6 months after purchase, started showing error code dC, have been an awful experience with customer service and the repair appointements, first two appointments tech came and 5 minutes later said he fixed it, next time I'm gonna use, same error code! On the third appointment the tech didn't even showed up. Terrible experience! No recommended at all!!! You're warned!

Frustrating machine. First, the good. It is big enough to swallow an oversized king comforter and clean it without complaint. The problem is that it is so deep that my 5'2" wife can't reach into the bottom to retrieve small items (it is directly on the floor). The other thing is that the functions are TOO "smart". Sometimes I just want to tell a machine what temperature to wash the clothes and how much. to agitate. In addition, while I like the ability to do multiple rinses, adding them adds a very long time to the wash. 3 rinses makes it take almost 3 hours to finish

This washing machine is JUNK!!! We had to replace the rods in it 4 times because it goes out of balance on even the lightest of loads!! Two person household here! Goes out of balance on a load of pajamas, socks and underwear!! Purchased in 2021 and sending to the scrapyard in Jan. 2025. There is no fix for the issue and we called Samsung and they will do NOTHING!!! Definitely not an ENERGY SAVER because when it goes out of balance, you have to manually reset the load - take out half of it - and when it goes out set on 5, it will jump back up to 21 and refill with water. GARBAGE WASHING MACHINE!!!

We've had this for about 8 months now and have overall been happy with the performance. The capacity is great and the cleaning power is great if you can find the right settings. The controls/settings are the downside. They're a bit confusing to understand what you need for your specific load. It's also annoying that on startup it resets to the same default setting which is never the one you're going to use even for a "normal" load so you're pressing buttons to adjust settings on every load. I do find that I end up using the "deep fill" option more than I expected on bigger loads to really get things fully clean. Once you get used to the settings it does perform well overall. We were also very happy with the perks you get on buying appliances from Sams Club. Much better value than the home improvement stores and the pricing at Sams is equal or better even before factoring in the perks, so I would definitely recommend Sams for your appliance purchases in the future!

[This review was collected as part of a promotion.] I bought this washer several months ago and I am so very pleased with it! Easy to use, cleans well, spins well. Being a large capacity machine it does take longer to run but I wanted a machine that will handle king sized quilts and it does beautifully! Will definitely be purchased a Samsung dryer when my current one gives up the ghost!

[This review was collected as part of a promotion.] Unfortunately it has been many years since I have had a brand new washing machine so this was a bit of a splurge for me. I was a little apprehensive at first but am I glad I took the plunge and made this purchase. It confused me at first that the water didn't immediately start running into the drum but after doing a little research I realized it was calculating how much water to put in for the load that I was washing. I really like that it uses more water as I try my best to be energy conscious and conservative. I love being able to look into the glass lid and see what stage the machine is in. I find it fascinating that the agitator and the drum move in opposite directions. The drum is really large for those big items that I previously had to take to an external laundry. Washing bedspreads and comforters will now be much easier. There are so many different settings but by far my favorite is the presoak option. My roommate is an auto mechanic and his clothes are really stained and dirty when he comes in from work. Washing them now has become a breeze! We no longer have to continue to reset the machine so that they get a good soak. I haven't quite mastered the Smart Things app. That will be a work in process but I look forward to doing more research and learning how to master this machine. I am really pleased with it!

[This review was collected as part of a promotion.] Was easy to set up, it's easy to use, all of the different options are fantastic! It is SO quiet you can't hardly even tell it's running! If there is any negative it would be that you cannot put throw rugs or mats in it, but that is because of sand and dirt that can damage it.

The worst washing machine EVER. Can not wash anything without it going off balance. Want to wash one towel? Nope off balance. Want to wash 4 towels? Nope off balance. Basket of laundry? Off balance. Do not buy this washing machine unless you want to spend hours doing any sort of laundry for one load.

[This review was collected as part of a promotion.] I recently upgraded my washing machine after 25 years! I love how the Samsung washer is very easy and straightforward to use. I also love all of the different features that make it easy to know which wash option I want depending on the clothing load. I highly recommend this top load washing machine!

[This review was collected as part of a promotion.] I love this washer! It arrived at the perfect time as I had a bunch of laundry I needed to do including my bedding and 3 blankets for the dogs. I did 3 loads of laundry - 1 for my bedding, 1 for the dogs bedding and 1 for clothes. This would usually take me AT LEAST 5 separate loads but this washer had so much extra space. I've used about 4 of the 17 wash cycles, including downloading the Eco Cold onto it from the SmartThings app. Speaking of the app - setting it up was a complete breeze. I've used SmartThings extensively before but this was by far the easiest. After installing and running a test load I was prompted on my phone to connect to the washer. The best part is I was all the way up stairs and it still connected. When I went downstairs to check on it I was able to easily scan the QR code to finish the setup. I wasn't entirely sure how I felt about the wifi feature but after spending the day using it I love being able to check on the status or get the remaining time. This is even more true because the washer is just *so* quiet that I can't tell if it's running from anywhere else in the house. Now I just get a notification on my phone that it's done and I know to go down there. While we're on the topic of the app, there was only one downside that I have found with the washer and the app so far - I would love to be able to create my own custom preset that I could download to the washer. For example I typically wash my clothes on "Normal" but with cold water. The washer by default uses hot water, which isn't a big deal to change. However if I could just create a new preset on the app and download it to the washer that would be absolutely amazing and I do feel like this is a missed opportunity. However there is just so much to love here. The huge capacity and nearly silent operation are almost mind blowing. I also love that as I'm changing settings on the control panel that it shows me exactly how long it will be running for. Attached is a not-so-great photo of my current setup. I have a shelf above the units that will either need to be raised or re-located as these are slightly taller than my old ones. So for the time being they're sticking out further than necessary in order to use them.