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Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for
Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.
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4.4 out of 5 stars
stars
811 ratings371 reviews
  1. 5 stars73% (589)
  2. 4 stars12% (94)
  3. 3 stars3% (28)
  4. 2 stars3% (23)
  5. 1 star9% (77)

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Showing 91-100 of 371 reviews
Nov 24, 2017
Reviewer name: Faith C
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A trashcan to brag about

I have never before told my friends and coworkers about purchasing trashcans until now. These are sleek and stylish and so much fun to operate. I love that they match my kitchen appliances too.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thank you for your purchase and feedback. We are happy to hear that you are satisfied with your trash can. Thank you for choosing nine stars.-NineStars Customer Service

Jun 29, 2024
Reviewer name: Blessed
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice Trash Can.

The large trash can I received had a dent in it. Left two points from the dents after I pushed the dent out. It requires a total of 5 C batteries, which cost $16 other than that they are great! The Stainless steel is very thin.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thanks for the honest feedback. Sorry to hear about the dent and the battery cost surprise. For any damage or concerns like that, please email us at info@ninestarsusa.com—we want to make sure you're fully satisfied. We’re always working to improve while keeping things clean, smart, and transparent.

Sep 27, 2024
Reviewer name: momonbreak
1 out of 5 stars
1 out of 5 stars review

Worked great at first, then the top stopped workin

I brought this and was very excited, but like everyone else, the big trash can stopped working. It sounds like something is broken in it. I went online and completed the form for the warranty to try to have the lid replaced and have yet to hear anything back. So now I have a trash can that is supposed to be automatic but is not. As a single mom, I don't have a lot of discretionary funds, so this is upsetting.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Customer, First and foremost, I want to express my sincere apologies for the inconvenience and frustration this situation has caused you. I truly appreciate your patience and your commitment to our brand. I understand the importance of a timely resolution, and I share your disappointment that you have not yet received a response from us. Please feel free to reach out to us directly via-phone ext 107 so we can rectify the situation and make things right. I look forward to hearing from you and hope you have a wonderful day!

Sep 16, 2023
Reviewer name: Jacqpt
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Highly recommend

The sleek design & shape work well against the wall…no odd shape to make it stick out in the floor. The large can is in the kitchen, I like that a pizza or cereal box goes in without too much break down. When cooking/baking the sensor lid is ideal to throw away when hands are covered with food. Small can for the bathroom is ideal, keeping a “lid” on gross trash! The grandkids think it’s the coolest, lol.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thanks for the thoughtful review! We love hearing that it fits your kitchen and bathroom needs—and that the grandkids think it’s cool! We hope you’re still enjoying the lids. Feel free to visit our website anytime. We’re all about hygiene, technology, and transparency.

Sep 17, 2024
Reviewer name: kay70
1 out of 5 stars
1 out of 5 stars review

3 pairs all stopped working within months/days

This is the 3rd pair of Nine Stars sensor trash cans I have bought in the past 3 years. They all have the same problem - the sensors that open the cans do not last (some longer than others). The first pair lasted six months and were great while they worked. So, I bought a second pair before Christmas, waiting months before opening the box, and both cans worked well - for 2 days, before the sensor on the large one stopped working. It continued to make noise as if it would open, but would not open. I had also given a pair as a gift, and those stopped working within a few months as well. We tried multiple sets of new batteries with no luck. It is a real hassle to get anything resolved with this company, and their application for claim has so many caveats, I would not even try again. Reaching them by phone is impossible. The replacement lids cost as much as another (good) trash can from a different company would cost. So...that is what I will be doing from now on - ordering a different brand. Since the part on top that is supposed to open is flush with the frame around it, it is impossible to flip open manually, so I am going to try putting a handle on the large can so that it can be used for something and will not be a total loss.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Customer, We sincerely apologize for the inconvenience you've experienced with our garbage can, and we understand your frustration. We strive to provide products of the highest quality, and it's disheartening to learn that your experience fell short of our standards. We want to make things right for you. Please feel free to reach out to us via phone. Thank you and have a wonderful day!

Sep 25, 2024
Reviewer name: Pandyana
1 out of 5 stars
1 out of 5 stars review

Sensor stopped working after 2 months

Had this set for a whole two months before the sensor on the 13 gallon can stopped working. I have tried to contact the company many times and have yet to get a reply back. I can't even buy the lid off their website, it says it's unavailable. Will be returning this.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Customer, Thank you for your message and for informing us of your decision. We are sorry to hear about your dissatisfaction with our service. We want you to know that our goal is not to inconvenience our customers or incur unnecessary expenses. We are committed to providing quality products and exceptional service. If there's anything specific, we can do to address your concerns or if you have further questions, please don't hesitate to reach out to our customer service team directly via phone. Thank you have a wonderful day!

Jul 27, 2020
Reviewer name: oklahoma
1 out of 5 stars
1 out of 5 stars review

The worst lid and battery assembly

The lid is operated by two flimsiest hinges. I've had to replace it but you can't just replace the top part you have to buy THE WHOLE TOP!! Which is half the price of the new trashcan! On top of that, the battery lid's lip is right in the way of the trash so you will, at some point, knock it in to the trash and need to replace it too for a low price of $15 plus shipping!

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reply from Nine Stars

Hello,<br /><br />Thank you for contacting us via your review. We are so sorry to hear you are having issues with your lid. Please note you do have warranty for 2 years from the purchase date. If you would like to file a claim please fill out a contact us form on our website at www.ninestarsusa.com. Unfortunately, the battery cap is not covered under the warranty but you can buy a new cap for $4.00 and right now we are currently offering free shipping anywhere in the United States. -NineStars Group

Nov 10, 2022
Reviewer name: jmtz
4 out of 5 stars
4 out of 5 stars review

Nice cans

Very nice looking and great price. Only downfall is the kitchen size one is a bit smaller than my Rubbermaid one & the small one the cover for the batteries didn’t hold well. I ended up accidentally throwing out the batteries and cover cause they fell off.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello jmtz, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Sep 30, 2022
Reviewer name: JB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sensor trash cans

It works as it should and I’m happy with my product

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello JB, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Sep 30, 2022
Reviewer name: Glenn
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Cheap accessories

Battery cover was broken right out of box

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group