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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 641-650 of 796 reviews
Jul 10, 2021
Reviewer name: Carl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best mattress in the state

I am sleeping good!!

Helpful?70GQ544Y4G6E13602306210
Aug 8, 2022
Reviewer name: Zuzu
1 out of 5 stars
1 out of 5 stars review

Better off sleeping on the floor

I bought this bed 2 days ago and returning it TODAY ! Hard as a rock

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi Zuzu. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is to firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945.

Aug 24, 2022
Reviewer name: Thomas
1 out of 5 stars
1 out of 5 stars review

very disappointing

Sagging significantly within 2 months. Wouldn't re wasting your time or money.

Helpful?70GQ544Y4G6E13602306210
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

May 3, 2021
Reviewer name: MRandaz2
5 out of 5 stars
5 out of 5 stars review

ABSOLULETY LIKE SLEEPING ON A CLOUD!

Bought this for our camper, and I am so very happy we did! It is so very comfortable, I am buying one for our home bed also!

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi there, thank you so much for taking the time to leave us this amazing review. We're so happy to hear that you are happy with your new Serta Sleep ToGo 12" memory foam mattress.

Sep 16, 2019
Reviewer name: Sarah1952
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Too hard

I bought this a month ago and thought I would adjust to the firmness but I haven’t. I plan to return it.

Helpful?70GQ544Y4G6E13602306210
Jan 19, 2021
Reviewer name: Kathy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serra Mattress

I’ve only been sleeping on it a week, but happy with it. It’s a big warm. Soft , but supported . Expanded instantly and no odor

Helpful?70GQ544Y4G6E13602306210
Mar 28, 2021
Reviewer name: AJ
1 out of 5 stars
1 out of 5 stars review

Misleading it’s not 12” , it’s 10” matters

It’s just 10” Mattress. Never Expand to 12” as they claimed it is. For the 2nd night I’ve stared experiencing a back pain. DO NOT BUY IT!!

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi AJ. Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would be happy to help.Our 10-year limited warranty covers variance in dimensions of more than 1 inch (once the mattress has had time to expand).Based on your comments it sounds as if your mattress may be exhibiting signs of a defect.We'd like to encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. They will be able to answer any questions you may have and get a warranty claim started if needed.We hope this helps. Best, The Serta Team

Dec 29, 2021
Reviewer name: Shampoo pro
2 out of 5 stars
2 out of 5 stars review

Queen size mattress

Bought it a week ago took out of the box 3 days ago will only go 9 inches high and it’s supposed to go 12 inches. Very disappointed.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi there! We are sorry to learn of your experience and want to help. Please call us at 1-888-240-1945. Thank you.

Jan 4, 2018
Reviewer name: Babs
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Brick hard.

The first 3 days was okay but day 4-7 it got harder and harder. I'm sleeping on my old mattress and waiting for help to return the memory foam.

Helpful?70GQ544Y4G6E13602306210
Sep 16, 2021
Reviewer name: Brownie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Soft rock

Not worth the money, don't care if it was on sale. Still overpriced. Did not sleep well, and reflects body heat back to you.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We're sorry to hear you were less than satisfied with your mattress. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.