Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. forMember photos









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Verified Purchase
2 for the price of 1
2 for the price of 1. What could be better? It's nice not to have to reach for the lid when you have your hands full of garbage; just get close and the lid will open. Requires c-cell batteries to operate.
Hello Russ! So glad to hear you loved the self-opening feature!😊 lt's exactly what we aim for. Making things easier and more hygienic for you. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group
Verified Purchase
Trash cans do not match!
The original picture showed the cans were matching...this picture does show that the cans are different. The small cans lid is open so you can’t see the top which is completely different from the large can.
Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that you did not receive the units that you wanted. If you were delivered the wrong units, please contact the retailer from which you purchased the products from. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group
Verified Purchase
You’re Going to Like These
We purchased similar trash cans from Sam’s 10 years ago. The new ones, are sleeker and seem to work a little better; however, we liked the older model just fine. Very happy with our purchase.
Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group
Verified Purchase
Sensitivity is a little much.
Love these trash cans however the kitchen size it a little too sensitive. Just walking past makes the sensor open the lid. I've gotten used to it but it could definitely annoy others.
Hello Jacqueline, Thank you for your review! We are so glad you’re enjoying your trash can! 😊 Should you need further assistance, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group
Verified Purchase
Nice trash cans
These are pretty nice trashcans. I really like the big one, I find the small one to be really loud for its size but it works so can't complain too much. I'm glad I bought them.
Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service
Lid stops working
The lid to the big trash can will consistently turn off and stop working. The whole purpose of buying a trash can with a lid that opens with motion is because you don't want to have to touch the trash can period. Having to push the button after each use defeats the purpose of even having this trash can. Not worth my money considering it broke after a couple of months.
We’re really sorry to hear the lid is not functioning consistently, as reliable hands free operation is exactly what the product is designed to provide. Our motion sensor technology is tested to support hygienic, touch free use, so this is certainly not the experience we want you to have. It may be a technical issue that we can quickly troubleshoot or resolve for you. Please email us at info@ninestarsusa.com with a few details about your unit, and our team will be happy to assist and work toward a solution.
Trouble from the star dead in 6 months
Quiver would barely lift the first week of use. Tried a different brand of battery, that seemed to help. Now nothing seems to help. The cover won't lift even with fresh batteries. On the rare occasion it functioned "normally" it was nice but that happened so rarely I can't recommend it.
Hi Ikarenbt, <br /><br />Thank you for your review. We are so sorry to hear that the lid is not functioning properly. We definitely stand by our products and offer replacement parts at a low cost. Right now, we currently are offering free shipping! Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com. We look forward to assisting with getting your can functional again.
Quit opening
The larger lid quit opening, it only opens if you push the open button & only closes if you push the close button! Batteries are fine. Found online info to remove batteries for several hours to reset. Auto open/close worked for a day or two, then back to buttons. Removed batteries again, only auto open/close once or twice. Very irritating, company doesn't sell part, only entire lid for $35-40! Loved it when it worked!
Good afternoon,<br /><br />I sincerely apologize for the inconvenience and frustration caused by our garbage can. We would like to make things right for you. Please visit our website at https://ninestarsusa.com/ and fill out a claim so we can either send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!
Disappointed...!
Nine-Stars USED to be a better quality a few years ago...I've owned 4 such cans over the past 5 years; and for the last 3 years, the quality and craftsmanship of their garbage can has deteriorated to nothing but "Garbage"...and Yes, absolutely, the pun is INTENDED. After about 6-months of usage the sensor to open/close the lid wore off, the battery compartment's design is such that the cheap quality of plastic lid fails to hold the weight of three C-batteries (used to be 'D' batteries in the older version of these trash cans) needed to operate the lid, and thus the batteries along with it cover lid tends to fall in the trash can; and if not aware or careful when changing the garbage bag, they will be lost in the trash. If the battery compartment is intact, the lid goes "crazy" and become temperamental after a while and starts flipping Open/Close on its own randomly all through the day...obviously draining the batteries and in the process "scares" people/guests, especially, in the middle of night. This anomaly also tends to wear off the lid's gear used for opening/closing it, as it is made out of cheap plastic; as well as the hinges that hold the lid. I've never had better than 1-year's of decent use of these trash cans; after that, it is a pain and needs to be replaced often at about $80 a pop. Nine Stars does offer replacement lids and other accessories, however, they are quite expensive. And mind you, this is very objectively written review without any bias and completely based on normal day-to-day usage. I just ordered a competition brand of manual step-on can over Black Friday, 2015. In a nutshell, Buyer beware... based on my last few years of experience. Just my honest 2 cents.
Hi Prudentpicker,<br />Thank you for your review. We are so sorry to hear that the lid wore off, and the battery compartment fails to hold the weight of the batteries on your can. We definitely stand by our products and offer replacement parts at a low cost. Right now, we currently are offering free shipping! Your feedback is very important to us. Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com. We look forward to assisting with getting your can functional again.
Lasted the Warranty period and 10 days
I purchased this October 26, 2020 and in the beginning of November the lid quit working properly. I wish I had noticed it in late October for I would have returned it or asked for help under the 1 year warranty. I loved it while it lasted but at this point it is just not good. New batteries didn't help. It's unfortunate because I really liked the way it worked. Now it barely opens a few inches and I have to touch it to close it.
Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group