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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 311-320 of 796 reviews
Feb 11, 2022
Reviewer name: Btas
2 out of 5 stars
2 out of 5 stars review

Not as advertised 10 inches instead of 12 inches

The mattress seems to be decent quality however with some issues. First, it's not 12 inches thick. It barely reaches 10 inches thick and the cover is loose fitting. Second, obviously it never inflated all the way but this is especially obvious in the 4 corners where it's lower than the 10 inches of the rest of the mattress. We spent about $200 more for the 12 inch mattress. Should have saved our money. Stuck now because we got rid of our old mattress. Such a shame because other than the mentioned faults it could have been a great mattress.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hello there! All Serta mattresses are covered under Sam's 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 7, 2021
Reviewer name: Jarra
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable

This is my favorite mattress! I have replaced all the mattresses in my house with this one. I have back and neck issues and sleeping on this mattress is a dream! I don’t wake up with a back ache!! It cradles your body without leaving indentations. It’s not too hot. It’s just perfect for myself and my husband.

Helpful?70GQ544Y4G6E13602306210
Aug 24, 2021
Reviewer name: dale624
1 out of 5 stars
1 out of 5 stars review

Disappointed

This mattress was purchased to replace a similar mattess purchased years ago. We figured being name brand it was a pretty safe purchase. We opened the mattress and gave it two days is a warm room to expand. It only got to 9.5 inches, not the stated 12. The cover was still very loose unlike the mattres we were replacing. We have slept on it for 2 weeks and it is terrible. It's like sleeping on a board. We put a 4" foam topper on it hoping to not have to return it and it's hardly any better. We will be returning and do not recommend purchasing this product.

Helpful?70GQ544Y4G6E13602306210
reply from Supplier Response

Hi there! We're sorry to learn of your experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Sep 2, 2021
Reviewer name: brycefan34
5 out of 5 stars
5 out of 5 stars review

Love this mattress!!

I received the mattress 2 weeks ago, purchased b/c I have lower back issues. The first night I slept on it wasn't the greatest. I did some research and found that a mattress like this can take 2-4 weeks to break in. After only a few days it was much more comfortable! It's firm but I can tell where it's starting to contour to my body. My lower back is no longer stiff when I get up in the mornings which is a huge plus.

Helpful?70GQ544Y4G6E13602306210
Jan 12, 2021
Reviewer name: none
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

mattress

better than i expected.

Helpful?70GQ544Y4G6E13602306210
Apr 7, 2021
Reviewer name: Jebk
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Glad we purchased

We took a chance on this and bought it online from Sam's, sight unseen. I'm so glad it worked out. It's a wonderfully comfortable bed and we've been sleeping good on it. Our last memory foam mattress lasted about 7 years... This has a 10 year warranty.

Helpful?70GQ544Y4G6E13602306210
May 23, 2025
Reviewer name: MMK
5 out of 5 stars
5 out of 5 stars review

Serta bed in a box

This is our second of these mattresses. The first I handed down to my daughter and its still fabulous after 10 years. No divits or compressions. The second is now 6 years old and is still perfect. This is a firm mattress, so Im not sure why people are saying its soft. You can sit on the sides without it compressing down. Its a 10/10 for me.

Helpful?70GQ544Y4G6E13602306210
Feb 24, 2022
Reviewer name: Wanda Bryan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Its Great

I really love this bed .

Helpful?70GQ544Y4G6E13602306210
Oct 20, 2020
Reviewer name: Vindi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great value

Great value

Helpful?70GQ544Y4G6E13602306210
Mar 31, 2021
Reviewer name: VANESSA
4 out of 5 stars
4 out of 5 stars review

Firm Mattress

We bought this mattress 1 week ago. Once we opened the mattress it was super firm. first couple of nights were hard to sleep on. But then, me and my husband noticed our back problems where gone. Now the bed feels medium to firm but I don't think it will get any softer. I personally like firm mattresses but this I feel like it was too firm even though it did kind of help with our backs.

Helpful?70GQ544Y4G6E13602306210