Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

Member photos

  • +35 images
Sort by |
Showing 661-670 of 796 reviews
Feb 21, 2019
Reviewer name: Stuck
2 out of 5 stars
2 out of 5 stars review

Did not last

This mattress was very comfortable for about 3 years. It is 4 years old now and has a very noticeable dip on both sides. I feel like I am sleeping in a hole.

Helpful?70GQ544Y4G6E13602306210
May 7, 2021
Reviewer name: JBOS
5 out of 5 stars
5 out of 5 stars review

Amazing Sleep and Value

This bed is really the best and for the price. I like firmer beds but with some comfort plush. This does the job and also makes less transfer of noise or movement when sleeping with others!

Helpful?70GQ544Y4G6E13602306210
Mar 28, 2021
Reviewer name: Bonguyen
3 out of 5 stars
3 out of 5 stars review

It's not 12" height. It's 10" after 24 hrs

I've bought a full size and it got 11". I'm ok with that. Thus I bought this queen size and I'm thinking to return it because it could be d efected since it's height only 10".

Helpful?70GQ544Y4G6E13602306210
Aug 28, 2024
Reviewer name: Pick up
5 out of 5 stars
5 out of 5 stars review

Pick up at the local Sam's Club

I would prefer to pick up my mattress at the local Sam's Club after online order. If it’s delivered to my apartment and left outside my door, I’m worried that someone might steal it. I’m willing to pay the delivery fee. Is this possible?

Helpful?70GQ544Y4G6E13602306210
Dec 30, 2019
Reviewer name: Jp
1 out of 5 stars
1 out of 5 stars review

No

If this is considered medium firm, I'd hate to see what firm is. I've had this for over a month and its still hard. Not at all what i thought memory foam would be. My kids both have memory foam mattresses and they are super soft and comfortable.

Helpful?70GQ544Y4G6E13602306210
Dec 4, 2018
Reviewer name: RC
5 out of 5 stars
5 out of 5 stars review

Awesome mattress.

First time I laid on it seamed kind of firm. However after sleeping on it for several months now I love it. Very comfortable. Never wake up with any aches or pains. I actually look forward to going to bed now. Works for my 225 lbs.

Helpful?70GQ544Y4G6E13602306210
Jul 8, 2020
Reviewer name: ding208
2 out of 5 stars
2 out of 5 stars review

Sinking Ship

I purchased this mattress on June 26,2020 and already we have a sink on each side of the mattress and neither of us weighs over 190lbs Not worth the money does not live up to the standards as advertised

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hello, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 26, 2018
Reviewer name: Jtfisch
2 out of 5 stars
2 out of 5 stars review

Sad

I chose this mattress based on Consumer Reports, and have owned it for two months. It is very firm, and that may be what I need. I've been sweating every night since. Now looking at cooling mattress pads. I currently have buyers remorse.

Helpful?70GQ544Y4G6E13602306210
Mar 21, 2019
Reviewer name: Abel
5 out of 5 stars
5 out of 5 stars review

Awesome mattress GREAT PRICE

Searchd other websites comparing prices.This had the most bang for your buck got lucky and snagged this for $499 Doesn't have the weird chemical smell. Not a bad deal for a king size bed! Me personally I like firm id say 7.5 out of 10 firm wise.

Helpful?70GQ544Y4G6E13602306210
Nov 8, 2021
Reviewer name: JC
1 out of 5 stars
1 out of 5 stars review

Look elsewhere

This is the worst bed I've ever had. After 10 months the bed has injured my back twice. It has no support at all and is way too soft. You immediately sink. The bed has indentations that don't go away. Highly disappointed from a major brand.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hello JC! We are so sorry to hear that you have not had a good experience with your Serta mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.