Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.

Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for

Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.

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4.4 out of 5 stars

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Showing 81-90 of 369 reviews

Jul 30, 2015

user92

1 out of 5 stars review

Warranty is Problematic

Large can worked fine. Small one did not. After providing proof of purchase twice to the manufacturer, I still couldn't get a return authorization number in order to send it in for repair/replacement. Think twice about customer support from Ninestars.

Helpful?

reply from Nine Stars

Hi User92, Thank you for your review. We are so sorry to hear that the small one did not work properly. We definitely stand by our products and offer replacement parts at a low cost. Right now, we currently are offering free shipping! Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com. We look forward to assisting with getting your can functional again.

Apr 29, 2024

Newbie

1 out of 5 stars review

Quit opening

The larger lid quit opening, it only opens if you push the open button & only closes if you push the close button! Batteries are fine. Found online info to remove batteries for several hours to reset. Auto open/close worked for a day or two, then back to buttons. Removed batteries again, only auto open/close once or twice. Very irritating, company doesn't sell part, only entire lid for $35-40! Loved it when it worked!

Helpful?

reply from Nine Stars

Good afternoon, I sincerely apologize for the inconvenience and frustration caused by our garbage can. We would like to make things right for you. Please visit our website at https://ninestarsusa.com/ and fill out a claim so we can either send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Jul 19, 2015

Ikarenbt

1 out of 5 stars review

Trouble from the star dead in 6 months

Quiver would barely lift the first week of use. Tried a different brand of battery, that seemed to help. Now nothing seems to help. The cover won't lift even with fresh batteries. On the rare occasion it functioned "normally" it was nice but that happened so rarely I can't recommend it.

Helpful?

reply from Nine Stars

Hi Ikarenbt, Thank you for your review. We are so sorry to hear that the lid is not functioning properly. We definitely stand by our products and offer replacement parts at a low cost. Right now, we currently are offering free shipping! Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com. We look forward to assisting with getting your can functional again.

Sep 1, 2022

SC Shopper

1 out of 5 stars review

9 Stars should be ONE STAR!

We were recently given these trash cans as a gift. Initially, I thought, "Wow! These trash cans look really nice," until I actually started using them. The sensor lids wouldn't open when I needed them to (ex. carrying two handfuls of dirty, smelly trash), and they would open when I would just walk by emptyhanded! That should have been the first sign that these trash cans weren't for us. When I tried calling customer service with Nine Stars, no one answered the phone. I then emailed them, and no one responded to my pleas for a replacement or repair. This trash can is TRASH! I should have read the Yelp reviews on this product and returned our friend's generous gift before using it!

Helpful?

reply from Supplier Response

Hello, Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Oct 26, 2022

Susie

5 out of 5 stars review

Verified Purchase

FAVORITE TRASH CAN!

Great trash can! Easy to get bag in and out. Very easy to clean!

Helpful?

reply from Nine Stars

Dear Susie, Thank you for your review! We are excited that you are happy with this trash can! 😊 Should you ever have any questions, or concerns, please feel free to contact our customer service department at info@ninestarsusa.com. -Nine Stars Customer Service

Sep 11, 2024

Not Happy

1 out of 5 stars review

Verified Purchase

Yucky

Material is like tin foil i am Disappointed in the quantity 😔

Helpful?

reply from Nine Stars

Hi Customer, We sincerely apologize for the inconvenience you've experienced with our garbage can, and we understand your frustration. We strive to provide products of the highest quality, and it's disheartening to learn that your experience fell short of our standards. We genuinely appreciate your feedback and apologize for any confusion or frustration you may have experienced.

Jun 23, 2024

Robin

5 out of 5 stars review

Verified Purchase

Great Trash Cans with Auto Sensing Lids

Great price on two nice looking trash cans with auto sensor for lid opening and closing. Love them!

Helpful?

reply from Nine Stars

Hello Robin! So glad to hear you loved the self-opening feature!😊 lt's exactly what we aim for. Making things easier and more hygienic for you. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

Sep 30, 2022

5 out of 5 stars review

Verified Purchase

Sensor trash cans

It works as it should and I’m happy with my product

Helpful?

reply from Nine Stars

Hello JB, Thank you for your review! We are so glad you’re enjoying your trash can! 😊 Should you need further assistance, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Sep 8, 2021

L Letourneau

5 out of 5 stars review

Verified Purchase

Better than I hoped for

Great product. Great value. Works better than I anticipated.

Helpful?

reply from Nine Stars

Dear L Letourneau, Thank you for your review! We are excited that you are happy with this trash can! 😊 Should you ever have any questions, or concerns, please feel free to contact our customer service department at info@ninestarsusa.com.-Nine Stars Customer Service

Oct 23, 2020

2 out of 5 stars review

Verified Purchase

99999

I love not having to touch a trash lid. Just wish there was a can inside.

Helpful?

reply from Supplier Response

Hello,   Thank you for your review! We appreciate the feedback and we will most definitely relay your feedback for product improvement! If in the future you have any questions, please feel free to contact our customer service department via "Contact Us” form at www.ninestarsusa.com. We would be happy to assist!   -Nine Stars Group