittently staying on after cycle complete.tried to do warrenty on line yesterday but got an error.was given # to call.first time was 14 minutes before i got cut off.2nd lady could not understand my problem she kept saying washer not spinning and finally said that she would have service call me so i am waiting on service to call me.

[This review was collected as part of a promotion.] While I am new to the motherboard types of washer and dryers, it has been a great experience so far. The biggest learning curve for us - why didn't the water beginning filling the tub immediately? The washer actually spins to sense and identify the load mass, then calculates the needed washer and time. Only then does the actual water begin to fill. I had to look online to find out tidbit and appreciate the fellow reviewers that had stated so. After our learning curve, we are looking forward to17 Washing cycles. So many options and choices that we've only tested a handful in the week we have had it. Impressive items on the Washer are the WaterJet options (no sink needed), agitator for extra cleaning, and Super Speed Wash, decreasing the overall time. * I love the WaterJet option since a sink is not near the Washing Machine. * The Agitator is doing all as claimed by Samsung. I was able to watch it spin and work through the glass top. Software: SmartThings and Smart Care * SmartThings is a fantastic app. Not only does it provide real time information for your washing cycle, it helps understands all the available configuration options. The User Interface (UI) is very easy to use and follow. The barcode on the physical washer made it super easy for the software installation. * Need help troubleshooting a problem or code? Smart Care is there. It is a very helpful and intuitive user interface. If you still are stuck, support numbers are available in the app. Overall, we are impressed with our initial week of using the Samsung Washer and look forward to utilizing the full suite of options.

[This review was collected as part of a promotion.] They look so nice in my laundry room. I’m so glad Samsung brought back the agitator in the washers. I can tell difference between my old washer and my new Samsung with the agitator, close lock much cleaner than before . Even the quick wash cycles does great job cleaning the clothing. With built-in Wi-Fi I can control my cycle from anywhere. I will tell my family to place their clothing in the machine and I will take care of turning it on. With the large capacity I can wash the whole family loaded in one cycle makes my job much easier and saves on water and electricity. This is a great washer and dryer set. I totally recommend it.