I bought this mattress and after almost a month, it still did to inflate all the way. It is currently at 10-11in high. I tried calling the number provided in the description but since I bought it in store, I had to call the store directly. When I explained to the store the issue I was having with the mattress I was told I needed to bring it in. This is a King mattress and I live by myself, I cannot carry a 127 lb mattress into Sams Club. I was told "that was my problem and not Sam's Club." I am unable to return it or get a refund for a mattress that is defective. This was poor quality on a mattress sold as well as poor customer service by Sam's Club.

We purchased this mattress for our camper. We received the mattress today and took pictures as we opened it. I looked at a lot of mattresses before ordering and decided to go with this one since it had really good reviews. And another factor was we would be able to take back to Sams if I did not like unlike others ordering off the internet. I was worried it would not expand the full 12 inches but it did in only 3 minutes. I was amazed. I only laid on it for a little while and it is soooo comfortable I did not want to stay on it to not disrupt it fully finishing the setup but after reading the instructions it says you can immediately sleep on it. After sleeping on it for a night or so I will update the review further. It is well made and was packed very well. Very happy with it so far.

The mattress gave me a great nights sleep right out of the box, no sore shoulders, no sore hips. To make the mattress even more plush I bought the Serta 3” Cool Nights Gel mattress topper and it is like sleeping on a cloud! I couldn’t be happier. The price for both was very reasonable.

Purchased this bed and the mattress corner edges never expanded to full size, Sams told me in order to return the bed has to be in the box, but if it was a regular mattress I could easily return it without even bringing the mattress back mind blowing experience. Even though on the box Serta says it’s can be returned

We bought this mattress 3 months ago and have really tried to like it. My husband cant sit on the side of it without sliding off and hates it. And I have horrible difficulty turning from side to side while lying on it because I just sink into the bed and just this morning I couldnt even get out of bed without help from my husband. (Truth be told I am not a tiny woman, more like a 2xl, but I have never had this trouble with any mattress including cheap air mattresses.) So, we chatted online with Sams and they gave us a Sams/Serta number to call. We called and gave them all our information. Supposedly in a week or two someone will call us to arrange a pick up and then we have to call back with a pick up number and they will credit our account. Then we will move our 10 year old worn out mattress back to our room and maybe we will have an ok nights sleep until we can by a better one. What a hassle. I am not sure I like this whole bed in a box idea! Really not sure memory foam is all its cracked up to be. I think we will end up doing the old fashioned thing and go to a mattress store if and when Sams ever picks up this thing. So if you like a really super soft mattress this might make you super happy. Otherwise, think again.

I bought this exact mattress a few years ago because I needed a firm mattress. I then moved to another state and it was easier to buy a new mattress at my new location - so of course, I chose this mattress. Because of various back issues I had to have a firm mattress. This is NOT the same quality mattress and is quite soft. I put an earlier review indicating that I was suspect since it came is a plain brown box ... but I tried to give it a chance. Well, it is giving me great back pain to continue to sleep on this mattress. With a ten year warranty, what are my options? Will Serta replace it with a FIRM mattress?

I got this mattress Feb 2018 and while it was comfortable at first that's not the case any more. Mattress seems to get some what deform and is not comfortable anymore. Waking up to back pain almost daily. I try to refund/exchange at the store but they told me it needs to be handle by the serta team. I call them and while they seem to care, i got an email a day later saying they can't do anything and it needs to be handle by the store. Went back to the store and guess what? They want serta to handle it. Nobody wants to take accountability for it.

I own two of these and they are great but not completely the same firmness. The first was bought in person in the club last summer and it was good but not quite as firm as I would have liked. The second one I got shipped to my home from Sams Club .com and that one is slightly firmer. I love them both I sleep on the first one every day and the second one is at a cottage up north that I use on weekends.

We purchased our mattress online for in store pickup and brought it home and immediately put it on the bed frame. The mattress never rose above 10”. And in fact, in some places it rose less than 10”. We gave the mattress a couple of weeks but it never rose anymore than it did in the first few hours after it came out of the box. I suspect that because the mattress was defective and didn’t rise properly, it also was much more firm than it should have been and caused me back pain every night I slept on it. We called the Serta line listed on the product page but was told that because we picked the mattress up in store, we would have to work with the store as they don’t help with anything more than a warranty claim if purchased in store. Sams told us we would have to return the mattress in store for a refund, so keep that in mind if you also have trouble with your purchase. We had to rent a uhaul to return this faulty mattress to the store which was a pain as it was a king and heavy and difficult to maneuver. So overall this was not a very good experience. I expected that Serta would be there to help us if there were any problems, making the return process simple, but that simply wasn’t the case. Had we purchased online and had the mattress delivered then perhaps it would have been different. Since that isn’t made clear in the product description where they recommend calling the Serta line for any issues, I thought it would be good to relate our experience here.

This mattress is HARD. The top layer of foam is nice, it gives when you lay down. However, the lower layers of foam do not give as well. If you are a vampire sleeper (one that never moves) you will be fine, as the bed will form to you over time. If you are an active sleeper (one that moves at all, or changes positions frequently) this is not the bed for you.