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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 1-10 of 796 reviews
Mar 1, 2018
Reviewer name: collectivelychristine
5 out of 5 stars
5 out of 5 stars review

Goodbye Back Pain!

This mattress is heaven! The mattress I had prior to this was about 8 years old. I kept waking up with a tight lower back and my overall sleep was suffering. I purchased this in December and since then, my lower back pain has gone away. It gives the perfect support and the gel memory foam is so supportive. My boyfriend loves it too! He's 226lb and i'm 155lb and it works for both of us. If you're looking for an affordable luxury mattress then I would highly recommend this mattress. It's not only affordable but it's a quality mattress and easy to transport and set up.

Helpful?70GQ544Y4G6E13602306210
Jan 30, 2021
Reviewer name: Conhop83
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serta memory foam 12" sleep to go

I love this mattress! The best mattress i have ever slept on. Its soft enough that it molds to ur body, but firm enough to keep u from tossing and turning. My complaint on this mattress is my blankets slip off the mattress really easy. It is really hard to turn onto ur side while laying down.

Helpful?70GQ544Y4G6E13602306210
Apr 6, 2021
Reviewer name: Jacqueline
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Better than we had expected based on other reviews

We found the mattress to be comfortable, not hot as others mentioned it to be. We were worrisome that the mattress would not hold up well with a heavier weighted sleeper and we found there to be no issues. With a traditional mattress I could feel every movement from my husband and my pets, not with this mattress

Helpful?70GQ544Y4G6E13602306210
Nov 18, 2018
Reviewer name: Joe
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress

I was surprised what a small box it came in and thought that surely after it expanded into full size that it must have to be too mushy in order to do that. I was wrong. It feels great! When you touch it, it feels firm, but when you lay on it your body presses into it just enough...Glad I got rid of my old Select Comfort bed

Helpful?70GQ544Y4G6E13602306210
Mar 16, 2021
Reviewer name: Monica
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Mattress

So far has been a great mattress. It is firm but soft, almost a perfect balance. I thought it was going to be too firm when I first started sleeping on it but I was worrying for no reason because I have had the best sleep I have had in years and no longer wake up with a backache. Comes in a box and is very easy to open and get set up. It did smell a little chemically, but has since went away. We use this with an adjustable frame and they work great together.

Helpful?70GQ544Y4G6E13602306210
Sep 6, 2023
Reviewer name: Iowalacey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No Pain In The Morning

This bed was easy to set up if you already have your frame ready. I set it up at 8:30am and left it "bare", and then slept on it that evening at 11:30pm. I am a side sleeper and I like to be close to the edge. This mattress does not disappoint. It is firm to the edge and has held it's shape for a few weeks now. Also, this mattress seems a bit firm when you first sit on it, but as soon as you get into your spot the mattress gives just enough that you are super comfortable. The bed is not bouncy.

Helpful?70GQ544Y4G6E13602306210
Mar 1, 2021
Reviewer name: TJsMom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Finally A Good Night Sleep

The Serta SleepToGo 12" Gel Memory Foam Luxury Mattress is wonderful. I loved the fact that we didn't need a big truck to haul it in since it came rolled in a box. It was packaged very well by the manufacturer. The mattress is so comfortable. On our old mattress, I would wake up whenever my husband turned over in bed. I no longer have this problem. I am sleeping so much better now. I also love the fact that I don't get too warm while sleeping on this mattress. I would buy this mattress again!

Helpful?70GQ544Y4G6E13602306210
Dec 25, 2020
Reviewer name: VNich
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good but not perfect

Its a nice luxury firm mattress, exactly what I was looking for. The gel memory foam top layer contours your body shape very well. At first it may seem too firm, however you slowly start sinking into it after a few hours of sleep. By the morning, you would have sunk almost an inch or two into the mattress and the support for the back is not the best. I find myself tossing and turning in bed the last 2 hours of my sleep. For the price, it deserves a rating of 4, but I am still looking for the perfect mattress.

Helpful?70GQ544Y4G6E13602306210
Oct 26, 2022
Reviewer name: James122
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good Deal

The mattress comes in a box.... wasn't sure how it works; but, after getting and finally setting up I wish I had bought at the store. The box arrived without any of the wheels to help get it around, also was quite damaged (the box). The mattress is fully compressed and wrapped so it fits smaller than the size of the box; which leave plenty of room for movement when shipping... there is no extra padding or anything to keep the box in shape when shipping. The mattress is good and the other part that wasn't quite up to snuff was it does take a while to get the mattress (unscrunched) so to speak. They don't say exactly how long, but it has been a week or so and the mattress still hasn't formed itself like in the picture. I'm thinking the one in the picture above was way before they put it into the shrink wrap and vacuum sealed bag. Went to the store to add a topper to the mattress as a result to get more of a square shape to the bed. Next time I'm going to try browsing and buying at the local Sam's Club.

Helpful?70GQ544Y4G6E13602306210
Nov 8, 2020
Reviewer name: Maria A
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Unsatisfied customer

My oldest son bought the 10” and I was happy and satisfied with the one HE bought. So I decided to upgrade my youngest what I thought would be even better, the 12” mattress but the ends took almost 48hrs to fully expand and all the ends go all the way down when u sit down. Not at all what we expected. We will be replacing this one sooner then we thought!

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

hello Maria, we are sorry to hear that you are experiencing issues with the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!