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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 461-470 of 796 reviews
Jun 23, 2018
Reviewer name: mike
5 out of 5 stars
5 out of 5 stars review

A super mattress at a great price!

Saw this mattress in a consumer reports article on mattresses. This mattress was rated 6th overall out of about 50, the mattresses rated above all cost between $1000-3000. So I thought I would try this one because Sams had it on sale. The 1st week it was a little hard to get used to because I had been sleeping on box springs all my life but after that I slept like a baby which isn’t that easy for a 60 year old big guy. I used to wake up with sore hips on my old bed and I could only sleep about 7 hours because I would get so uncomfortable. But that is in the past with Serta, thank you Serta for making a bed where dreams are made! I have been able to sleep and lounge around in bed for up-to 12 hours. The only downside is I think I’m getting lazy.

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Dec 15, 2019
Reviewer name: Mike
2 out of 5 stars
2 out of 5 stars review

Hard as a rock!

I like a firmer mattress, but this was ridiculous. We bought this for a second bedroom and our family who first slept on it woke up with back pain. I later tried it and could not sleep more than an hour before my discomfort woke me. Avoid u less you like really really firm beds.

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Mar 2, 2018
Reviewer name: Jomama
1 out of 5 stars
1 out of 5 stars review

Too firm

I have chronic back pain. Surgery did not help. I, in fact, may have made my back worse. This mattress is too firm for me. After two hours, I need to get out of bed because the pain is unbearable. Keep in mind, it is not the mattress but I could not recommend it based on my experience.

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Sep 24, 2018
Reviewer name: Savannah
5 out of 5 stars
5 out of 5 stars review

Great

We love our new mattress...unlike other memory foams that ship in a box, we slept on it the first night. It is definitely very firm. I would prefer not so firm but my husband likes it and says it has helped his back. I find it easy to fall asleep on this mattress and it seems pretty cool with the gel. Great price too!

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Nov 4, 2018
Reviewer name: Jenny
5 out of 5 stars
5 out of 5 stars review

Great Mattress - No More Back Pain!

We've had this mattress for approximately 6 months, and we absolutely love it! I initially was the one having problems with our old, 12-year old innerspring mattress, and started looking for a new one. I was waking up with lower back pain, and sometimes pain in other areas of my back as well. Although it took about a week to get used to this mattress (it almost feels too firm when you first try it out), after this initial period, it's been nothing but perfect. I now wake up with zero pain, and do not wake up in the middle of the night from tossing and turning. I was skeptical about getting a memory foam mattress, but I'm so glad we did. My husband would prefer a bit more plush of a mattress, but he also wakes up with no pain and sleeps well during the night, so no complaints from him either. A quick final note - during my last pregnancy, our old mattress was unbearably uncomfortable. I'm pregnant again and this mattress has been phenomenal - I'm waking up restored and in no pain!

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May 18, 2020
Reviewer name: Mari
5 out of 5 stars
5 out of 5 stars review

Love it,

I inherited the original tempurpedic foam mattresses and loved it. I recently moved and left it behind (EXTREMELY HEAVY). I needed a new bed that wouldn’t break the bank! I purchased this mattress in a box and am so glad I did! I had done research and couldn’t afford the thousands for a comparible type bed and finally decided on this one. I am so glad I did! I will look for this type hands down for any other mattress purchase!

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Jul 30, 2019
Reviewer name: Alive
4 out of 5 stars
4 out of 5 stars review

Good firm mattress

I tried this out at our local SAMS and ordered it online right after I left. Took about a week to arrive which I was fine with. It’s a good firm mattress and doesn’t have that “stuck” feeling. There is a slight odor when you first unroll it and it sticks around for a while. The packaging was a little disappointing due to the fact that the box was ripped in a few spots and had a light pink oily fluid on the plastic wrapping. Other than that it’s good mattress for the price and I would recommend this if you want something more on the firm side.

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Aug 16, 2020
Reviewer name: sharon4123
1 out of 5 stars
1 out of 5 stars review

8 months, and i HATE IT!

Bought end of November, replacing 12+ year old 14 inch foam from Sams Club. After one month, hurting so bad, every pressure point, we went and bought the 4 inch Foam pad for top. That made it to difficult to roll over! Trying to call, did get Sam's who says ?Serta department will handle?

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reply from Serta Team

Hello, We are sorry to hear you are experiencing an issue with your mattress. We would love to assist you with your order, you may also reach us at 888-557-3782 or online at https://www.serta.com/customer-care. Thank you!

Jan 21, 2022
Reviewer name: Justin T
3 out of 5 stars
3 out of 5 stars review

Not impressed after 1 week

My partner and I purchased this mattress about a week ago, it’s solid as a rock and has caused back pain. Unfortunately, we’re thinking about purchasing a mattress topper, or returning the mattress back to Sam’s Club. A good thing about the mattress is it does inflate in about 48 hours. It takes about 48 hours to bare the scent of the mattress.

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reply from Supplier Response

Hello Justin T, thank you for taking the time to leave a review. We are sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can get more information and assist you better.

Oct 25, 2018
Reviewer name: Teekay
1 out of 5 stars
1 out of 5 stars review

Sagging at the edges and feels so uncomfortable

I want my Night gel back, this mattress is horrible. I only got it because I wanted it with the adjustable base and wanted the white glove service. The base is firm but I rarely ever adjust it. The mattress is horrendous I should have bought the base separately and stayed with the Night gel which is what I had before. Trust me, stay away.

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