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Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for
Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.
4.4 out of 5 stars
stars
811 ratings371 reviews
  1. 5 stars73% (589)
  2. 4 stars12% (94)
  3. 3 stars3% (28)
  4. 2 stars3% (23)
  5. 1 star9% (77)

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Showing 51-60 of 371 reviews
Jan 14, 2017
Reviewer name: Ginger
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

IT DOES WORK

Too sensitive, had to turn it off because it opens every minute when we're busy in the kitchen, even when we pass by it. Figure batteries can make it quite expensive in the long run. We decided we will just keep it open and turn it on when we have company. It is cute. Also very thin aluminum. Guess the free one made it not worth returning.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Ginger, Thank you for your purchase and feedback. We are sorry to hear you were not satisfied with your trash can. All of the units are made to be durable. If you have any questions please contact us via email at info@ninestarsusa.com.-NineStars Customer Service

Aug 5, 2024
Reviewer name: Meme C
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Puppy proof

Perfect set, nicely priced. We decided on these because our puppy won't stay out of the regular can with a regular lid. They have worked perfectly to deter that behavior because she's scared of it. Also a deciding factor was the batteries, this set actually takes the same size so we were able to buy em at Sam's in bulk. Other sets required different size batteries for each can

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Customer , Thank you for your feedback and for taking the time to leave us a five-star review. We appreciate your business and hope to continue servicing your trash can needs. Thank you and have a wonderful day!

Aug 4, 2017
Reviewer name: fireflynites
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the convenience

I don't know why I waited so long to get one of these. I had my eye on them but just didn't want to spend the money. I was finally so frustrated with trash cans that don't hold your bags the way they should! Shopping for something to hold the bag until it was full I found this and will never own anything different. The ease of it opening when my hands are full is more convenient than I realized. No nasty trash residue on a push top and the bag stays put and fills to the top. Amazing!

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Fireflyinites,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Oct 2, 2022
Reviewer name: GmaSue
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Motion sensor lid defective

This is a sturdy, attractive stainless steel trash can. I didn't realize when I ordered that it came with a waste basket sized as well. Quite the bonus. Both have motion sensor lids. However the motion sensor on the large kitchen size can didn't work. I am still working on getting a replacement lid. The Nine Stars Group wrote back directing me to try a factory reset. That didn't do anything. Now I am waiting for them to send a replacement lid.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thanks for sharing your thoughts! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

Aug 19, 2020
Reviewer name: SevenDogCitu
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent product, great price!

I've been looking for this kind of trash can for a long time. Every time I found one I liked, the price was way too high. This set of TWO sensor trash cans was a great deal. Now that we have them, my family doesn't know how we lived without them for so long. They're definitely on our list of all-time favorite purchases. I thought I wouldn't even want the smaller one, but it turned out to be very useful as well. The sensors are just the right sensitivity so they don't open simply from someone walking past them. They're also super easy to clean and don't require any kind of special cleaner. These trash cans came packed more securely than anything I've ever bought before, including computers. I've been very impressed with this purchase so far. Hopefully, they're around for many years to come.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

May 1, 2024
Reviewer name: TravelingMom
2 out of 5 stars
2 out of 5 stars review

Great until it wasn't!

In the beginning, it worked great. We use the adapter since the batteries needed to be changed so often. Within a few months, the lid would not fit correctly. We still made it work. Now, the lid sometimes will not open and other times, it will not close. This is our second sensor trash can and after a few years, we are having to replace it. Very disappointed.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Good afternoon,<br /><br />I sincerely apologize for the inconvenience and frustration caused by our garbage can. We would like to make things right for you. Please visit our website at https://ninestarsusa.com/ and fill out a claim so we can either send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Jan 9, 2025
Reviewer name: Kendra
1 out of 5 stars
1 out of 5 stars review

Lid doesn't work

I purchased this trash can in July, when I moved into my new apartment. It worked perfectly for the first six months then as I was changing the bag to discard the trash, the lid stopped working. Sounds like the motor is spinning but the lid doesn't open with it. Tried to reach out to the company, but nothing. Tried to change the batteries and that didn't work. Poor purchase

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Kendra, Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Nov 29, 2017
Reviewer name: Dvalente60
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Genius

Needed something to keep a new kitten out of the trash cans and this was perfect. It works like a dream and I wish I'd gotten them sooner!

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thank you for your purchase and feedback. We are happy to hear that you are satisfied with your trash can. Thank you for choosing nine stars.-NineStars Customer Service

Oct 7, 2024
Reviewer name: Jenn
1 out of 5 stars
1 out of 5 stars review

Don't waste your $$$$

I loved this when I first got it, but now, after just a couple months, the lid on the kitchen one has stopped working. Would not recommend.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Customer, Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Mar 20, 2024
Reviewer name: Keith
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Cool but loud

I like but not sure why mine is a little loud. Like you hear the gears or what not moving inside the unit

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Keith,Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing. We would like to make things right for you. Please feel free to head to our website at https://ninestarsusa.com/ and fill out a claim so we may send you a replacement lid. Thank you and have a wonderful day!