I?d like to think that I?m a smart shopper. I thoroughly investigate the products I purchase by looking at reviews on the website and on YouTube and other sources and hope I?m making a good purchase. I bought the mattress and got it home and it was really easy to assemble. But oh man, this mattress is like sleeping on bricks. Firm is not the word it?s more like extra firm. It was so bad that I had to sleep on the couch as I just couldn?t endure the back and hip pain. I hate to return anything to the store because I try to make things work but this mattress is a no go. No more mattresses in a box for me.

Bought the Serta 12” Luxury Gel Foam mattress (Queen size) a few weeks ago at Sam’s marvelous $100 discount, and liked it so well that I bought a second one right away for my guest bedroom! Consumer Reports rated this mattress as their #2 Best Buy (Mar 2018) at full price, after exhaustive testing, ahead of much pricier competitors. Comes in a box, easy to unfold once you break the vacuum seal... use a scissors to cut the plastic to avoid accidentally slitting the mattress. No foam odor. Expanded depth is more like 11”. Judge it to be medium firm. After much research, I feel this is the most reasonable, comfortable, portable bed solution!

Our new mattress arrived yesterday. It was easier than we expected to set up. We slept on it just five hours after removing it from the packing materials and placing it on the bed. No odor that we noticed, and very comfortable. I would describe it as firm with a soft surface. We are very pleased.

I have slept on this mattress for 5 wonderful nights now. Not too firm not to soft. I absolutely love it and have had the best nights sleep EVER!. I previously purchased a bed costing 3 times the amount of this mattress and after three months the bed sunk in where we slept. They would never honor the warranty even though it was a local family owned company that had over well over 30 years in business. i was so leery when buying a mattress again. So far I a pleased and I do recommend this mattress.

I tried out the 10" Gel memory foam in the store and it felt pretty comfortable so i figured i'd get the 12" I read this was a medium firm... it was like sleeping on a mat from gym call in high school. I found a mattress i like.... I am a plush mattress user for sure. I gave it a full week to let the foam get it's shape. Box came with no paperwork of any kind... But, found out on the net it can take 24-48 hours for the mattress to gain it's full shape. Waited a full week... after one night it wasn't gonna work for me. Wish Sam's had this in store to try before buying but, the return was super easy so... that part was good.

UNFORTUNATELY, this matteress is way to firm. I have had it for a couple of months now and my shoulders and hands hurt all the time since i got it. my hands go numb and the only thing i can narrow it down to, is the matteress is too firm. i want to return it, but sams club manager said no because its not wrapped anymore. how am i going to use a bed in a box if i cant unwrap it. i would like to hear from Serta on this to see what i can do. it was really expensive to buy this thing.

We've had this mattress for approximately 6 months, and we absolutely love it! I initially was the one having problems with our old, 12-year old innerspring mattress, and started looking for a new one. I was waking up with lower back pain, and sometimes pain in other areas of my back as well. Although it took about a week to get used to this mattress (it almost feels too firm when you first try it out), after this initial period, it's been nothing but perfect. I now wake up with zero pain, and do not wake up in the middle of the night from tossing and turning. I was skeptical about getting a memory foam mattress, but I'm so glad we did. My husband would prefer a bit more plush of a mattress, but he also wakes up with no pain and sleeps well during the night, so no complaints from him either. A quick final note - during my last pregnancy, our old mattress was unbearably uncomfortable. I'm pregnant again and this mattress has been phenomenal - I'm waking up restored and in no pain!

A fantastic mattress at any price and at the current price it is a gift. Luxuriously firm well describe posture & very comfortable temperature wise. Movement in bed and getting in and out of bed is very easy. Always a side sleeper, this is the first mattress that is a comfortable back sleep as well.

Saw this mattress in a consumer reports article on mattresses. This mattress was rated 6th overall out of about 50, the mattresses rated above all cost between $1000-3000. So I thought I would try this one because Sams had it on sale. The 1st week it was a little hard to get used to because I had been sleeping on box springs all my life but after that I slept like a baby which isn’t that easy for a 60 year old big guy. I used to wake up with sore hips on my old bed and I could only sleep about 7 hours because I would get so uncomfortable. But that is in the past with Serta, thank you Serta for making a bed where dreams are made! I have been able to sleep and lounge around in bed for up-to 12 hours. The only downside is I think I’m getting lazy.

This gel/memory foam mattress is like sleeping on a 2x4. It has, at the most, 1/2 inch give to it. It is so uncomfortable. This will be going back as soon as we order another one. We have had memory foam mattresses in the past, and they were plush and supported your joints. This one is just way too firm. If firm is what you are looking for... this is the one for you...