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Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for
Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.
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4.3 out of 5 stars
stars
810 ratings370 reviews
  1. 5 stars73% (588)
  2. 4 stars12% (94)
  3. 3 stars3% (28)
  4. 2 stars3% (23)
  5. 1 star10% (77)

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Showing 81-90 of 370 reviews
Sep 1, 2022
SC Shopper
1 out of 5 stars review

9 Stars should be ONE STAR!

We were recently given these trash cans as a gift. Initially, I thought, "Wow! These trash cans look really nice," until I actually started using them. The sensor lids wouldn't open when I needed them to (ex. carrying two handfuls of dirty, smelly trash), and they would open when I would just walk by emptyhanded! That should have been the first sign that these trash cans weren't for us. When I tried calling customer service with Nine Stars, no one answered the phone. I then emailed them, and no one responded to my pleas for a replacement or repair. This trash can is TRASH! I should have read the Yelp reviews on this product and returned our friend's generous gift before using it!

Helpful?3KAR33X29Z4P13600362222
reply from Supplier Response

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Apr 29, 2024
Newbie
1 out of 5 stars review

Quit opening

The larger lid quit opening, it only opens if you push the open button & only closes if you push the close button! Batteries are fine. Found online info to remove batteries for several hours to reset. Auto open/close worked for a day or two, then back to buttons. Removed batteries again, only auto open/close once or twice. Very irritating, company doesn't sell part, only entire lid for $35-40! Loved it when it worked!

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Good afternoon,<br /><br />I sincerely apologize for the inconvenience and frustration caused by our garbage can. We would like to make things right for you. Please visit our website at https://ninestarsusa.com/ and fill out a claim so we can either send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Feb 24, 2026
CAT
1 out of 5 stars review

Lid stops working

The lid to the big trash can will consistently turn off and stop working. The whole purpose of buying a trash can with a lid that opens with motion is because you don't want to have to touch the trash can period. Having to push the button after each use defeats the purpose of even having this trash can. Not worth my money considering it broke after a couple of months.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

We’re really sorry to hear the lid is not functioning consistently, as reliable hands free operation is exactly what the product is designed to provide. Our motion sensor technology is tested to support hygienic, touch free use, so this is certainly not the experience we want you to have. It may be a technical issue that we can quickly troubleshoot or resolve for you. Please email us at info&#64;ninestarsusa.com with a few details about your unit, and our team will be happy to assist and work toward a solution.

Dec 4, 2017
MS T
1 out of 5 stars review

Verified Purchase

okay

sensor doesn't work. should have purchased the one you step on to lift the lid

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello,<br /><br />What is the issue you are experiencing with your unit? Have you tried to reset your unit?<br /><br />-Nine Stars Group

Jun 23, 2024
Robin
5 out of 5 stars review

Verified Purchase

Great Trash Cans with Auto Sensing Lids

Great price on two nice looking trash cans with auto sensor for lid opening and closing. Love them!

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello Robin! So glad to hear you loved the self-opening feature!&#x1f60a; lt&#39;s exactly what we aim for. Making things easier and more hygienic for you. lf you ever need anything, please don&#39;t hesitate to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Sep 11, 2024
Not Happy
1 out of 5 stars review

Verified Purchase

Yucky

Material is like tin foil i am Disappointed in the quantity 😔

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Customer, We sincerely apologize for the inconvenience you&#39;ve experienced with our garbage can, and we understand your frustration. We strive to provide products of the highest quality, and it&#39;s disheartening to learn that your experience fell short of our standards. We genuinely appreciate your feedback and apologize for any confusion or frustration you may have experienced.

Sep 30, 2022
Glenn
1 out of 5 stars review

Verified Purchase

Cheap accessories

Battery cover was broken right out of box

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Oct 26, 2022
Susie
5 out of 5 stars review

Verified Purchase

FAVORITE TRASH CAN!

Great trash can! Easy to get bag in and out. Very easy to clean!

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Susie, Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com. -Nine Stars Customer Service

Sep 8, 2021
L Letourneau
5 out of 5 stars review

Verified Purchase

Better than I hoped for

Great product. Great value. Works better than I anticipated.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear L Letourneau, Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com.-Nine Stars Customer Service

Sep 30, 2022
JB
5 out of 5 stars review

Verified Purchase

Sensor trash cans

It works as it should and I’m happy with my product

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello JB, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group