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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 451-460 of 796 reviews
Feb 11, 2018
Reviewer name: Smart Shopper 2018
1 out of 5 stars
1 out of 5 stars review

Brick Mattress

I?d like to think that I?m a smart shopper. I thoroughly investigate the products I purchase by looking at reviews on the website and on YouTube and other sources and hope I?m making a good purchase. I bought the mattress and got it home and it was really easy to assemble. But oh man, this mattress is like sleeping on bricks. Firm is not the word it?s more like extra firm. It was so bad that I had to sleep on the couch as I just couldn?t endure the back and hip pain. I hate to return anything to the store because I try to make things work but this mattress is a no go. No more mattresses in a box for me.

Helpful?70GQ544Y4G6E13602306210
Jul 5, 2020
Reviewer name: rie
4 out of 5 stars
4 out of 5 stars review

real comfort

I've been putting off shopping for a mattress for years even though I was way over do just the thought was overwhelming because picking out the right one takes time but I was waking up sore each morning feeling tired was effecting my mood at work that's when I knew I could no long put if off any more.I went to Sam Club after shopping online and reading reviews and decided on Serta sleeptogo I've had it now a littler over a week I sleep so much better and wake up feeling rested no more soreness this is a great mattress I've wrote a review on any product before but reading reviews on this product help me so much in deciding to purchase this product that I wanted to do the same for someone else, the only negative thing about it is my mattress had a crease down the middle from the way it was rolled up in the box that never fully inflated I had to put form pad underneath the mattress to even it out.

Helpful?70GQ544Y4G6E13602306210
Apr 6, 2018
Reviewer name: Kelly
5 out of 5 stars
5 out of 5 stars review

Excellent mattress

I have slept on this mattress for 5 wonderful nights now. Not too firm not to soft. I absolutely love it and have had the best nights sleep EVER!. I previously purchased a bed costing 3 times the amount of this mattress and after three months the bed sunk in where we slept. They would never honor the warranty even though it was a local family owned company that had over well over 30 years in business. i was so leery when buying a mattress again. So far I a pleased and I do recommend this mattress.

Helpful?70GQ544Y4G6E13602306210
Jun 10, 2020
Reviewer name: Webb
1 out of 5 stars
1 out of 5 stars review

Disappointed

We bought this mattress 5 months ago. For the 1st 2 weeks, we could not sleep due to the gas odor. We thought by airing it out, it would go away. It is still extremely bad after all this time. The odor gives us headaches and congestion every night. It is too expensive to throw away, but I am concerned it is dangerous to sleep on. I would not recommend this mattress to anyone. Sam’s certainly should not be selling this mattress.

Helpful?70GQ544Y4G6E13602306210
reply from Serta Team

Hello Webb, we are sorry that you are experiencing disappointment with your Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 27, 2020
Reviewer name: cloud23465
1 out of 5 stars
1 out of 5 stars review

Wanted to love this but, man it was aweful! Sams..

I tried out the 10" Gel memory foam in the store and it felt pretty comfortable so i figured i'd get the 12" I read this was a medium firm... it was like sleeping on a mat from gym call in high school. I found a mattress i like.... I am a plush mattress user for sure. I gave it a full week to let the foam get it's shape. Box came with no paperwork of any kind... But, found out on the net it can take 24-48 hours for the mattress to gain it's full shape. Waited a full week... after one night it wasn't gonna work for me. Wish Sam's had this in store to try before buying but, the return was super easy so... that part was good.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hello Cloud23465, We are sorry the Sleep ToGo 12" mattress did not meet your expectations. You may reach our Serta customer care team at 888-557-3782 if you still need assistance. Thank you!

Oct 3, 2019
Reviewer name: Odie Podie
4 out of 5 stars
4 out of 5 stars review

Amazingly Comfortable

I love my mattress. As soon as I felt this mattress in the store I knew my search for the perfect mattress was over. I had to order online and eight days later it was delivered to my porch. It was easy to handle and open. It expanded quickly. Yes I recommend this mattresses. It is the right mix of gel and memory foam. I struggle with mobility and I easily can transfer to my wheelchair to the bed with this mattress. Click here for more info. http://www.boggsblogs.com/2019/07/another-puzzle-piece.html

Helpful?70GQ544Y4G6E13602306210
Oct 31, 2020
Reviewer name: Trisha
2 out of 5 stars
2 out of 5 stars review

I feel like I’ve been ran over by a bus

We have tried this out for a few weeks now. I know it just my opinion, but I was so hoping this would make a difference for me. I’m about 5ft 120 lbs and had a car wreck years ago. I have neck issues and was hoping this would allow me to get a little more sleep. I know it’s not going to fix me, but I need sleep. My neck and shoulders have hurt worse. It’s very firm. It may be my mistake completely, but I really thought this was one of those mattresses that when she lying and it kind of phones in my woods around you. If that’s what you’re looking for this is definitely not the one. Not saying this is not a good mattress for somebody, but I definitely need to do some more research before I go out and shop again. Returning this today.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hello Trisha, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 9, 2021
Reviewer name: King Mattress purchaser
2 out of 5 stars
2 out of 5 stars review

Shop around before purchasing

I bought this mattress in a king size around October 2020. In the first few months after purchasing it, the mattress was up to standard and did what it was supposed to do per the description. Now, I wished I had purchased another brand because it is now sinks on both sides of the bed where we lay. I didn’t expect for this to happen so soon. I will have to purchase another mattress soon.

Helpful?70GQ544Y4G6E13602306210
Aug 15, 2019
Reviewer name: Frsth65
5 out of 5 stars
5 out of 5 stars review

Great so far!

Our new mattress arrived yesterday. It was easier than we expected to set up. We slept on it just five hours after removing it from the packing materials and placing it on the bed. No odor that we noticed, and very comfortable. I would describe it as firm with a soft surface. We are very pleased.

Helpful?70GQ544Y4G6E13602306210
Jan 15, 2020
Reviewer name: jenny
1 out of 5 stars
1 out of 5 stars review

So HARD

This gel/memory foam mattress is like sleeping on a 2x4. It has, at the most, 1/2 inch give to it. It is so uncomfortable. This will be going back as soon as we order another one. We have had memory foam mattresses in the past, and they were plush and supported your joints. This one is just way too firm. If firm is what you are looking for... this is the one for you...

Helpful?70GQ544Y4G6E13602306210