(1) Arrived in a large, tall plain brown box. My concern is that Sam's club sold me returned and/or used mattress. (2) Mattress has a stain on one side. (3) Mattress does not feel like the same model SertaSleepToGo that I purchased and enjoyed twice before. The previous mattresses were in a Serta box with convenient wheels. (4) Sam's Club will not accept a return in the store. They are requiring that I stay home for a pickup. So, I would have to take off from work to return the mattress. I am 100% dissatisfied. Heading over to Sam's Club now to request a full refund for my plus membership.

This is like sleeping on a table or slab of cement. The foam is too dense for lighter frame people. I feel like I'm on up hard a counter. There is NO PRESSURE RELIEVING points when you sit atop this. To make things even worse, this foam mattress is so hot I believe in spontaneous human combustion now. I bought this a month ago and wake up every morning sore and stiff, and because of covid I waited on the phone for 47 min to get someone who ultimately told me to call local club, which was horrible at customer service for me. I would never recommend this bed, or buying in-club in case you ever need assistance because this 100% Serta guarantee is sketchy if "not bought on-line". I feel the Sam’s Club Member Services AND the members-only Serta hotline Serta Mattress Specialists should have a much better system to assist members than I have experienced.

I bought the Serta SleepToGo 12" Gel Memory Foam Luxury Mattress and I have to say it is more comfortable than my previous mattress. However, I paid $700 for it and I expected better quality. I have encountered some of the same problems that other reviewers have mentioned, such as sagging and heat retention. But my biggest issue is that the mattress is not 12 inches thick as advertised. It is only 10 inches and it has not expanded to its full size even after a year of use. I feel cheated and disappointed by this product.

I though I had researched this mattress enough and expected a "Firm" mattress. It is not firm. All the layers on top make it pretty soft. Also, the fact that it is a foam mattress leaves it with no real structure at the edge of the mattress. So edge lacks support. I have not returned it yet, but am definitely thinking about returning it. I have flipped the mattress over and am sleeping on the "bottom" of the mattress - that actually is reasonably "Firm".

We bought this Serta 12" gel memory foam to go mattress expecting a 12 inch mattress! Is this mattress comfortable...yes! Is this mattress good looking...yes! Is this mattress a good savings right now... YES!! Is this mattress as it states a 12" inch mattress...NO!! I have waited and waited for it to only reach 10" at best. There is a Serta mattress for 50 bucks less right now(150 bucks after sale) that is advertised as a 10" inch mattress. Just buy that one and save yourself from anticipation of getting a 12 inch mattress! That is why I gave it a 4 star rating over a 5 star one. SO basically all the dimensions of each layer specified are not true according to this mattress.

I ignored all the bad reviews and bought this one as I trusted the Serta brand, but now I’m not quite happy with my purchase. The mattress never goes to 12 inches, 10 inches is max. I’m a side sleeper and my shoulders hurt a lot if I’m too long on one side. The edges are too soft and you cannot sit firm on the edge. The good thing is the other person sleeping on the same mattress doesn’t get disturbed by your movements.

This mattress was purchased to replace a similar mattess purchased years ago. We figured being name brand it was a pretty safe purchase. We opened the mattress and gave it two days is a warm room to expand. It only got to 9.5 inches, not the stated 12. The cover was still very loose unlike the mattres we were replacing. We have slept on it for 2 weeks and it is terrible. It's like sleeping on a board. We put a 4" foam topper on it hoping to not have to return it and it's hardly any better. We will be returning and do not recommend purchasing this product.

Fantastic mattress! Never slept better.

I unrolled it and got on it and moaned for 20 minutes. It felt so good it was like I was dead.

Awesome mattress.... Firm but slightly soft.