Hi Mitch, We understand how frustrating it can be when your laundry experience isn’t smooth. Let us help. I’ve shared a Samsung link below that provides guidance on improving your washing machine’s cleaning performance. The page also includes additional hyperlinks for further support. Clothes are not clean after washing in the Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ In addition, this washing machine model does not include a lint filter. We recommend the following: • Check pockets for any loose paper, such as receipts, which can break down and create lint. • Consider using a lint-catching bag. • Clean the machine tub by running Self Clean once every month or every 20 cycles. I have shared another Samsung link to help with the operational noise of the washing machine. Similar to the first link, it has hyperlinks that can be visited for additional assistance and has an embedded video that we recommend watching in full. Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance with your washing machine, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151471617 to help our team pull up your information. Leo

Patricia, we understand your frustration with the washer&#39;s performance. Let&#39;s get this taken care of. <br /><br />We recommend checking this link to help you troubleshoot if your laundry is too wet. Please click on the embedded words and choose the &#34;No, Did this resolve your issue?&#34; option to access the complete steps.<br /><br />Samsung washing machine spins poorly<br />https://www.samsung.com/us/support/troubleshoot/TSG10003485/<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1152164349) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille